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LUX* Saint Gilles
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Reviews (2,859)
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Reviewed February 2, 2014

I was in Reunion for four days and can't think of a more idyllic location to have stayed. There is so much to see and explore that coming back to the hotel to flop in the huge pool or have a swim in the lagoon was a welcome treat. The LUX* staff went out of their way to help me with a laptop issue (I hadn't brought an international plug) and are to be complimented on their continued friendly and helpful manner. The three restaurants provided a great variety of choices (the food is influenced by French, Indian, African and Asian cuisine) so there'd bound to be something for you - and don't forget to try the local rum. The only negative for me is the intermittent wifi in the rooms, but it's perfect in the reception area.

  • Stayed: January 2014, traveled on business
    • Value
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Thank Margaux5543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this reviewResponded February 10, 2014

Dear Guest,
I would like to thank you very much for the time taken to share your experience after your stay at LUX* Ile de la Réunion.
It seems we have been able to meet your expectations, you cannot imagine how it's important for us as we aim for guest satisfaction, we like helping people to celebrate life !
Moreover, it is always a pleasure and a great motivation to receive compliments on our staff.
We are all looking forward to welcoming you back again to LUX* Ile de la Réunion.
Marie-Lucie Ajax
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

Stayed for one week for business. Was a really nice relaxing place to stay during my business trip.

Breakfast was amazing. So much choice!

Pool was big. Enjoyed swimming in the lagoon and watching the sun set in the evening.

Wifi wasn't great in my room (3) but the connection was great at reception.

Ate at the beach restaurant one night and found the food average, nothing amazing.

Staff were friendly, which is always nice! Even the cleaners were very nice and welcoming.

Would come again and would probably book their business centre for conferences there.

Stayed: January 2014, traveled on business
Thank AmykWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this reviewResponded February 10, 2014

Dear Guest,
Thank you very much for sharing your experience after your stay at LUX* Ile de la Réunion.
We were delighted to welcome you and we are happy to see that we've been able to meet your expectations.
Thank you for mentionning our staff, you cannot imagine how it's important for us as we aim for guest satisfaction.
It will be a great pleasure for us to organize your conferences in order to provide the best services and the perfect environment for work.
The whole team is looking forward to welcome you back again in a close future.
Sincerely Always,
Marie-Lucie Ajax
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

This hotel was our last stop on the island for our honeymoon last year ( may 2013). While a bit too posh for my taste, I can not fault it on anything. The hotel restaurants (3) offer a variety of options-from local creole cusine to buffet dinners-, the beach, right in front of the hotel itself, is an endless stretch of white sand perfect for snorkeling (came across a beautifull turtle while swimming on the first day of our stay), walks or just relaxing. The staff was helpfull and very friendly all the way through our stay. There are some very nice restaurants and bars within walking distance that are definitely worth a visit.
Overall a great vacation, la Reunion is a dream island, and the LUX hotel was the pefect way to end our honeymoon.

  • Stayed: May 2013, traveled as a couple
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1  Thank Frankie0079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this reviewResponded February 10, 2014

Dear Guest,
I would like to thank you very much for the time taken to share your experience after your stay at LUX* Ile de la Réunion.
We are glad to learn that we have been able to meet your expectations during your stay in May last year.
We will be delighted to welcome you back again soon to celebrate life together !
Best Regards,
Marie-Lucie Ajax
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

We visited the island of Reunion from 12 to 19 December 2013 and loved every moment of our stay. The hotel is in a wonderful place with the most amazing sunsets. The food and service were excellent and our room was very comfortable. It does help to be able to speak French but everyone was extremely helpful and friendly. The food was great at all three restaurants with a good wine list to select from. The island itself is amazing and one has to visit the volcano. Getting around without a rental car could be difficult. We loved our stay and will definitely be back.

  • Stayed: December 2013, traveled as a couple
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Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded January 7, 2014

Dear Guest,
I would like to thank you very much for the time taken to share your experience of LUX* Ile de la Réunion.
We are glad to read you had enjoy your stay with us.
Many of us are following English trainings so we all look forward to welcome you back in a close future in order to speak with you in your language.
I would like also to take the opportunity to whish you the best for the new year.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Looking for a place to get away from everything and really relax? That's the place! Great and friendly staff, excellent cuisine, beautiful setting. One of the best hotel in Reunion, no doubts! I will come back.

  • Stayed: January 2014, traveled as a couple
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    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank JFReunion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this reviewResponded February 10, 2014

Dear Guest,
I would like to thank you very much for the time taken to share your experience after your stay at LUX* Ile de la Réunion.
It seems we have been able to meet your expectations, you cannot imagine how it's important for us as we aim for guest satisfaction and helping people to celebrate life !
We all look forward to welcome you back in a close futur.
Best Regards,
Marie-Lucie Ajax
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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