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“Nice but not 5 star”
Review of Golden Ring Hotel

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Golden Ring Hotel
Ranked #31 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed July 22, 2013

Centrally located the hotel has 5 stars, But services offered do not prove it. Wanted to ask for concierge advice for a restaurant reservation .Time was 8.30 pm. We were told that the concierge leaves at 8 . Is such a thing possible in 5 star hotel. Then we had to look for advice in Trip Advisor.
Besides that its a good hotel.Staff very friendly.
Lobby and Restaurant are spacious and nice. Breakfast room is big and food quality is good .
Room furniture is old.

Stayed: July 2013, traveled on business
1  Thank Er K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 - 179 of 765 reviews

Reviewed July 14, 2013

This hotel would probably be a 3.5-4 star for its rooms, but higher for its foyer & facilities.
The carpet was old & smelt smokey - the bed was very old & you could feel the springs through the foam. The bathroom was average & the shower was tiny with an odd layout (shower inthe middle of the bath???)
The foyer & dining is absolutely superb!!! HUGE banquet with huge amounts of food & a varied selection.
The location is right next to the main pedestrian street & the metro which is great.

Its a great hotel - but dont expect 5 star "western" facilities & comforts.

Stayed: July 2013, traveled solo
Thank Nate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Stayed for a week for a business trip. The room was shockingly small, the bed was a single-sleeper type and stuck in a corner, like something out of an old Soviet hostel. Bathroom is tiny as well,and only had shower and no bath, which is unusual for a hotel that bills itself as 5 stars.

Pros:
the rest of the experience was pretty pleasant - Checkin was a breeze even at 0400 at night, i got a high floor room i requested (very much recommended) . WiFi throughout the hotel and in the room was perfect - fast and unlimited and without interruptions. Staff reasonably english speaking. Breakfast is AMAZING. View from 19th floor windows,amazing. Hotel very centrally located, 2 min walk to Arbat st. and the metro, right on the Garden ring beltway.
They have a Fitness club with very good equpiment and sauna

Cons: rooms tiny. in-house restaurant is expensive and has no discount for hotel guests,so if you're stuck in for the night,expect to pay thru the nose. The fitness club closes at 2130, which is annoying. There is a traffic police truck camped outside the hotel ,they stop all passenger cars during the night so if you're arriving by car,expect to be held up while the driver negotiates bribe

Room Tip: Ask for a high floor room , the views are amazing,esp. if facing the river
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  • Stayed: July 2013, traveled on business
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Thank Saar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

I have stayed in this hotel 3 nights, location in moscow center is good and the Metro is 5min walk. Decoration is heavy collored russian style. The staff are friendly helpfull and knows english. Check in and checkout however the room was tiny little thing, the shower was so small that you could actually use everything without moving around...the aircondition had known some better, cooler days.
Prices however, were not tiny at all, the smallest room -238EU/night!! , food & Drinks prices etc were above average. so if you are booking this hotel take a bigger room (price differences are not big) and be preapered to pay dearly.

Room Tip: Ask for one class above the lowest and high floor (e.g. 15)
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  • Stayed: June 2013, traveled on business
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Thank udi_ashash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Went at 28th June. The room is comfortable for 2 people and is equiped with all you need. The air-conditioning wasn't strong enough and the room was a bit hot. The location was very good close to the metro and across the street from old Arbat pedestrian.

  • Stayed: June 2013
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Thank DV1981-IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Staff is rude and condescending. Terrible, slow and less that normal service. I guess in Moscow it is ok to snap and clients and talk back to them? Never again. I am embarrassed for my country.
Room is clean and large with complementary water. However, haven't been able to take a shower since the water will not go down and no one seems to know how to fix it.
Bottom line: rude, stuck up, unqualified staff. There would be a giant line at the front desk with just one person checking everyone in and answering the phone at the same time. They don't care that you're a person who is paying to have decent experience.
Never never again. Stayed at Mercure prior and had a completely different experience.

  • Stayed: June 2013
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4  Thank Lenchik08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

Stayed at the Golden Ring to attend a conference at the Expocentre at Moscow City. Although the hotel has a rather unimpressive exterior, the main public areas are well maintained, and well furnished albeit in a classic style. Checking was reasonably efficient and rooms are well equipped. Free wifi worked well. Bathroom well equipped but shower was one of those over the bath nozzle designs which always took a bit of fiddling to get the temperature right.....no problems with the room. Decent view from 15th floor. The air con was just adequate. Some nights would have preferred it being able to get a bit cooler.
Did not use business centre.
Health club was ok.
Only once ate at the hotel and food / service was good but not overwhelmingly so.
The location of GR is good for access to Metro system....a 5 min walk away.
My only small gripe was that on the nights was leaving there was only one person working reception when it needed two or three to handle the demand for checkin / taxi ordering etc.
I would stay here again. But I would be happy to stay somewhere a bit more modern and a bit less pricey.

Room Tip: Facing the front would be my recommendation......somewhere high up to get a view
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  • Stayed: June 2013, traveled on business
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Thank kontiki-T60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BortElena598, Head of commercial department at Golden Ring Hotel, responded to this reviewResponded July 2, 2013

Dear "hardenedtraveler",

Dear kontiki-T60,

Our best greetings from the Golden Ring Hotel Moscow!

We are very glad that you had good experience and liked our hotel!

On behalf of the Golden Ring Hotel Hotel Management, we would like to thank you for sharing your experience on TripAdvisor. We are looking forward to welcoming you back to our hotel in the near future.

Sincerely yours,
Elena Bortnikova
Head of commercial department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Ring Hotel

Address: Smolenskaya St., 5, Moscow 119121, Russia
Location: Russia > Central Russia > Moscow > Khamovniki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#28 Luxury Hotel in Moscow
#31 Romantic Hotel in Moscow
#33 Business Hotel in Moscow
#34 Family Hotel in Moscow
Price Range: $85 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Golden Ring Hotel 5*
Number of rooms: 293
Official Description (provided by the hotel):
Welcome to the Golden Ring Hotel!We invite you to enjoy the following services: accommodation booking, best offers of buffet breakfast in Moscow, panoramic restaurants located on top floors, dedicated weekend brunches, banquet halls, conference halls with equipment and catering options, fitness and Spa, secured garage parking, tire fitting and car wash, hi-end Japanese restaurant. ... more   less 
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Also Known As:
Golden Ring Moscow
Hotel Golden Ring

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