When I think about this hotel, I think about its location and its staff.
If you are planning to go sightseeing in Moscow, this hotel is in an excellent location - it really couldn't be more convenient. It is within walking distance to the Zum Shopping Mall, Gulag Museum, Bolshoi Theater, and Red Square - in addition to many other attractions. From the entrance to Red Square, it is an easy walk to the GUM Department Store, St. Basil's, Lenin's Mausoleum, the State Historical Museum, and The Kremlin. Additionally, as others have mentioned, it is an easy walk to the Metro. Be aware that the hotel is located approximately one hour from the Moscow Airport - so plan accordingly. However, it is located only about 20-30 minutes from the train station - so if you take a train to/from St. Petersburg, it is very convenient.
The hotel staff was extraordinarily accommodating. The Front Desk staff was helpful and efficient at check-in. The concierge was able to answer questions and provide clear directions - as well as maps and tour information. If you are not on a tour, this is helpful - the signage in Moscow can be confusing. The staff in the executive lounge was extremely service oriented - actually waiting on you at your table, which I've rarely seen in other hotels. The butler service was lovely to have - though we really didn't use it. The staff in the restaurant, where breakfast is provided, was also helpful - and had several people who spoke English quite well who would step in and translate for the cooks who made food to order. The people in this hotel really seemed to want to be helpful, they seemed to enjoy working with customers, they were always smiling, always accommodating and spoke excellent English. This hotel seems to have invested in customer service training for staff - and it shows.
The hotel lobby is lovely - very large and welcoming. The executive lounge was very nice - with hot and cold food options including selections like beef stroganoff that really could serve as a complete meal. The restaurant serves a complete buffet breakfast - and as a Platinum Marriott member, you had the option of breakfast in either the executive lounge or the restaurant. The restaurant breakfast is far more extensive and was quite good. Our room was dated, though large, and had both a bathtub and a walk-in shower. Internet connectivity was frustrating and does need to be improved - it was difficult to get and keep a connection.
The hotel does provide Visa support documents in a timely manner and was very efficient in emailing answers to questions that we had.
Moscow is an amazing city - large, bustling, vibrant, and historic. This hotel, due to its location, made it easy to see and do everything we had planned. And, due to its staff, gave us all the information we needed to have a wonderful visit.
- Official Description (provided by the hotel):
- Experience the Moscow Marriott Royal Aurora hotel. It`s the only hotel in Russia provides a butler service to all guests. This luxury Moscow hotel in city center is the perfect base to explore everything this metropolis has to offer. With 232 guest rooms and suites, all day dining Aurora restaurant, famous for Sunday brunches, Polo Club restaurant, the original steak house in Moscow, you will have precious memories of your visit. The lobby bar is an ideal place both for an internal drink or a meeting with business partner. The event management team in Moscow Marriott Royal Aurora hotel has a high level of expertise in ensuring the smooth running of any event. There are 6 meeting rooms, 580sqm of total meeting space in the hotel. Moscow Marriott Royal Aurora hotel offers popular service - outside catering. The hotel is few minutes away from historical places of interest such as Red Square, Arbat street and most popular shopping centers: TSUM and GUM. Warm and welcoming service coupled with fantastic amenities make us a unique Royal hotel in Moscow city center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Hotwire, Priceline, Travelocity, TripOnline SA and HotelQuickly so you can book your Moscow Marriott Royal Aurora Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Moscow
- Moscow Marriott