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Reviewed May 2, 2013

Plus points are helpful reception staff, good breakfasts, good free wifi, and easy walk to some sights like the Kremlin. Rooms functional and clean, though a little dated. Using the restaurant in the evening means separate payment - it could not be put on the bill. Would stay here again, but avoid the restaurant in the evening.

Stayed: April 2013, traveled on business
1  Thank hardenedtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BortElena598, Head of commercial department at Golden Ring Hotel, responded to this reviewResponded May 22, 2013

Dear "hardenedtraveler",

Our best greetings from the Golden Ring Hotel in Moscow!

We are very glad that you had good experience and liked our hotel!

On behalf of the Golden Ring Hotel Hotel Management, we would like to thank you for sharing your experience on TripAdvisor. We are looking forward to welcoming you back to our hotel in the near future.

Sincerely yours,
Elena Bortnikova
Head of commercial department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Glitz and glam will not take this hotel far if the service continues to be as this. I didnt stay in the hotel, lucky me, but spent an entire day there hosting a seminar with my sales partners. We had reserved a room plenty of time of ahead, yet the morning of the event we come to find out that the location has been changed to a room that was a lot less superior to the one requested. 70% of attendees have made a comment that they had difficulties finding us. Next, we didnt get enough snacks that we had requested. I have talked to a young lady who seems to be in the guest relations role, and she was very apologetic and pleasant. Still, not good enough if you mess with my business. A tiny refund was promised, as well as a discount for us to book it next time. I asked to provide me this promise in the written form, and wasnt surprised when I didnt receive it. Fail. Not worth it. Glad I stayed in another hotel.

Stayed: April 2013, traveled on business
1  Thank Galina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BortElena598, Head of commercial department at Golden Ring Hotel, responded to this reviewResponded May 22, 2013

Dear Galina M,

Thank you for your choice of the Golden Ring Hotel as a place for your event.

And thank you very much for sharing your experience on TripAdvisor.

All comments of our guests are valuable for us and help us to improve our service. Your opinion is extremely important to take the right steps in our work and to raise service quality.

The situation you describe in your review must be learned in details because honestly speaking it is the first time we receive a negative opinion regarding conference service.

We would be gratful if you could send your direct contact information to our Head of congress center department - Alina Safaryan, to safaryan.alina@hotel-goldenring.ru. She needs detailed information to investigate your case.

On behalf of the Golden Ring Hotel Management, I would like to thank you once again and look forward to welcoming you back to our warmth and indigenous hospitality in the near future.

Sincerely yours,
Elena Bortnikova
Head of commercial department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

A very flashy hotel at an eye-watering price. Lots of chandeliers and chintz, but way over-priced. After 2200 hours, the lobby bar/cafe resembles a high class "Maison de Passe".

The rooms are large and are excellent. Wifi works perfectly. Breakfast is superb.

I think that my biggest complaint is the staff: they seem completely demoralised. It alwats seems like an effort to serve you.

Yes, beautiful hotel, great restaurants, a place to be seen - but really could do a lot better for the outrageous room prices that they charge.

In mitigation, I suppose, this is on a par with many central Moscow high class hotels, It's a shame!

Room Tip: They are all good
  • Stayed: March 2013, traveled on business
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1  Thank Ahmad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BortElena598, Head of commercial department at Golden Ring Hotel, responded to this reviewResponded October 31, 2013

Dear Ahmad Kamal Ibr... A,

Thank you very much for your review.

We have taken into account all your remarks regarding your stay with the Golden ring hotel.

Hope to see you again.

Welcome!

Sincerely yours,
Head of commercial department
Elena Bortnikova

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

Hotel is situated in the city center. Close to Old Arbat, Riverside and walking distance to Kremlin. Price is relatively affordable. Staff was helpful, rooms were clean, all in all very nice place to stay if you re visiting Moscow.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
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Thank Muuji B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BortElena598, Head of commercial department at Golden Ring Hotel, responded to this reviewResponded May 21, 2013

Dear Muuji B,

Thank you very much for so warm words to the Golden Ring Hotel. We do our best to provide you with best quality.

We really appreciate your time spent to leave the review on Trip Advisor.

Welcome again and again!

Sincerely yours,
Elena Bortnikova
Head of commercial department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

very nice hotel in moscow... from there you can walk to the kremlin...
very good service.
its really a place for well traveled businessman.
all you need to feel comfortably at home with free WIFI.
this is my spot while in Moscow.

Room Tip: double glass solves any issue with noise..
  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank abe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BortElena598, Head of commercial department at Golden Ring Hotel, responded to this reviewResponded May 21, 2013

Dear abe s!

Thank you for your priceless review on Trip Advisor!
It is very important for our personell to receive so warm words.
Because we work hard to do our best for you, for our beloved guests!

I kindly ask you to send your opinion on our activities & service quality
directly to our top-level management at GM@hotel-goldenring.ru
Thank you for cooperation!


Waiting for you again and again!

Sincerely your,
Elena Bortnikova
Head of commercial department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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