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“It could not be Novotel”

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Relais de l'Hermitage Saint-Gilles
Prague
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“It could not be Novotel”
Reviewed February 23, 2009

The worst Novotel/Mercury we have ever visited. The building and equipment is more like in youth hostel on Krym in 80s then 3* international. Staff is unpolite and not very friendly. Expression "speak French" when I tried to order some drink on the bar is dissarming. Is French language still something I can not avoid, probably not.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PetrPrague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hobart, Australia
Level Contributor
211 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 396 helpful votes
Reviewed September 20, 2006

Arrivals/Depature
We took a side trip from Mauritius to Reunion and got a great deal on airfares with Air Austral. The flight only takes 45 minutes. The hotel is about a 40 minute coastal drive to the hotel in St Gilles Les Bains. The hotel charges a flat transfer fee of 25 euro per person. It is cheaper to travel by bus but naturally takes more time and change of bus required at St Denis. The day of our arrival the coastal road was closed for works (now opened) and we had to take a wonderful mountain road with bus (changed 3 times). We soon had to learn on the yellow bus to make it stop you have to clap loud twice for the driver to stop. To travel from L'Hermitage area to St Gilles Les Bains is serviced by two different public bus routes that have two different roads - one coastal one inland. It is reasonable ticket price but we also walked into the town of St Gilles Les Bains, not too far, 2km, lovely walk and many hotels/residences line the road.

Room
Our room was on the top floor and looked down to the pool area. Had a balcony with chairs and tables, nice to sit out on and enjoy the area. The room was a reasonable size and lovely and clean.
No complaints at all with the room.

Hotel
There is a supermarket and bakery about 2 minutes from the hotel with an ATM, take a left on exiting the hotel. Hotel is situated on L'Hermitage Beach, the pool area has a gate that backs onto road. There are a few bars and restaurants dotted along the beach. We enjoyed a swim in the reef area of L'Hermitage Beach -at high tide and take care as the current is strong. Buffet breakfast is included for all guests and it is to an excellent standard. The nightly buffet was 25 euro per person and great quality. A poolside restauarnt offers meals for the lunch hour. But St Gilles Les Bains is not far away and the seaside restaurants and bars are with good views and food/wine. This hotel is well suited for those with reduced mobility as there are ramps to all areas. There is a Europcar desk, souvenir shop, and tour desk available. Excursions are organised from helicopter flights to volcano tours. There are sport activites available and it is a nice family hotel.

We had confirmed and paid for transfer from hotel to airport for 0500 pick up. No transfer arrived and after many attempts finally after a hour a car arrived after we remembered by luck the name of the staff member who booked it for us. If we didn't have such a great driver we would have missed our flight to Mauritius, it was the style from the movie Ronin. English is very limited at this hotel and we found few staff members who knew a few words.

We will definately return to Reunion but we would change property next time and have a hire car as it is easy to get around and the island is to see.

  • Liked — Location to L'Hermitage Beach
  • Disliked — Very little English is known/spoken
  • Tips/Secrets — Hire a car to arrive/depart from the hotel to explore the wonderful island.
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank WonderSuper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relais de l'Hermitage Saint-Gilles

Property: Relais de l'Hermitage Saint-Gilles
Address: 123 Boulevard Leconte Delisle, Saint-Gilles-Les-Bains 97434, Reunion Island (Formerly Novotel Saint-Gilles La Reunion)
Phone Number:
Location: Reunion Island > Arrondissement of Saint-Paul > Saint-Gilles-Les-Bains
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Saint-Gilles-Les-Bains
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Relais de l'Hermitage Saint-Gilles 3*
Number of rooms: 173
Official Description (provided by the hotel):
Located on the west coast at one of the most beautiful swimming spots on Reunion Island, just 2 km from the centre of town, the Relais de l'Hermitage Saint Gilles La Reunion features 173 airconditioned rooms, two swimming pools, a childrens pool, a jacuzzi, 2 tennis courts, 2 restaurants, a bar and two private car parks. Enjoying direct access to Hermitage Beach, the hotel is ideal for a family holiday fully enjoying the magic of Reunion Island. ... more   less 
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Also Known As:
Novotel Saint-Gilles La Reunion Hotel Saint-Gilles-Les-Bains
Novotel Saint-Gilles-Les-Bains
Saint-Gilles-Les-Bains Novotel
Relais De L'Hermitage Saint-Gilles Reunion Island/Saint-Gilles-Les-Bains

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