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“Easily the Best service in Moscow & Top 3 globally; Spa alone is worth the stay”
Review of Lotte Hotel Moscow

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Lotte Hotel Moscow
Ranked #1 of 315 Hotels in Moscow
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Easily the Best service in Moscow & Top 3 globally; Spa alone is worth the stay”
Reviewed February 26, 2012

Personalized service which is easily the best in Moscow and certainly tops globally. Staff will all go out of their way to design a perfect stay. From concierges that double as personal assistants to a Front desk staff that makes you feel like you are staying at home to the bellman and security that are always there to lend a hand and of course a smile, which can be rare in Moscow.

Rooms are spacious and bathrooms have huge walk-in showers and baths. The spa and health club is the best in Russia and the pool alone is worth the trip.

Location, Location, Location - With traffic as bad as it is in Moscow - this location is easy access for central or for Moscow City.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanielNYC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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Toronto
Level Contributor
114 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 24, 2012

The Lotte has brilliant service, ultra-comfortable rooms and an excellent gym and spa. The housekeeping and lobby staff really do a great job. Free and reliable wifi. Absolutely no complaints and I'd stay there again.

The only reason for my giving it 4 instead of 5 stars is its 'This-could-be-anywhere-in-the-world' atmosphere. They could have gone for a Russian vibe, or a Korean theme, but instead they have gone for a generic 5-star decor.

The breakfast buffet echoes this generic-ness, with a mish-mash of all kinds of foods -- from a chocolate fountain (really ? at breakfast ?) to miso soup to cakes and pies to green salad - none of them very good and some inedible. And lousy coffee. By contrast, the breakfast room service was flawless.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Spadina2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 21, 2012

Rooms are ok, service average and it has no atmosphere at all. Stay at Ritz, you will be much happier.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Jakkov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGrocks
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 15, 2012

Don't expect much... The hotel is very expensive, but isn't worth the price at all. First of all, service is far from 5star standars (epecially EASTERN 5star standards). The hotel is huge, and makes you feel tiny and miserable, with all this tasteless decorations all over.
Breakfast food was cold.

Stayed January 2012, traveled on business
Helpful?
14 Thank Tina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
106 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed February 14, 2012

Good rooms and service.....lacks atmosphere in the lobby and common areas but an excellent place for business in Moscow.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mronion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed February 11, 2012

If you ever wanted to feel like your on the set of a James Bond film, welcome to the Lotte Hotel Moscow. The experience starts once you walk through the front doors where the lobby is lavishly decorated with large marble columns and floors, and an impressive chandelier that catches your attention.

As you make your way to your room, you can't help but notice the open center which has leaves hanging off the railings and opens up to a huge skylight looking down at an atrium garden.

I stayed in a Superior Room. The front entrance and washroom have marble floors and the bedroom is nicely carpeted. A mirror at the front entrance running from floor to ceiling is always a nice touch. Slightly on the traditional side, the rooms are a decent size and comes with a king size bed, desk, sitting area, large flat screen, and a sizable walk-in closet. The washroom is large and comes equipped with both bathtub and open rainforest shower, as well as heated toilet seats and an electronic systems that controls a bidet. The shower and toilet are situated on both sides of the bathroom vanity and divided by glass doors. The complimentary slippers are like pillows for your feet.

The breakfast was good and diverse. Juices are freshly squeezed as expected and offers the standard European cold dishes as well as warm and cold classic breakfast items.

The fitness center goes above and beyond what a normal hotel offers. The weight room is enclosed in glass and has everything you can ask for in a regular gym, albeit a hotel. Equipment is top notch. The pool area is very nice - large pool, jacuzzi and a ceiling that changes colour and has little lights that resemble stars. The change room is sleek and has digital lockers. I haven't seen many change rooms that are as luxurious as this. Both the fitness room and pool are free to guests.

All in all, many will think that the Hotel is slightly over the top, but that is what truly makes staying at the Lotte an experience in and of itself. A reasonable value for a hotel such as this, centrally located, attentive staff and attention to detail makes this a worthwhile stay for those who expect high standards out of their hotel, and for others who want to feel pampered a little more than usual.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Breeze_n_Palm_Trees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 10, 2012

Nice and modern hotel, with a good service but with no caracter. Rooms are all quite similar, they only have different sizes and views but style, decor and colors don't change. The staff is very helpful and provide a good standard of service but they don't transmit any emotions. Even though I prefer more vibrant and personalised hotels, I had quite a good stay.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Moscow

Property: Lotte Hotel Moscow
Address: Novinskiy Blvd, 8/2, Moscow 121099, Russia
Phone Number:
Location: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 315 Hotels in Moscow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Moscow 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxurious Lotte Hotel Moscow located on Novinskiy Boulevard in the very heart of Moscow was opened in September 2010. The hotel offers 300 spacious standard rooms and suites, the largest Royal Suite in the city and two splendid restaurants - OVO progressive Italian cuisine restaurant, managed by Carlo Cracco - a Michelin holder and world-famous restauratuer and chef, and MEGUmi, a modern Japanese restaurant. Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines the ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. As a part of The Leading Hotels of the World, the largest luxury hotels & resorts collection, Lotte Hotel offers a wide range of top-level facilities joined with outstanding client-oriented service. ... more   less 
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