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Mercure Arbat Moscow
Ranked #6 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed February 9, 2013

for a chain this was a fantastic hotel, with a bit more of a boutique vibe, stunningly clean, fantastic staff, very friendly, superfast free WiFi, and they rent the room by the hour for late check out, great if you need to stay to work... not much i could fault...

  • Stayed: February 2013, traveled on business
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3  Thank benini7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 13, 2013

Dear Sir/Madame,

I am very delighted to know that you liked your stay at our hotel and would like to thank you for your positive comments which will be shared with our team.

We invite you again to stay at Mercure Arbat Moscow!

Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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651 - 657 of 1,575 reviews

Reviewed February 3, 2013

A great hotel with excellent service. We stayed in one of the suites which had a spacious sitting room with TV, a large sized bedroom with TV and a big bath/shower room. The hotel was superbly situated, only a minutes walk from the Metro Station, and they were very helpful with booking a transfer from the airport. The Arbat area was on the doorstep, and only a few metro stops from most of the attractions we wanted to see (Kremlin, St. Basils, Red Square, etc).

The only very slight negative was a noisy generator on the roof (we were high up) which did keep me awake in the night but the bed was so large and comfy I didn't mind too much.

  • Stayed: December 2012, traveled as a couple
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2  Thank MrsBattes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 13, 2013

Dear Guest,

Thank you for your feedback about our hotel. We are happy to hear you enjoyed our amazing location as well as facilities in the hotel.

Meantime, I do apologize for the inconvenience caused by the generator on the roof. Please, be sure we are working on the improvements.

Once again thank you and we hope you will come again to Mercure Arbat Moscow.

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

Beautifully presented hotel in the heart of the Arbat area of Moscow, 30 seconds walk to the nearest Metro (Underground) station/ The hotel is immaculate, the staff are very friendly and helpful. The food in the reatsuarnt is very good. The Hard Rock Cafe is a minutes walk away, and for those who like McDonalds the restaurant is 3o seconds away. Red square is two stops away on the Metro, I would definitely recommend this hotel for a stay in Moscow.

Room Tip: Would recommend one of the higher floors at the rear of the hotel.
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  • Stayed: January 2013, traveled on business
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2  Thank Kev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 13, 2013

Dear Guest,

I do really appreciate your feedback and very pleased to hear that you liked our food in «La Promenade» restaurant.

I will be happy to welcome you again at Mercure Arbat Moscow.

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

As always, I washappy to visit this hotel again.
Location and quality meets all my demands; the staff's service is kind and swift
No complaints from my side. Will keep this hotel as my travelbase in Moscow.
Leon

  • Stayed: January 2013, traveled on business
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1  Thank LAAM1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 13, 2013

Dear Mr Leon,

Thank you for choosing Mercure Arbat Moscow hotel during your stay in Moscow. We are very happy to hear that you enjoy your stay with us and the service we provide.

We are looking forward to seeing you again at Mercure Arbat Moscow Hotel!

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

A great hotel, brand new, which combines the benefits of being a part of international chain (you can see how staff is well trained), excellent location (metro is next door, as well as Arbat street and a lot of good restaurants). Rooms are of the good size and very clean, bed is comfortable. It is rather hot in the room, but this is common for Russian hotels/ rooms. A separate word about the front desk team - excellent speed and quality of work in the rush hours!
This one became one of my favorite business hotel in Moscow

  • Stayed: December 2012, traveled on business
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3  Thank Jane_Saturday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 13, 2013

Dear Guest,

I am very happy to hear that you liked our hotel and would like to thank you for your positive comments, especially on the staff.

We are looking forward to see you again at Mercure Arbat Moscow Hotel!

Warmest regards,
Ada Egorova,
General Manager
Mercure Arbat Moscow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

The hotel is new and cosy, located right in the heart of Arbart Street and near Metro Smolenskaia. The rooms are comfortable and quite spacious. I liked the interior of the rooms and the hotel in general.
Overall the hotel is excellent and is worth considering when staying in Moscow.

  • Stayed: January 2013, traveled with family
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3  Thank EL1794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you so much for taking time to place your review of our hotel. I am pleased to hear your positive comments about our location and hotel facilities.

We are looking forward to seeing you again at Mercure Arbat Moscow Hotel!

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

I stayed here on the 26th of December for just the one night. The hotel appears to be relatively simple with a small lobby but tI think it has all the facilities you could possibly need. There is a gym on the second floor and the hotel is just around the corner from a metro station. Both Red Square and Old Arbat are a short walk. The staff were extremely friendly and efficient which was very much appreciated after a long flight from Australia. The rooms whilst not overly large are very nicely decorated with modern simple bathrooms. Would I stay here again? Definitely!

  • Stayed: December 2012, traveled solo
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5  Thank AllanCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for sharing your feedback following your recent stay with us.
It is certainly a pleasure for us to be at your service.
We look forward to welcoming you soon at Mercure Arbat Moscow Hotel.

Warmest regards,

Ada Egorova
General manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 327 Hotels in Moscow
Price Range: $77 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
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