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“All's well that ends well”
Review of Bulgakov Hostel

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Bulgakov Hostel
Ranked #451 of 1,613 Specialty Lodging in Moscow
Reviewed March 27, 2012

This hotel/hostel has nice pictures on its Web site, but the reality is that right now (March 2012) they're taking advantage of the off-season to do repairs and build a new room--and things are a bit grubby at the moment. The duty manager told us that by May 2012 things should be better. The building looks awful from the outside, and the areas under repair are in chaos, but the completed areas reveal some of the building's original elegance.

We used an online service to book a double room without conveniences. When we arrived, the sole available "double room" was up one floor from the unisex bathroom, right next door to the construction work, and secured by a padlock. Inside were three tiny beds, two pushed together and a third one nearby. We had put a request for a double bed with our request, and its absence was the last straw; we prepared to back out of our reservation. (We asked, "Why were we not told that a room fitting our specifications simply wasn't available?") After consulting with someone over the phone, the duty manager (whose English was good) gave us a small but very adequate room with toilet and shower included at the same price we'd arranged for the original room. Thus mollified, we had a nice night's sleep.

To sum up: the ramshackle impression you might get from previous comments is about right, but the staff were friendly and did what it took to provide for us. The next morning, we found a nice breakfast at Dunkin' Donuts' (!!) a few meters away, and were on our way to our next stop.

Room Tip: Check to see whether renovations are complete!
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  • Stayed: March 2012, traveled as a couple
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1  Thank johanpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 33 of 105 reviews

Reviewed February 12, 2012

We booked this hostel based on photos we saw on different websites and their claim to have recently been renovated. Looked good, but when we arrived we found that the hostel was under renovation NOT that it was already done. We were put in a dorm room with no flooring (only the underfloor was there) and the door was missing the bottom foot or so, so that you could clearly see and hear what was going on in the hall with th door closed. The hall way had 5 workers painting, drilling and tearing up flooring so you can imagine how loud it was when we wanted to sleep after traveling for 26 hrs. The lights went out twice in the first 10 minutes and the wifi was very unreliable. The bathroom had 2 stalls and when I opened the door to the first it was piled with drywall and paint cans up to the ceiling. The showers were dirty and the kitchen was one rusty hot plate, a microwave and a sink. I have travelled all over the world and never stayed in such a rip off in my life! Luckily, the front desk guy gave us our money back and we were able to go somewhere else. I don't k ow where they got those pictures on the website from, but let me tell you that the hostel didn't look anything like that!

  • Stayed: February 2012, traveled as a couple
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1  Thank Frizzy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2011

The good point of the hostel is its location, in the commercial street of Arbat.

Our rooms were ensuite rooms and they had different problems:
- They were really really small without any wardrobe.
- Beds and pillows were old, bad and bed sheets were really old as well (with bleach stains).
- The bathroom is also small and we did not have hot water (receptionist told us it was due to works on Arbat street. However, in 4 days we did not see a single man working on the street...)

Common toilets are just 2 showers and 1 toilet per floor (aprox. 6 rooms per floor).

Another topic are the receptionist. Even they were polite at the beginning, every single night we had to told them to turn their music off because it was so loud we could not sleep. And when we told them to do it, they accepted it, but 5 minutes later they started again with the same volume what was really frustrating.

The good point is you can hire a taxi with them to the airport which is close price and cheaper than a normal taxi.

  • Stayed: August 2011, traveled with friends
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3  Thank mr_t_autentico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2011

A friend and I had booked a private twin room for 5 nights direct with the hotel well in advance, paying a deposit. Friends of ours had separately booked a double private room also. When we turned up we were told we would actually be staying in an apartment, with the people who by coincidence happened to be our friends but were most likely going to be strangers (as far as the hotel knew).

We got to the apartment to find out that it was a one bedroom apartment with one double bed, and one sofabed in the tiny living area. There were no locks on these doors so if we hadn't happened to be friends with the people in the other room we would have been stuck in this tiny apartment together with strangers and with no security for our possessions.

After two hours of refusing to pay full price, refusing to stay with one sofabed when my friend and I had ordered a twin room, etc etc, we had seemingly spoken to everybody who works for the hotel and who is involved in the ownership of the apartment, and eventually had to concede that we would stay there and pay the full price but only if they brought down a rattly old fold-up bed.

Two days later we then had to lose a couple of hours in the middle of what should have been a day out touristing to go and pack up and move our bags down to the actual hotel, where our last 3 nights were to be spent.

This was not an isolated occurence. We overheard several other sets of guests going through the same hassle.

Yes it's cheap and yes it is a central location - but do yourself a favour and book somewhere else. You will several hours at the start of the holiday to arguing over the fact that you're not getting what you have a confirmed reservation for (and you might end up with strangers in a tiny apartment), and then you will lose several more hours to changing locations/ rooms.

Any good reviews you are reading about this place are most likely written by the owner. We fell for the good reviews, and then when utterly baffled as to how this place could have gotten good reviews discovered that they had all been taken down (no doubt after Trip Advisor figured out their ruse).

  • Stayed: April 2011, traveled with friends
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4  Thank LondonMagneto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2011

The hostel is clearly doing well based on it's location and lack of competition. However if Moscow ever starts to fill the void in budget accommodation that it seems to suffer from this place will quickly and rightly be forgotten.

The rooms are cheaply built and furnished, there seems to be no sound proofing or insulation in the walls meaning you can hear the staff who like to talk loudly and play music or watch tv at a overly audible level.

Every night I suffered disrupted sleep from mainly staff making noise. The telephone rings loudly regularly. There is no complimentary drinking water and when I woke in the night thirsty there was no staff about to unlock the drinks cabinet so I spent my fist night there very thirsty.

In general I found the staff to be fairly inhospitable even 'good mornings' were few and far between, I felt as if my presence was an infringement on them. I have no problem with staff enjoying themselves at work but these guys seemed to be making a direct point of making as much noise as possible with zero consideration of the paying guests.

I would suggest to someone planning to stay in Moscow and sees this hostel as there only option for accommodation to plan to visit a different city entirely.

I travel a lot ,all over the world frequently in developing parts and this is without a doubt the worst hostel I have ever stayed in.

Sort it out Bulgakov Hostel, there is potential there.

Room Tip: Bring earplugs and low expectations.
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  • Stayed: April 2011, traveled on business
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4  Thank gbgrgle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2011

It is really truly horrible... Yes I do understand that budget accommodation is nothing more than budget, but being have to pay almost 100$ this is really just way too budget for me to accept. I was hoping that it would be better somehow then what I saw from the websites and all - to all fairness don't hope it will be, it is actually worse. But saying all that, location is really the only good thing about this place. It is indeed excellent.

  • Stayed: December 2010, traveled as a couple
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7  Thank jokejulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile
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Stayed: October 2017, traveled on business
Thank Anastasia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bulgakov Hostel

Address: Arbat St., 49 | Entrance 2, Moscow 119002, Russia
Location: Russia > Central Russia > Moscow > Arbat
Hotel Style:
Ranked #451 of 1,613 Specialty Lodging in Moscow
Price Range: $44 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Bulgakov Hostel 2*
Number of rooms: 15
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