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“Elegant, friendly and well priced”
5 of 5 bubbles Review of Grand Hotel Italia

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Grand Hotel Italia
Ranked #5 of 56 Hotels in Cluj-Napoca
Certificate of Excellence
Birkirkara, Malta
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Elegant, friendly and well priced”
Reviewed April 4, 2013

I've stayed here a few times on business and have never had reason to complain. The check in is always a pleasant transaction, the rooms are spacious and bright with decent air conditioning that makes little to no noise and the breakfast is fresh and varied.

All staff are courteous and willing, whether asking for a restaurant recommendation or telling the taxi driver my desired location.

I'm staying there again in a few weeks and go there again with high expectations.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blano001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    69
    70
    17
    5
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Zalau, Romania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2013

I liked the hotel even though it is a bit kitschy, there is a lot of relaxing white and light at the entrance. Staff all dressed up.The room space is just enough, the bed is huge, the bathroom is large comparing to other hotels and I liked its little wall tiles. The food was very good, the waiters were very young and not so experienced, but they did their best to thank us. The location is quiet, surrounded by grass field.

Room Tip: get room on the first floors, the elevator is quick and I don t recommend it after some drinks...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabriela1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biel, Switzerland
Level Contributor
215 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 15, 2013

I was trainer on a seminar with about 50 participants in this hotel. The infrastructure has a modern and professional standard. Staff is trained and willing to serve and prepare all details for a good seminar. Coffee buffet in the breaks is good and well presented. Service for lunch is friendly and quite quick. Sleeping rooms are big and have all you need for your stay. The quality of dinner was excellent. The athmosphare of the restaurant would be good if there would be enough guests. On a Sunday evening we were somehow lost as few guests in a huge room. But everything was ok - especially the friendly staff in restaurant and reception.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaBrue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
139 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 2, 2013

The hotel lobby is very inviting, very grand , palatial and so sparkling clean. Great room and wash room, very spacious , large bed, stylish decor and a pleasure to be in. I really had a lovely nights stay and would thoroughly recommend this luxury hotel

Room Tip: Ask for a room with a city view, it looks great at night
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ley123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pordenone, Italy
Level Contributor
172 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 23, 2013

Huge hotel with 5* amenities but fails in service and atmosphere.
Rooms are big with large bathrooms, including shower and whirlpool, however furniture style is really too much old style and the ambience overall looks fashion-less. Lobby, restaurants and other common areas are so huge and big that they should be crowded to give you a nice feeling of life. When I stayed there it was hardly empty (with more then 200 rooms), I had dinner in a restaurant with 300 seats and I had the only table occupied, food was standard, not really compatible with this rate, price too high.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merengue70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tirgu Mures, Romania
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed January 26, 2013

Our company held it's Christmas party at this hotel, and it was absolutely disappointing. First i'd like to point out that service was very nice, helpful and professional. So how come i'm disappointed? Well, the first thing is the interior of this hotel. It's so kitschy! It has nothing one could call "elegant solution". The indicators for wardrobe and toilet are some cheap stickers on the wall, food was extremely simplistic to the point that it left a really cheap impression (it also wasn't really good...definetly not 5star...more like a 2-3star), the hall (wich i guess is primarily for weddings) had square holes in the ceiling to fit projectors (?!?! who was the architect?). It's not that it was that bad, just that it was well below 5star standards. It would have been ok, if the hotel had a 3star rating...but 5 stars?! COMMON. At a 5star hotel signs on the walls should be elegant (wood carvings, small painting...anything but stickers!!!), food should be special/interesting or at least have some interesting layout on the plate to make it seem like the cook tried to impress or leave a lasting impression, and projectors mounted in the ceiling have more elegant mechanisms than just big holes through wich one can see utility wires wich should remain hidden. All in all, i was extremely disappointed, because being a 5 star hotel i thought it would be elegant and with attention to details, and mostly WITH GOOD FOOD!
I would definetly only recommend it if the prices were on a 3star level(it would be more suited)...but for now it is just a kitschy way overpriced decent place!
Oh, and it is in a quiet neighbourhood but far away from every place you would want to go in Cluj.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
8 Thank Leni F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed October 29, 2012

one of the best hotels in Cluj, little far from center but not to much, give the guest an high level of experience, really top of the top.
the view and the lobby are really something you can not see in others hotels

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Isaac K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Italia

Property: Grand Hotel Italia
Address: Strada Trifoiului 2, Cluj-Napoca 400479, Romania
Location: Romania > Transylvania > Northwest Romania > Cluj County > Cluj-Napoca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Cluj-Napoca
#5 Business Hotel in Cluj-Napoca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hotel Italia 5*
Number of rooms: 225
Official Description (provided by the hotel):
The Grand Hotel Italia is a prestigious window outside Italy and stands on a little hill from where it overlooks the town of Cluj-Napoca. The international airport is at 20 minutes drive, whilst the town centre is at 5 minutes. The hotel has a stunning view on the modern town on one side and on the beautiful green landscapes of Transylvania on the other. ... more   less 
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Also Known As:
Grand Hotel Italia Cluj County/Cluj-Napoca, Romania

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