Staff is rude and condescending. Terrible, slow and less that normal service. I guess in Moscow it is ok to snap and clients and talk back to them? Never again. I am embarrassed for my country.
Room is clean and large with complementary water. However, haven't been able to take a shower since the water will not go down and no one seems to know how to fix it.
Bottom line: rude, stuck up, unqualified staff. There would be a giant line at the front desk with just one person checking everyone in and answering the phone at the same time. They don't care that you're a person who is paying to have decent experience.
Never never again. Stayed at Mercure prior and had a completely different experience.More
- Free Wifi
- Breakfast included