Let's start with the location. Their website tells us that the pension(this joint is hardly a hotel) is located 5 minutes away from the center of the city. 5 minutes by taxi, that is. A walk from Deja Vu Hotel to the Center would take you 40 minutes if you know the city and 20 minutes if you take a bus. The location is pretty secluded, and there is nothing to see in this area.
Secondly, my husband and I reserved a double room that was described as having a king size bed. The room looked totally different than the one in the photos on the website and the bed wasn't a king size bed, there were two little beds joined together with two separate covers.
Needless to say, this arrangement wasn't comfortable at all for us, we could barely have some sleep on our first night(we had reserved 4 nights), partly because there was a gap in the middle of the bed(where the two little beds were joined) and because we had to cover ourselves with 2 separate bed covers.
The next day we asked the receptionist to change our room with the one that was shown in the picture when we were tricked into making reservation by the fake presentation, but she was very cheeky and disrespectful when she told us that we had to pay more if we wanted that room and that the bed we had, was indeed king size, practically calling us stupid. We asked for the manager who didn't want to speak to us at first, but after waiting for her highness for a half an hour on a Sunday afternoon. She was very rude to us, my husband and I said "hello" and introduced ourselves, but she wouldn't acknowledge my presence, like I wasn't there, before even saying anything about our issue. We explained our problem with the room and asked her for the room that was shown in the picture, the one we paid for. The pension was empty by the way, we were the only guests staying there and now I know why.
Finally, after telling us it is our fault we picked that room and that she is doing us a favor and we should be more careful next time, like there would be a next time.The fault belonged to them because they falsely promote their "hotel". We threatened to call the Romanian consumer protection institution and one minute later, we got what we paid for in the first place.
The TV screens are tiny, the TV in our first room didn't work at all, the bathrooms are tiny, you have to wait for five minutes for the water to get warm, the little fridge wasn't working either. Also, the service is terrible and the food is stale.
I would not recommend this place to anyone.
- Official Description (provided by the hotel):
- Pension Deja Vu is situated in a quiet residential area of Cluj-Napoca, a 10-minute walk from historic central Cluj-Napoca. It offers air-conditioned rooms with free wired internet. The Deja Vu’s rooms feature cable TV, a minibar, and a bathroom with hairdryer. The guesthouse is decorated in the style of Art Nouveau, inspired by the architecture of Gaudi. It is decorated with 19th-century furniture and features a bar and a 24-hour front desk. The restaurant serves international cuisine as well as Hungarian and Romanian specialties and fine wines. Only 247 m from the bus station, the Deja Vu is also close to the Central Train Station. An airport shuttle is provided upon request (for an additional fee). Located in the peaceful quarter of Grigorescu, Pension Deja Vu is close to the Central Park and the Somes River. The Babes Sport Complex, featuring a swimming pool, tennis court and children's playground, is only a short walk away. All major attractions in Cluj-Napoca, including Unirii Square, Museum Square, and the Botanical Gardens, can be reached in a short walk. We speak your language! ... more less
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- Also Known As:
- Deja Vu Cluj County/Cluj-Napoca, Romania