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“Excellent location”

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Mercure Arbat Moscow
Ranked #6 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed November 25, 2012

Very nice new hotel. Close to the metro, close to the shopping street. The krem is about half an hour walk away. There was free wifi, and you could use a computer free of charge.
2 days is more than enought to see Moscow.

  • Stayed: October 2012, traveled as a couple
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2  Thank szati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Valued Guest,

Just wanted to say thank you for the review of our hotel!

We look forward to your staying with us again!

Warmest regards,

Ada Egorova
General Manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 - 673 of 1,569 reviews

Reviewed November 23, 2012

We stayed for 6 nights in September. The room was very up to date, comfortable, beautifully decorated and had everything you could want, plenty of hanging space, good bedside lights and other very nice appointments. We liked the fact that it had individual temperature control, and also windows that open - to let in fresh air. The staff were delightful, and exceptionally helpful, assisting us in booking our flight to St Petersburg, all airport transfers (which cost exactly the same as if you caught a taxi on the street, no exorbitant charges like in other hotels), and suggesting restaurants at which to eat. The proximity to the Metro is invaluable, and the Moscow Metro is just the best in the world, so you can get anywhere, even if you have to change lines, incredibly quickly. Other than that, it is also not that far to walk into the Kremlin, perhaps 15 minutes, and similarly to go up to the Tverskaya area (lots of great restaurants). We recommend, as note others have, the excellent Boulangerie Paul, just around the corner, for breakfast and light meals. There are also several very good supermarkets within a 100 metres, and there is a lovely little market just outside on the weekend. In the Novy Arbat, again very close to the hotel, there are several quite good restaurants, much better than the ones on the Arbat itself which are more touristy and not as good value. All in all, our stay at the Mercure Arbat assisted our enjoyment of Moscow immensely and we would certainly recommend it to everyone.

  • Stayed: September 2012, traveled with family
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4  Thank GrojoMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Valued Guest,

Thank you for sharing the nice comments following your stay with us. We are glad that you enjoyed the location of the hotel and the service provided by our great team here.

On behalf of all of us at Mercure Arbat Moscow, I look forward to welcoming you back very soon.

Warmest regards,

Ada Egorova
General Manager
Mercure Arbat Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

I was at the hotel for 2 nights for a business trip. Somo of my colleages stayed at the Lotte Plaza just one bloc away from Mercure Arbat, This hotel is not a luxury one. but it´s really nice. Very nice decoration very new, I got a room like in an attic with the window in the roof, really nice.
The bed it´s big, the bathroom has a modem shawer.
Breakfast it´s fantastic. and all the people are very helpfull. I had a problem wit the wifi, I was not able to connect with my mobile or my laptop so I went down to reception and the girl there solved the problem and I was able to connect to the internet. There´s free wifi in the hotel.
All hotels are expensive in the center of Moscow but this is in my opinion very good value for money.

  • Stayed: October 2012, traveled on business
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2  Thank yolanat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Valued Guest,

It was a great pleasure to read that you enjoyed your stay and found our staff friendly and helpful.

It is our goal to make your staying enjoyable!
Mercure Arbat Moscow is a 4-star hotel, though you can find Mercure hotels of other categories in some other countries we are doing our best to deliver great service at all Mercure hotel around the world.

We hope to welcome you again at Mercure Arbat Moscow Hotel!

Warmest regards,

Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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Reviewed November 11, 2012

Location of the hotel is great to discover Moscow. The quality of the hotel compared to others is high. since the hotel is new, facilities are modern and in good condition. Very helpful staff that helps about all of your questions.

  • Stayed: October 2012, traveled as a couple
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2  Thank EsraToprak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for your positive comments. We are happy to hear you enjoyed our location, rooms and facilities.
Excellence in service is the biggest value for a hotel and we strive to provide it to our guests at all times.

We are looking forward to see you again at Mercure Arbat Moscow!

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

I just spend this Sunday in Moscow and do have a great time in town, easy to come from St Petersburg, train from airport to center, metro to hotel. Mercure is just outside Smolenskaya Metro, easy and very convenient ! Great room and be a club M Privilege, just great, big and full of amenities for the one who like. Nice Fitness center and sauna. Also try the cuisine in their good restaurant 1st floor, great cuisine, tasty and inspiring. A walk on Arbat, near by is nice after such great meal.

Room Tip: Be a M Privilege or ACCOR card members
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  • Stayed: November 2012, traveled solo
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3  Thank EdgardGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for sharing the nice comments following your stay with us, particularly regarding the range of facilities that we have.
We are glad you enjoyed your stop with us and look forward to seeing you here again.

Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

The Hotel is very good, the location excellent!! the service great! All the staff was very friendly and efficient, they spoke very good English. Alexandra and Sergei were really nice and helpful they even went out the Hotel- to tell in russian- directions to the taxi driver.
The room was very good, clean and confortable
We loved Moscow in every way!!!
We really want to come back

  • Stayed: October 2012, traveled as a couple
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1  Thank jazzmanmontaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded February 21, 2013

Dear our Guest!

Thank you for your priceless review of the Mercure Arbat Moscow, especially on services provided by our staff!

We appreciate that you have spent your time to comment your stay with us!

You are always welcome!

All the best,

Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Good hotel and nice staff. Very close to the metro station. Many restaurants and a nice and helpful bakery, Paul, are in its surroundings.

Despite the fact of having to move to another room due to problems with the bathroom which pipes were clogged, my time at this hotel was nice.

If I visit Moscow again, I would like to be there. I hope the pipes work well.

  • Stayed: October 2012, traveled solo
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Thank MBGuedes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded November 15, 2012

Dear Valued Guest,
I do really appreciate your feedback and very pleased to hear that you liked our staf and hotel in general. Meantime I do apologize for the inconvenience caused by the pipes. Please, be sure we are constantly working on the improvements to make your stay comfortable.
I will be happy to welcome you again at Mercure Arbat Moscow.
Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 327 Hotels in Moscow
Price Range: $76 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
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