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“5 day business trip in Moscow”

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Hotel Metropol Moscow
Ranked #10 of 321 Hotels in Moscow
Certificate of Excellence
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“5 day business trip in Moscow”
Reviewed June 11, 2013 via mobile

After a longish trip (tested the new easyjet flight, a little long for no recline) i arrived at the metropol after taking the aeroexpress from domodedovo which was a positive experience. However my arrival at the Metropol was not very positive... After paying a French booking agency the totality of my hotel fees for the Metropol i was quite disappointed to arrive and find that the receptionist could not find my booking... The hotel agency wasnt answering the phone (it was 1AM) so i was obliged to pay for a standard room (i had booked superior on the voucher) at double the price i was paying the room initially. This was quite annoying so the next day i asked my receptionist to give both the hotel and hotel agency a hollering. To my surprise when i came back monday evening i was immediately upgraded to a Junior Suite..(!) with an apology and the hotel agency reimbursed my first night. From that point everything was up hill. Not only is the metropol a gorgeous imperial landmark in the centre of Moscow but they have kept it more or less in its original state - which is the reason it probably cant be compared to the new and swanky hotels quality wise, but if you want traditional i would recommend you stay here. Service was top notch and the night barman deserves a raise. In general a positive experience and i would definitely consider staying here again.

Stayed May 2013, traveled on business
Helpful?
3 Thank Koolshen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations at Hotel Metropol Moscow, responded to this review, June 12, 2013
Dear guest,

Thank you for taking the time to write a review about your experience at the Metropol.
It is a pity, you had to go through all the difficulties with your reservation. And we are really glad that finally the problem was resolved. It is great you could experience the Junior Suite room in our hotel.
Metropol is really a gorgeous imperial landmark in the center of Moscow and we are carefully trying to keep the original state of this historical place.
We are glad to know, you enjoyed our service and had a positive impression in general.
It will be a great pleasure to see you again in our hotel.

Kind regards,

Kseniya

Guest Relations
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English first
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 5, 2013

We arrived in Moscow and took the aero express and metro which was simple and brings you to the door steps of Hotel Metropol which was one of the reasons we chose this hotel. There are so many more reasons to chose. The staff are very friendly and have helped us a lot with directions and private car bookings etc. We found the rooms sufficient, bedding comfortable, bathrooms fine. Molten Brown bathroom lotions. The breakfast buffet had plenty of options which we enjoyed and having the harpist and fountain was a special treat. Location fabulous Red Square, Bolshoi all on your door step. The only criticism would be the gym is too small and they do not provide a coffee and tea station in the room. All in all a great experience!!

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
Thank AmyBro6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations at Hotel Metropol Moscow, responded to this review, June 6, 2013
Dear Guest,

Thank you for your amazing feedback! We highly appreciate that.
It is great you could easily reach us and find the other reasons to enjoy this place.
We have a really great concierge service which is quite helpful and we are particularly happy that it was useful for you.
The harpist and the fountain is really gorgeous especially for the breakfast time, thank you for mentioning this. As for the tea and coffee station, this option is provided upon request. Please, let us now when you come next time so that we prepare the station for you.

Looking forward to seeing you again in our hotel.

Best regards,

Kseniya

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 31, 2013

The location couldn't be better: besides the Red Square, the Gum, the Bolshoy, metro stations, etc. etc...
However, the interior, although renovated, has a strange feeling to it: the rooms are huge but 'naked'. The bathrooms, on the contrary, are smallish, with a half size bathtub.
We never tried the breakfast, but we did go to the swimming pool. I had the feeling I was in a soviet style health club.
If not for the location, probably wouldn't choose it.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TiaBe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, June 2, 2013
Dear Guest,
Thank you very much for taking the time to write and post a review. I am so sorry to hear that you were disappointed with your room and fitness center. Your constructive feedback is extremely helpful, and I have passed your comments to our management.
On a positive note, we are delighted to hear that you enjoyed the great location of our hotel.
We would like to make it our mission to turn your average experience into a great one and hope to have an opportunity to welcome you back the next time you visit Moscow.

Kind regards,
Julia Peretrukhina
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 26, 2013

just returned from Moscow, weather in 30's sites were amazing, restaurants great, hotel absolutely fantastic, staff were so helpful, we had a room overlooking revolution square, so clean, we looked out one side of the window to see the Bolshoi theatre and the other side to red square, so central. The breakfasts were superb in fantastic surroundings with fountain and harpist playing. this has been a visit which will be long remembered. I would recommend this hotel to anyone

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
5 Thank david d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, May 27, 2013
Dear Guest,

Thank you for taking the time to leave a review of your recent stay at the Metropol Hotel. We are delighted to learn that you enjoyed our service, found the room and breakfast convenient regarding your needs. We are happy to know that you enjoyed your stay with us and we truly hope to welcome you again during your next visit to Moscow.

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 18, 2013

Metropol is considered to be a historical hotel. No wonder it is a symbol of Moscow which is more than 100 years old. I used to stay here 20 years ago when I was still a child, I came here with my parents. Things has changed but for good.
The interior of the hotel is luxurios as it used to be, the fountain, the furniture, the paintings and glass windows, the ceiling, it's amazing. But the thing I particularly enjoyed was the excellent service we were provided with. Everybody starting from the doorman is so welcoming, so kind and attentive. I really felt that I was taken care of although the hotel seemed to be fully booked. I could never say I'm a fan of Russian cuisine but the way they serve it here deeply impressed me.
Also, the hotel has a quite convenient location, it's in the very centre of Moscow.
I wish I could stay here longer, this place is really worth visiting.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, May 27, 2013
Dear Guest,

Thank you for taking the time to write a review about your experience at the Metropol Hotel! Your kind words concerning our elegant interiors, convenient location and attentive staff are truly appreciated. It is our mission to make our guests feel very special and it's a great pleasure to get such a flattering comment from you regarding our team. We are delighted to read that you had a great time with us!
Looking forward to welcome you back.

Kind regards,
Julia Peretrukhina
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2013

Just got back from a business metting in Moscow. Was only staying at the Metropole fr two days. Location is fantastic, next to the Bolshoi. Service is top notch- you really do feel like home. What I liked most was the authentic russian breakfast buffet in the morning!! Also, the price that Metropole is probably one of the best of 5 star hotels in Moscow, which are all usually pricey. All in all Metropole is awesome! I had a fantastic two days in Moscow, even managed to do some sightseeing in the little free time I had. The Kremlin is a must, as well as Gorky park (it's been facelifted recently). That's about all I had time to visit. But from past experiences I cna also recommend going to Strelka, which is this island in the middle of Moscow. It houses lots of trendy nightclubs and cafes/bars, as well as designer shops.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ilia1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, May 16, 2013
Dear Guest,

We appreciate your time and effort to post your review. We are very pleased to learn that you has such a fantastic stay with us, enjoyed our authentic Russian buffet breakfast and found the level of service convenient regarding your needs.
We are looking forward to welcome you back to the Metropol Hotel!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Samara
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 15, 2013

Have you ever heard of the Metropol hotel? If you haven't, then it is a must for you to go and experience this amazing hotel. Almost two weeks ago I had a business trip to Moscow which turned out to be a greatest vacation I ever had in Russia.
It was my first time in this hotel which is in the very centre of the city, just two minutes walk from the Red square and Kremlin. People working here are extremely attentive, they predict your desires, they know the surroundings, they are the face and the heart of this marvelous hotel.
First of all, I was impressed by the interior, by the music playing in the lobby and the smell of coffee in Shalyapin bar. The food in the restaurant is magnificent, one can always find something good and delicious.
The rooms are very comfortable and nice. There is also a spa centre available for the guests, not very big but very quiet.
If ever you come to Moscow, never miss a chance to experience the best hotel ever! I would like to thank the staff as people are always welcoming and hospitable there.

Room Tip: Theatre view
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review, May 16, 2013
Dear Guest,

We would like to thank you for choosing the Metropol Hotel during your recent stay in Moscow. It was a great pleasure to read your review with such a kind compliments. We are very glad to learn that you had such a wonderful time with us, enjoyed our interiors, music in the lobby and food in the restaurant. We are delighted to get such a flattering comment from you regarding our staff. It is always enjoyable when our guests recognize our efforts, thank you. We greatly appreciate your kind review and will definitely share it with all our staff members.
We sincerely hope that you will visit us again and look forward to welcoming you back!

Kind regards,
Julia Peretrukhina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Metropol Moscow

Property: Hotel Metropol Moscow
Address: Teatralny Proezd, 2, Moscow 109012, Russia
Location: Russia > Central Russia > Moscow > Red Square & Kitay-gorod
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Moscow
#3 Romantic Hotel in Moscow
#7 Business Hotel in Moscow
#10 Luxury Hotel in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Metropol Moscow 5*
Number of rooms: 388
Official Description (provided by the hotel):
The luxurious five-star historical hotel in the very heart of Moscow. Maximum proximity to the main sightseeings of the city: Bolshoy Theatre, TSUM, GUM, Red Square and others. The incredible beauty of the exterior of the building.'Metropol' Hotel is a hotel-museum with 800 units of antiques in halls and suites. One of the most beautiful restaurants of the city - 'Metropol' restaurant - is located here. ... more   less 
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Also Known As:
Metropole Hotel Moscow
Metropol Hotel Moscow

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