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“Great location for Arbat street.”

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Mercure Arbat Moscow
Ranked #6 of 335 Hotels in Moscow
Certificate of Excellence
Reviewed October 10, 2013

Great location for walking to Arbat street, slightly further to Red Square. The bar is great and food is delicious.

The hotel is small but modern and wonderfully decorated.

The rooms are all different sizes and unfortunately there isnt much of a view. All moscow hotels are ridiculously overpriced but in comparison, the Mercure is reasonable. Make sure you haggle in the tourist shops.

  • Stayed: April 2013, traveled on business
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Thank CharlotteC82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 15, 2013

Dear Valued Guest!
Thank you for sharing your feedback. It was a great pleasure to read your review. We are happy that you enjoyed our central location, hotel restaurant and room and found our Hotel reasonable for price.
We would be glad to welcome you at Mercure Arbat Moscow Hotel for your next visit to Moscow.

Warmest regards,

Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 - 572 of 1,624 reviews

Reviewed October 10, 2013

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Accorhotels.com
3  Thank Sarah A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 15, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 8, 2013

I was pleasantly surprised by this centrally located chain hotel in Moscow. Being just a block off the Arbat pedestrian zone and steps from the metro makes it a good choice for tourists. The rooms were clean and comfortable, with all modern necessities. The breakfast buffet was good as well. We did find that the restaurant and bar staff spoke very limited English, however. Wi-Fi was free and they also gave us two coupons for drinks in the bar during our stay. I would definitely stay there again.

  • Stayed: October 2013, traveled as a couple
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1  Thank SnTinEU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 10, 2013

Dear Valued Guest,

Thank you for your time and effort to post your review.

We are very pleased to hear that you enjoyed the nice and comfortable room of our hotel and took advantage of our excellent location. You are right that sometimes you can meet the waiter who do not speak fluent English, however there is always other staff available to help you with translation.

We hope to welcome you again in the future.

Thank you,
Ada Egorova,
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

This is a very clean and modern hotel. Location: 1 block walking distance to Arbat street and less than 30min walking distance to the Kremlin...perfect! Rooms: are extremely comfortable with VERY comfortable beds and with all amenities including WIFI. Staff: Very pleasant and helpful with excellent English. Breakfast: Outstanding breakfast buffet which changed every day and which we were lucky enough to enjoy for 3 mornings. Attentive and polite wait staff.
The hotel seemed to be a mix of business people and tourists who all seemed to be enjoying the comfortable atmosphere. We would definitely stay at this hotel again if lucky enough to visit Russia again and can highly recommend it.

  • Stayed: September 2013, traveled as a couple
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3  Thank Gogirl527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

Thank you so much for staying at Mercure Arbat Moscow hotel and for writing such positive review. We are very delighted to know that you had a great experience and that you enjoyed our hotel, its central location as well as our breakfast.

It will be a great pleasure for us to welcome you back at Mercure Arbat Moscow hotel.

Cordially,
Ada Egorova,
General Manager
Mercure Arbat Moscow hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

This hotel is perfect for a city centre right opposite a Metro stop. The hotel is only two years old and so is very modern with every convenience including free WiFi. The rooms are comfortable and attractive. The staff speak English and are very helpful. Breakfast was excellent. Paul's (French) round the corner is good for a light lunch. A super hotel.

  • Stayed: October 2013, traveled as a couple
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4  Thank blueski09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

Thank you very much for such a kind review following your stay at Mercure Arbat Moscow hotel.

We are delighted to learn that you had a pleasant stay with us and enjoyed our service. Thank you for your kind words about our staff which we appreciate a lot!

Sincerely hope that you will stay with us again in the future.

Warmest regards,
Ada Egorova
General manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Had a great stay in Moscow Hotel was ideal for location (for its price) The Metro station is fifty meters outside hotel and there are no changes at the Metro to get to Red Square Kremlin etc. Staff were brilliant perfect english and very helpful. Breakfast was superb. Rooms very modern and clean. This is the place to stay, shopping street Arbat 100 meters away lovely for a stroll and loads of restaurants and bars. They will arrange all transfers to airports no issues, but give yourself at least an hour and a half for transfers due to road works and traffic Thankyou to all the staff. Excellent.

Room Tip: High floor over looking one of the 7 sisters towards Lotte Hotel
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  • Stayed: October 2013, traveled as a couple
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3  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 7, 2013

Dear Valued Guest,

Thank you for choosing to stay with us.It is wonderful to hear that your experience was a positive one!

We are so glad you found our location to be ideal and your room met your expectations. Thank you for kind comments about our staff. It is the best motivation for us in our work.

We look forward to welcoming you back at Mercure Arbat Moscow hotel.

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Modern, well-appointed hotel in a great location - easy walking distance along the Arbat to the Kremlin and Red Square. Lovely room, immaculate and clean. English-speaking staff who were helpful and attentive. Breakfast in their restaurant was a wonderful start to the day - great variety and the food was delicious. We would definitely recommend this boutique hotel.

  • Stayed: May 2013, traveled as a couple
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3  Thank JoekJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded October 7, 2013

Dear Valued Guest,

Thank you for taking the time to review our hotel and for choosing to stay with us.

We are pleased to know that you enjoyed your stay with us and find us to be close to main attractions of Moscow. It is also a pleasure to know that you found the breakfast in La Promenade restaurant to be wonderful and to have great variety of delicious food.

We appreciate your feedback and hope to welcome you back to the hotel!

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 335 Hotels in Moscow
Price Range: $84 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
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