I have always got what I paid for or less, but it was not to be at the Assambleya Nikitsaya - where I got absolutely great customer service and more than what I paid for.
I arrived at the hotel in the night and was greeted by a very pleasant young lady at the counter who spoke very fluently in english. As I had 2 bags to take upstairs to my room, one of the front desk staff, without any hesitation, immediately grabbed my bag and took it up to my room. Even though I told him that I would be ok carrying 2 bags to the 3rd floor, he insisted on helping me.
Later on in the night, I came down to the reception desk to ask for information on the Kremlin and Red Square tours, Viktoria went out of her way to explain the sights and tours to me. I was pleasantly surprised to receive a phone call to my room 10 minutes later, where she had gone online and provided me with very useful additional information to make my walking tour of the area more fruitful.
Upon my departure, once again, my bag was taken out without hesitation to my taxi. This is unbelievable customer service, which is not found in hotels theses days.
I found my room be very clean and tidy. Even though small, and on the 3rd floor with a skylight, but without a window to look out, I found it quite cozy. The bed was very comfortable, and the TV did have BBC news in english. The bathroom had no bathtub, but I was satisfied with the shower. The amenities were of good quality, and even included a toothbrush and paste. Modern thermostats were installed, and heating/cooling was no problem. WiFi was free and had a very good speed.
My breakfast was included in the room rate, and as the breakfast area was rather small, and on the recommendation of Viktoria, I decided to have breakfast in my room by filling in the provided breakfast order and hanging it on by doorknob. Breakfast arrived right on time, with no mistakes on my (complicated) order.
All the hotel staff that helped me spoke very good english, which was very different to the other people I met in Moscow, which included the counter staff at the McDonalds who could not understand the word "milk" which I needed for my coffee. By the way, there are 3 McDonald restaurants within walking distance!
The hotel was within a few minutes walking distance to the Kremlin, Red Square, and many other sights.
Yes, this was an absolute jewel of a place, and great value for what I paid. I would definitely recommend it to others.
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- Also Known As:
- Assambleya Nikitskaya Hotel Moscow