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“Great hotel in Cluj Napoca”
Review of Opera Plaza Hotel

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Opera Plaza Hotel
Ranked #8 of 55 Hotels in Cluj-Napoca
Tokyo, Japan
Level Contributor
3 reviews
“Great hotel in Cluj Napoca”
Reviewed March 18, 2012

I used this hotel twice for business, one week each time.

Positives:
Location: great location, can walk to almost anywhere
Great service: staff smiling and friendly (teaching me some Romanian too), with some really going the extra mile (a lady at the breakfast room)
Excellent breakfast buffet: lots of choice, a cook can make you your own personalized Omelette, relaxing atmosphere
Dinner: good choice, reasonable prices, very good, and the quantity doesn't disappoint
Room: big room size, big bathroom, nice bed, desk, TV OK with good channel choice. Complimentary water, both flat and sparkling. Complimentary tea.

Negatives:
Laundry service: I used it several times out of necessity and while it was generally OK, the laundry did somewhat smell like cigarette smoke. One time as well too much detergent was used, so that to this day my clothes still have the feint smell of that detergent. Another time I was given laundry back that was still slightly wet/humid! I realized that only the day after (the day my flight was on), and had to scramble to dry it on the bathroom radiator!
Default pillows: default pillows are voluminous and squishy (the type that you could bounce of the floor and play basketball with) and I dislike those intensely. Thankfully there are normal pillows in the cupboard

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cuivienor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 27, 2012
Dear Trip Advisor member and OPERA Plaza guest,

Thank you for taking the time for bringing your thoughts and suggestions to our attention. We are always pleased when we receive feedback from our Guests, as it gives us the opportunity to revise and improve our service standards. It is great to know that the hotel`s location was helpful to your needs and that you were satisfied by our service (room facilities and restaurant);
please accept our sincere apologies for the inconvenience caused during your stay by the laundry service and because of the pillows in your room; I am glad however that you have found the extra ones in the cupboard good to use them. Regarding the laundry service, I will communicate your comments immediately with the housekeeping team in order to make improvements in terms of how they are cleaning the clothing items of our guests.
As mentioned above, your opinion is very important to us and it enables us to continue with the Opera Plaza standards of service for all our Guests or make improvement if necessary.
Hoping that you will choose Opera Plaza again in the future, I wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Dutch first
  • English first
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English first
Bucharest, Romania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2012

Very good hotel,clean,friendly staff,the best choice one can make in Cluj Napoca

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diana_talpau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 27, 2012
Dear diana_talpau,
Your valuable comments and the high scores that you have awarded us on the TripAdvisor website are greatly appreciated. I also want to thank you for your positive comments on the room, the staff and the hotel. I am delighted to know that your stay was an enjoyable one here at the Opera Plaza Hotel.
On behalf of Opera Plaza, thank you and we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
811 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
Reviewed March 2, 2012

Centrally located downtown the city, this being the main plus. Otherwise, it is an average hotel which needs some upgrade. Rooms are big, wifi is strong but it is not giving the feeling of a five star hotel. Breakfast is ok but if you want fresh orange juice you have to ask. HBO is considered pay tv.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aburel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 4, 2012
Dear OPERA Plaza guest and TripAdvisor member,

Thank you for taking the time to share your comments regarding your stay with us. I am very happy that you have appreciated the rooms, the WI-FI connection and the location of the hotel in the city center. Nevertheless, I am sorry that we were not able to meet your expectations. For a possible future stay, I would like to inform you that we will begin a renovation process of rooms by the end of April, hoping this will bring freshness to our accommodation areas. The HBO is a paying channel as it comes in a separate package along with all the others ones that are to be charged extra fro our cable operator. The orange juice is prepared on request because we have considered that like this, it is indeed being served “fresh” to our guests, I will discuss this matter further with my colleagues and see what we could do to improve.

Once again, many thanks for your feedback, the opinion of all our guest is greatly appreciated, as it helps us to develop our level of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 3, 2012

My husband and I traveled several times and in many cities of Europe. We realize that the standard in Europe are different from North America. This hotel is not a what you would expect of a 5* to be like, but it is very nice just the same. We had booked a executive room. When we arrived, they told us, since it was our first visit to their hotel, they would upgrade us to a suite. We were very pleasantly surprised, the suite was huge with two full bathrooms entirely renovated all in marble, double sinks, bath robes etc. It had a big livingroom with a fruit basket and a pretty fresh flower arrangement. We were very impressed by the entire suite, it was great! The hotel lobby is nice but nothing special. A full breakfast buffet was included with a very friendly staff who insisted to make us chocolate crepes and bring us more
cappucinos. The hotel is very well situated walking distance from the main square and many restaurants and shops. Nice pool and sauna which is rare in Europe. I also had a massage
there, it was very good and very cheap. Everything in Cluf Napoca is very reasonable, your dollar goes a long way. A nice place to visit and people are very helpful and friendly. Most people speak french or english as well.

Room Tip: We initially took the executive room and they upgraded us to a beautiful suite.
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marise_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 4, 2012
Dear Guest Marise_12,

We would like to take the opportunity to thank you for your valuable comments and the maximum scores you have awarded us on the TripAdvisor website. It was a truly pleasure to serve you and I hope that the accommodation and service will be to your liking, as complete satisfaction is our goal at OPERA Plaza Hotel.

We would love to have the pleasure of having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 22, 2012

I spent just two nights here on business but can report that this is a very nice hotel. The rooms are spacious, very clean, comfortable and well equipped. Wifi worked well. Breakfast room was very pleasant and breakfast was good. Staff were all very helpful and friendly. Also the hotel is in a good central location. Overall, highly recommended.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buzios_PW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 4, 2012
Dear Guest,

We are delighted to know that overall your stay was enjoyable in the Opera Plaza Hotel and would like to thank you for your positive comments on the room, the staff and the hotel in general.

On behalf of our entire staff here at the Opera Plaza Hotel we would like to thank you for the high scores you have awarded us and we truly hope that you will return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 16, 2012

This is a a truly lovely 5* hotel. We were there for two nights at the end of December, as we wanted to spend New Year's Eve with friends in Cluj.
The rooms were very spacious, bed was big, bathroom sparkling clean, internet at reasonable speed and the bath robes very nice. The breakfast also had a good selection, I appreciated the grilled vegetables and the croissants.
The spa area was also very nice, the swimming pool temperature was perfect from early in the morning and not freezing as in other hotels.
The service was good, people are polite and helpful, bell boys were handy.
We did not get to try the restaurant, maybe next time.
All in all, an enjoyable stay in a 5* hotel.

Room Tip: We had a street view which had a view over the city.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eea_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 4, 2012
Dear TripAdvisor member Eea_traveler,

Thank you for your visit at the Opera Plaza Hotel and for the opportunity of having you as our guest. We are delighted to know that we have achieved our goal of offering you a pleasant stay by providing a service to your liking.

We look forward to welcome you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 9, 2012

I stayed here for just over two weeks in December. The hotel itself was very comfortable and the reception and bar staff were very friendly and helpful and always had time for a chat.

The rooms (and beds!) are pretty big and were kept very clean though I agree with a previous reviewer that it would not be a 5 star hotel in other European cities. There was not much of a view from the window from rooms 200 to 208, mine overlooked an apartment block and a pretty run down communal garden. I would also say the rooms could benefit from some modern touches, the tv was pretty ancient and the shower was not brilliant.

Breakfast was very good with a chef on hand to make fresh omelletes, crepes and poached eggs with a good selection of the usual breakfast buffet essentials. The restaurant itself was very large and felt kind of impersonal so I never ate dinner there. There are some good restaurants within a 10 minutes walk and I tried 4 of the top 5 on Trip Advisor and they were all good, Pescador was exceptional.

The fitness area was good with a nice pool and sauna. I also had a massage which was really good value but the massure was a bit moody as I was 10 minutes late!

Location wise it is very central with the main squares a 5 minute walk away, Cluj has an attractive city centre that could be made even more so if they could lay the electricty cables underground, you always felt a bit wary of the sheer number of cables strung above your head!

It has the potential of becoming a more popular city break location a few years down the line but it was a novelty to feel like you were visiting an undiscovered city.

Room Tip: Ask for a room at the front of the hotel.
See more room tips
  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stanleytic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Opera_Cluj, Front Office Manager at Opera Plaza Hotel, responded to this review, March 4, 2012
Dear Guest Stanleytic,

Thank you for choosing to stay with us at Opera Plaza, and also for taking the time and effort to write your great review. We greatly appreciate your honest feedback, as your opinion is very important to us and it enables us to continue with the Opera Plaza standards of service for all our Guests and make improvements where necessary.

Hopefully we will be able to welcome you back to the Opera Plaza in a near future where we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Opera Plaza Hotel

Property: Opera Plaza Hotel
Address: Strada general Mosoiu Traian 10 - 12, Cluj-Napoca 400132, Romania
Phone Number:
Location: Romania > Transylvania > Northwest Romania > Cluj County > Cluj-Napoca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cluj-Napoca
#4 Luxury Hotel in Cluj-Napoca
#7 Business Hotel in Cluj-Napoca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Opera Plaza Hotel 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Opera Plaza Hotel Cluj County/Cluj-Napoca, Romania

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