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“Better does not exist!”
Review of Lotte Hotel Moscow

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Lotte Hotel Moscow
Ranked #1 of 313 Hotels in Moscow
Certificate of Excellence
Bergen, Norway
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Better does not exist!”
Reviewed September 6, 2013

We stayed for 12 days in Lotte and I don't think I have enough words to describe how excellent this hotel is. It is central, beautiful, clean and has the most friendly employees in entire Moscow! Breakfast is story for itself, from the excellent, first class cheeses, kaviar, sushi, English breakfast etc. On the weekends lady plays piano (excellent player). They change your sheets twice a day unless you tell them not to and the room is stripped clean at all times. Friendly staff has always smile on their face and they are ready to help you with anything you may need. Spa area is a real high class. You can walk from hotel to Arbot street and even Red Square (20-30 min walk). Couple minutes away from first metro station. Ecellent Indian restaurant in the SMolenska passage just accross from the hotel. I believe this is the best hotel in Moscow and is worth every penny! Definitely worth staying while in Moscow.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sheila500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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998 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Hebrew first
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

The Lotte is a beautiful 5 star hotel. Services were fantastic every staff person spoke English, was very kind and accommodating. Rooms were stately! Spa and pool are to die for! Definitely wil return.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank SherryB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
87 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 30, 2013 via mobile

Its not often i start a review talking about a pool. This hotel has a truly excellent 20m pool so you can actually stretch out and get some speed up doing laps, since it was pretty much deserted. Then you can relax in the spa pool next to it, followed by lounging on a most excellent deck chair...or go into the relaxations rooms which also have special individual spa pools..one extra salty or one with microbubbles called the silk pool.

The rooms were large and spacious, mine had a sofa, desk plus king bed with pillow top and fantastic pillows. There is a wet room (combination shower plus separate bath behind a glass door), plus my favourite japanese style toilet with heated seat. Yes, the luxury just keeps coming. Helpful staff, modern luxury decor (not too "1980's glamour" as found in other Moscow 5 star hotels...this one is far more Asian International, like you would find in Hong Kong, Singapore, Beijing). Great location too...Lotte shopping mall next door, plus within walking distance to Red Square. Restaurants were all suitably professional with good quality food well presented. Large range of options for breakfast too.

I agree with another traveller...the only down side was that there were not more English language entertainment channels, plus, the movies on demand were mixed in with adult movies (not very helpful if travelling with children nor single female business traveller!)

Stayed August 2013
Helpful?
2 Thank SDCTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 29, 2013

I love this hotel. Arquitecture, service, beds are to die for!! Staff is amazingly helpful and nice with guests. Pool, inspires you to give a jump. Really good internet service. Staff speaks perfect english so you do not need to worry about the language. Food amazing, rooms perfect size and really comfortable. Breakfast buffet delicious and with a lot of variety. Staff is always surprising you with details at your stay, once i purchase at the bar a pack of cigarretes and they gave me not matches to light them up but a really nice lighter. These are the details they look after so your stay is unforgettable. Seriously if you are looking for an unforgettable stay at Moscow, stay at this hotel. It is 1 or 2 blocks away from metro station and 2 stops to visit the red square and a great shopping mall. Views from the terrace of the hotel bar are amazing!! Take an Olmeca or Altos tequila and see the sunset. Just perfect! One of my favourite hotels ever. The only bad thing is that you cannot stay forever or take the staff home! You will not want to leave.

Room Tip: No need to this, all of them are just great! But if it is your first time there ask for a room faci...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Ana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 27, 2013

spent two nights on business. very impressed with the whole experience. immaculate room and public area. Very courteous and high quality staff. great food. excellent location. Lotte is a Korean brand, so there is rice and some Korean/Japanese food for breakfast, in addition to fresh fruits and usual things.

Room Tip: My secretary booked a non-smoking room on higher floor, which was great.
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  • Stayed July 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank kki_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 18, 2013

There is really nothing to complain! I love this hotel ! very good service , staff were helpful & friendly , love the hotel deco !! breakfast is good , Megu is good too! I enjoyed my stay in lotte hotel.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 15, 2013

I will start with one criticism about this hotel, but the fact that I can only criticize on one trivial matter just goes to show how good the hotel is. I would suggest the Lotte Hotel Moscow improve their TV channels as it is lacking on a lot of English channels.

On that note, the room was extremely clean and the amenities were abundant and of good quality. The food served during breakfast and room service were very delicious, fitting for a five star hotel.

The gym facilities was complete although it was a pity that the swimming pool was closed when I was there due to repairs. The staff was very polite, helpful and professional and they spoke very good English.

In sum, all in all I was thoroughly satisfied with my experience with Lotte Hotel Moscow.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Moscow

Property: Lotte Hotel Moscow
Address: Novinskiy Blvd, 8/2, Moscow 121099, Russia
Phone Number:
Location: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 313 Hotels in Moscow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Moscow 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxurious Lotte Hotel Moscow located on Novinskiy Boulevard in the very heart of Moscow was opened in September 2010. The hotel offers 300 spacious standard rooms and suites, the largest Royal Suite in the city and two splendid restaurants - OVO progressive Italian cuisine restaurant, managed by Carlo Cracco - a Michelin holder and world-famous restauratuer and chef, and MEGUmi, a modern Japanese restaurant. Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines the ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. As a part of The Leading Hotels of the World, the largest luxury hotels & resorts collection, Lotte Hotel offers a wide range of top-level facilities joined with outstanding client-oriented service. ... more   less 
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