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12 - 17 of 35 reviews
Reviewed 4 weeks ago

Got there at night, as planned and announced. Reception staff said their software doesn't let them check us in. They just wanted us to leave as they couldn't sort it apparently. I insisted, it took them 40 min to sort, not even an apology was received. And after that I could barely sleep as the room thermostat had a large lot LCD display that was very bright.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Culture237326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBuchA, General Manager at Hilton Garden Inn Bucharest Airport, responded to this reviewResponded 4 weeks ago

Dear Mr. Vlad Barbu,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. As part of the opening process, we are still encountering challenges with regards to our operating systems which sometimes generate delays. Our front office team is still adjusting on how to respond to different system errors and sometimes they have to call support center in order to solve these errors. Hence the delay in checking you in, kindly accept my apologies for that.
With regards to the display, kindly be informed that the brightness of the display can be adjusted manually, as per our guests wishes.
Once again thank you very much for your feedback which will definitely help us improve our services.
We hope to have the chance of welcoming you again at our hotel!

Sincerely,
Anca Cristea
General Manager
Hilton Garden Inn Bucharest Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We used this hotel as a “home base” on our trip through Romania. The price was cheap enough that we could keep the room and leave most of our luggage there while we visited other cities. Would definitely stay here again when we come back to Romania.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jjrolyat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBuchA, General Manager at Hilton Garden Inn Bucharest Airport, responded to this reviewResponded 4 weeks ago

Dear Jjrolyat,

Thank you very much for your kind review, we are delighted that you have enjoyed your stay with us.
We look forward to having the pleasure of welcoming you back at our hotel!
Sincerely,
Anca Cristea
General Manager
Hilton Garden Inn Bucharest Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed here for 1 night and enjoyed it. This place is new and modern, very clean, and the staff is very helpful and courteous. The location is excellent if you are flying in or out of OTP . The cost is reasonable if you are spending any other currency than RON. The bed was comfortable, the furniture in the room was modern and practical, the water pressure was excellent, and the air conditioning worked great. I would have given this hotel 5 stars, BUT one thing bothered me during my visit. Hotels in Romania don't believe in flat sheets. You get a fitted sheet on the mattress and a think duvet in the middle of summer. The temperature can reach 35C/95F in the summer, but you still get a thick duvet, so you either don't cover yourself, or turn the air way down to freeze the room, so you can cover yourself with the arctic duvet. I thought that this being an American brand of hotel, bed flat sheets would come standard, but I was wrong. The bathroom is of fair size for those folks who are not travel size, so that is a plus. Our room was quiet which was quite surprising being steps from the airport. The free shuttle to the airport is quite nice and the driver is very helpful and courteous. We will definitely stay again.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank JRIKANESSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBuchA, General Manager at Hilton Garden Inn Bucharest Airport, responded to this reviewResponded 4 weeks ago

Dear valued guest,

Thank you very much for your kind review, we are delighted that you have enjoyed your stay with us.
We look forward to having the pleasure of welcoming you back at our hotel!
Sincerely,
Anca Cristea
General Manager
Hilton Garden Inn Bucharest Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Loved everything about our stay at the newly-opened Hilton Garden Inn Bucharest Airport. The hotel opened in August and there are still finishing touches being done. You can walk to the hotel in about five minutes from the arrivals area of the Bucharest airport - just go out to the right and keep walking to the roundabout and continue right. There is also a free shuttle service available. Excellent Hilton Honors Diamond recognition. Several staff members deserve a shout out for making our stay even more memorable including Vikant, Andrei and Alex. Enjoyed our conversations and your assistance. We loved our dinner both nights at the restaurant as well as the selection of wine. Try the beef burger as well as the lamb burger or the dry aged ribeye. Our room was extremely comfortable and clean. We also loved the thick, big towels in the bath. Overall, you cannot beat the value we received. The service was like being in a five-star resort not a limited service airport hotel. Nothing but positives!

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBuchA, General Manager at Hilton Garden Inn Bucharest Airport, responded to this reviewResponded 4 weeks ago

Dear Linda,

Thank you very much for your kind review, we are delighted that you have enjoyed your stay with us.
We look forward to having the pleasure of welcoming you back at our hotel!
Sincerely,
Anca Cristea
General Manager
Hilton Garden Inn Bucharest Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2019 via mobile

Stayed one night here and its a very good hotel. Only been open a month. Check in staff were efficient and spoke very good English. My room was large and very comfortable. The air-con was quiet and is controlled with an LED screen (which can be quite bright when all the lights are off). Didn't eat in the restaurant but the food looked good. The guy behind the bar Bogdan was very friendly and efficient and again spoke excellent English. Would definitely recommend this to anybody flying out of Bucharest.

Date of stay: September 2019
Trip type: Traveled on business
Thank Graham N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIBuchA, General Manager at Hilton Garden Inn Bucharest Airport, responded to this reviewResponded 4 weeks ago

Dear Graham,

Thank you very much for your kind review, we are delighted that you have enjoyed your stay with us.
We look forward to having the pleasure of welcoming you back at our hotel!
Sincerely,
Anca Cristea
General Manager
Hilton Garden Inn Bucharest Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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