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“Excellent location and good service”
5 of 5 bubbles Review of Grand Hotel Italia

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Grand Hotel Italia
Ranked #5 of 56 Hotels in Cluj-Napoca
Certificate of Excellence
Bucharest, Romania
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Excellent location and good service”
Reviewed October 29, 2012

one of the best hotels in Cluj, little far from center but not to much, give the guest an high level of experience, really top of the top.
the view and the lobby are really something you can not see in others hotels

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Isaac K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    69
    70
    17
    5
    4
See reviews for
12
24
2
106
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bucharest, Romania
Level Contributor
148 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed October 11, 2012

I've been here for a conference and i have something to say about this hotel! It is a new hotel a nice building with a big lobby but sincerely I think it doesn't have heart! Every thing is up to standard but it is little bit to cold for me. The service was good the waiters where accordingly dressed and had a good behaviour but it was all to stiff. I love a hotel with more heart and more implication! I recommend this hotel for someone who is on business but not for someone who is in vacation!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HoriaSzabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2012

I stay in Romania on Business quite often. I went to this hotel with medium expectations due to having stayed at many other hotels in Cluj previously, all claiming to be "5 star" but quite often not really "5 star" although very friendly.

This hotel however was outstanding, its modern, clean has great food and great service and they seem to have gone the extra mile with little things such as memory foam mattresses on beds and digital controls for the room etc. Makes a difference.

The only issue is that its a long way out of the center of Cluj... but i'd expect that of a hotel this grand.

Would definitely stay here again without a doubt.

Room Tip: Ask for a city view then you'll get a great balcony and a better view!
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrhonestanonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 24, 2012

i stayed in GHI for a weekend in July and overall i was pleasantly impressed with the quality of the services and the amenities. Very large rooms and great bathrooms, nice breakfast and a great service attitude! is far from the city but taxis are cheap.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LorelaiUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca, Romania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2012

Possibly the best hotel I've ever visited. The staff was so friendly and professional. The hotel is absolutely beautiful, and the service was far beyond my expectations. I needed a meeting room for a short meeting and they had a room, drinks, tables, and a flip chart ready in 30 minutes - and they seemed absolutely happy to help. Perfect destination for the business traveler.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bsterzenbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bibbiena
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 12, 2012

The hotel is too bare. The rooms have a beautiful bathroom (but hot water is an optional). The room itself is nice but not 5 star. The hotel has a helpful reception but all the rest seems to be totally missing. You feel alone in huge spaces but with nothing really correctly in place.
Cannot say that the stay was not good, but certainly not the 5 star confort you expect. Also the place is not totally finished yet and you can feel that things are missing.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mariellaBibbiena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca, Romania
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 14, 2012

Let me tell you how was our experience to this restaurant. First impression was ok, nice location, nice place and nice restaurant. After spending some time in the restaurant you beguine to see that something is not right, means that everything is with and you fill like in a hospital. We ware tem people and be beguine to order. From now on comes the issues. We order starter but was bring with a delay and the first plates war beginning to be cold. We order natural also some wine but the waiter was a disaster. He put wine to some of us and forgot the others. At the first bottle of wine we still have some wine and he take ‘it without asking if we want or not that wine. There were also some quality differences between all bottles of wine, so maybe they don’t keep them in the same conditions. The second plates ware ok but for the desert they done ‘it again wrong. They bring the wrong desert and the crème brulee was far from the truth. Like a conclusion, between one and five, the place was three, the food a three and a half and the services at two. I will suggest if you have time go to other places, there are places of five in Cluj.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank Bogdan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Italia

Property: Grand Hotel Italia
Address: Strada Trifoiului 2, Cluj-Napoca 400479, Romania
Location: Romania > Transylvania > Northwest Romania > Cluj County > Cluj-Napoca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Cluj-Napoca
#5 Business Hotel in Cluj-Napoca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hotel Italia 5*
Number of rooms: 225
Official Description (provided by the hotel):
The Grand Hotel Italia is a prestigious window outside Italy and stands on a little hill from where it overlooks the town of Cluj-Napoca. The international airport is at 20 minutes drive, whilst the town centre is at 5 minutes. The hotel has a stunning view on the modern town on one side and on the beautiful green landscapes of Transylvania on the other. ... more   less 
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Also Known As:
Grand Hotel Italia Cluj County/Cluj-Napoca, Romania

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