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“Great location, great hotel!”

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Mercure Arbat Moscow
Ranked #6 of 326 Hotels in Moscow
Certificate of Excellence
Reviewed July 14, 2013

Lucky to find this hotel thanks to TA. After each day of touring it was great to have the Arbat so close by as we were too tired to walk some more for dinner, although the Arbat Street restaurants were not great (except for MacDonalds ice cream for dessert).
Even though we were on the 2nd floor, in the front of the hotel, it was still very quiet.
The room was somehwhat small but very adequate, modern, and, clean.
We arranged for pickup from the Sapsan train station (St P) and the driver was there with a sign as we had expected. The hotel staff also helped to arrange a driver to take us to the airport. Highly recommend this hotel for any (English speaking) tourists. Metro is steps away-although we had an excellent guide (Bridge to Moscow-Katerina) take us around.

  • Stayed: June 2013, traveled as a couple
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1  Thank MeirToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded July 16, 2013

Dear Valued Guest!

Thank you very much for taking the time to share your feedback about staying at Mercure Arbat Moscow hotel. It is certainly a pleasure for us to be at your service. We are doing our best to deliver great service at all times and we will continue to work hard to make it better.
Our team will be happy to meet you again at our hotel.

Cordially,

Ada Egorova
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 7, 2013

We were stunned to find this hotel of such high quality at such a reasonable price right smack in the Arbat. Rooms are very elegant with lots of nice touches. Breakfast is exceptionally nice as well. Front desk was extremely helpful. Hard to find fault with anything at this place.

  • Stayed: June 2013, traveled as a couple
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3  Thank ProNomad33062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded July 11, 2013

Dear Valued Guest,

Thank for you choosing Mercure Arbat Moscow hotel as your place of staying during your recent trip to Moscow.

I am very thankful for such words of praise in regards to our high quality of service. I also thank you for pointing out the exceptional breakfast in our “La Promenade” restaurant and extremely helpful staff.

We would be happy to welcome you back to our hotel during your next visit to Moscow!

Cordially,
Ada Egorova
General Manager
Mercure Arbat Moscow hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

We just spent four nights here. We thought the hotel is very stylishly appointed and very convenient given its proximity to the main Arbat Street and the metro. Also very easy to walk/get the metro to the main sights. We asked for a quiet room and we were not disappointed. The building also seemed to be well insulated as we were not disturbed by internal noise either. I liked the additional feature of tea and coffee making facilities in the room.


The staff were generally helpful. We particularly would like to thank Imira who helped us out with restaurant recommendations and printed walking directions when we lost our way to a restaurant one night. We thought the restaurants in Arbat Street were not brilliant but we can recommend Chemodan and Taras Bulba (Ukranian) within walking distance away from Arbat Street.

The hotel is about a 20minute metro ride from the Aeroexpress station. The hotel provided detailed instructions in advance. There are escalators and stairs to negotiate. So not a good option if you are not able to carry your luggage. My only criticism of the hotel was the hgh transfer costs- about £25 for this short journey if you want to take a taxi.

Room Tip: Ask for a quiet room along the side or back of the hotel.
  • Stayed: July 2013, traveled as a couple
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2  Thank Milonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded July 11, 2013

Dear Valued Guest,

I appreciate your time and effort to post your review about our hotel.

I extremely glad to hear that your experience at Mercure Arbat Moscow Hotel went above and beyond your expectations. We always strive to satisfy all our guests and it is a pleasure for us to read such positive a feedback.

We look forward to welcoming you back at Mercure Arbat Moscow Hotel!

All the best,
Ada Egorova
General manager
Mercure Arbat Moscow hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

  • Stayed: June 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
4  Thank cmm2005
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded July 4, 2013

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Reviewed June 28, 2013

We stayed here for two nights and will definitely choose this hotel again. Conveniently located on the door step to Smolenskaya Metro station and Arbat Street and surrounded by lots of restaurants. We choose not to have breakfast at the hotel but to grab something from the cafe's close to the hotel. There is a Paul's bakery within a minutes walk from the hotel. Our room was clean with a spacious bathroom, free wifi and the staff helpful & spoke very good English. The hotel provided us with a invitation letter within 24 hours for our Russian visa free of charge (the invitation letter will only cover the duration of stay in that hotel, if staying in more than one hotel you will need to request a invitation from each hotel or use a travel agent who will provide one letter to cover the entire duration of your stay at a cost of £30). All our requests and queries were dealt with promptly by the efficient staff ( metro maps in both Russian and English were provided) as well as directions from the airport & a taxi from the airport to the hotel cost us 2500 roubles.

  • Stayed: June 2013, traveled as a couple
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4  Thank Suki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded July 4, 2013

Dear Valued Guest,

Thank you very much for taking the time to write about your impressions regarding your recent experience at Mercure Arbat Moscow Hotel.

We are delighted to hear that you really appreciated the comfort of the room and hotels facilities. Thank you for nice comments about efficiency of our staff, which will be shared with the team.

We are looking forward to seeing you again at Mercure Arbat Moscow Hotel!

Warmest regards,
Ada Egorova,
General Manager
Mercure Arbat Moscow Hotel

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Reviewed June 25, 2013

Well located to the the Arbat mall which is a hive of activity. Surrounded by many restaurants. The rooms were comfortable and to the standard expected of an Accor hotel. Breakfast was standard. If you don't have it included you could easily go down the street to one of the many bakeries for something quick. The welcome drink is a nice touch. Be aware that the concierge don't help book tickets for events such as the ballet. Staff spoke enough english to get by.

  • Stayed: June 2013, traveled as a couple
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1  Thank Krystal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded June 27, 2013

Dear Valued Guest,

Thank you for reviewing us on TripAdvisor and for choosing to stay at Mercure Arbat Moscow hotel.

We are delighted to learn that you enjoyed our rooms, breakfast, location and facilities of the hotel.

I would like to mention that we do not offer concierge services however our Reception staff is always glad to provide any information about Moscow theaters, museums, restaurants and other places of interest upon your request. Also there is an internet corner in the lobby for all our guests with computer and printer to use it if you need to check-in for the flights or book any tickets online.

Once again thank and we look forward to welcome you back at Mercure Arbat Moscow!

All the best,
Ada Egorova
General manager
Mercure Arbat Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

  • Stayed: June 2013, traveled solo
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Accorhotels.com
4  Thank Marky1980
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded June 27, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 326 Hotels in Moscow
Price Range: $90 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
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