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“Relaxing place to stay for business”
4 of 5 bubbles Review of LUX* Saint Gilles

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LUX* Saint Gilles
Certificate of Excellence
Lyon, France
Level Contributor
94 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Relaxing place to stay for business”
Reviewed February 1, 2014 via mobile

Stayed for one week for business. Was a really nice relaxing place to stay during my business trip.

Breakfast was amazing. So much choice!

Pool was big. Enjoyed swimming in the lagoon and watching the sun set in the evening.

Wifi wasn't great in my room (3) but the connection was great at reception.

Ate at the beach restaurant one night and found the food average, nothing amazing.

Staff were friendly, which is always nice! Even the cleaners were very nice and welcoming.

Would come again and would probably book their business centre for conferences there.

Stayed January 2014, traveled on business
Helpful?
Thank AmykWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this review, February 10, 2014
Dear Guest,
Thank you very much for sharing your experience after your stay at LUX* Ile de la Réunion.
We were delighted to welcome you and we are happy to see that we've been able to meet your expectations.
Thank you for mentionning our staff, you cannot imagine how it's important for us as we aim for guest satisfaction.
It will be a great pleasure for us to organize your conferences in order to provide the best services and the perfect environment for work.
The whole team is looking forward to welcome you back again in a close future.
Sincerely Always,
Marie-Lucie Ajax
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 29, 2014

This hotel was our last stop on the island for our honeymoon last year ( may 2013). While a bit too posh for my taste, I can not fault it on anything. The hotel restaurants (3) offer a variety of options-from local creole cusine to buffet dinners-, the beach, right in front of the hotel itself, is an endless stretch of white sand perfect for snorkeling (came across a beautifull turtle while swimming on the first day of our stay), walks or just relaxing. The staff was helpfull and very friendly all the way through our stay. There are some very nice restaurants and bars within walking distance that are definitely worth a visit.
Overall a great vacation, la Reunion is a dream island, and the LUX hotel was the pefect way to end our honeymoon.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frankie0079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this review, February 10, 2014
Dear Guest,
I would like to thank you very much for the time taken to share your experience after your stay at LUX* Ile de la Réunion.
We are glad to learn that we have been able to meet your expectations during your stay in May last year.
We will be delighted to welcome you back again soon to celebrate life together !
Best Regards,
Marie-Lucie Ajax
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George, South Africa
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 7, 2014

We visited the island of Reunion from 12 to 19 December 2013 and loved every moment of our stay. The hotel is in a wonderful place with the most amazing sunsets. The food and service were excellent and our room was very comfortable. It does help to be able to speak French but everyone was extremely helpful and friendly. The food was great at all three restaurants with a good wine list to select from. The island itself is amazing and one has to visit the volcano. Getting around without a rental car could be difficult. We loved our stay and will definitely be back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, January 7, 2014
Dear Guest,
I would like to thank you very much for the time taken to share your experience of LUX* Ile de la Réunion.
We are glad to read you had enjoy your stay with us.
Many of us are following English trainings so we all look forward to welcome you back in a close future in order to speak with you in your language.
I would like also to take the opportunity to whish you the best for the new year.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint-paul
Level Contributor
4 reviews
3 hotel reviews
Reviewed January 7, 2014

Looking for a place to get away from everything and really relax? That's the place! Great and friendly staff, excellent cuisine, beautiful setting. One of the best hotel in Reunion, no doubts! I will come back.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JFReunion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Resident Manager at LUX* Saint Gilles, responded to this review, February 10, 2014
Dear Guest,
I would like to thank you very much for the time taken to share your experience after your stay at LUX* Ile de la Réunion.
It seems we have been able to meet your expectations, you cannot imagine how it's important for us as we aim for guest satisfaction and helping people to celebrate life !
We all look forward to welcome you back in a close futur.
Best Regards,
Marie-Lucie Ajax
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 19, 2013

For my visit to Reunion Island after 38 years, I decided to stay at this hotel, since it is a known brand from Mauritius.
As soon as my booking was confirmed, the team from the Concierge contacted me to plan my visit. They were patient as I kept changing my plan. At the airport, we were picked up by the transport that the hotel arranged. On arrival, Cyril gave us a warm welcome, explaining all the facilities of the hotel. This was very helpful to make us feel at home. While we were being checked in, Christophe provided informations on the various places to visit with his own recommendations. Arthur from the restaurant services recommended us to have lunch at La Plage, the beach restaurant and dinner at the Orangine. At La Plage, the Carry's buffet is worth it. The Creole food was so delicious that we had the Carry's buffet for dinner again on the last night of our stay, during which there was a show by a group from Madagascar. The rum served with desert was delicious but be careful, it is strong. We also had diner at the Orangine. However, I was somewhat disappointed that there was no vegetarian dish on the menu. The wine list was interesting, particularly the special selection made by the hotel.
Alexandra and Margaux were very helpful to arrange the tour to La Fournaise Volcano with Philippe, a great guide, the helicopter tour over the island - A must - and a rental car to drive around the island. The hotel is well situated to visit the many places of interests like Cilaos, La Fournaise, and the South of the island to see the places where there were lava flows.
Through our stay, the staff provided a level of service that exceeded our expectations.
The room was comfortable with good amenities. We had a wonderful stay at the hotel, which made our holiday a memorable one and opened my eyes to the possibilities of this wonderful island where nature is still at work: Reunion. This hotel is a comfortable and friendly place to use as a base camp to explore the island.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maurice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, December 19, 2013
Dear Guest,
I would like to thank you very much for the time taken to share your experience after your stay at LUX* Ile de la Réunion.
We have been delighted to welcome you with your family.
It seems we have been able to meet your expectations, you cannot imagine how it's important for us as we aim for guest satisfaction, we like helping people to celebrate life !
Dear Guest, please don't wait 38 years to come back, we all look forward to welcome you back in a close futur.
Warm Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 8, 2013

This is the most wonderful hotel and truly exceeded all our expectations.
This was in part due to the excellent service by the dedicated staff; foremost amongst the staff is Arthur, who is the most charming, gracious host at the Orangine Restaurant, where we had a superb and memorable dinner. We owe him special thanks.
By chance we met Arthur again a few weeks later in South Africa whilst holidaying there, an incredible coincidence.
We have promised ourselves a return visit to the Lux Hotel some time soon, and have no hesitation recommending to the most discerning of guests.
Sincere thanks to all from Jacquie & Malcolm Knight.

Stayed October 2013, traveled with friends
Helpful?
Thank TripTipsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, December 15, 2013
Dear Jacquie & Malcolm,
Thank you so much for your feedback regarding our hotel and especially our team at L’Orangine.
It was a real pleasure to meet you & we look forward to welcoming you again in our premises.
I’ll always remember this unexpected meeting in South Africa. As you can imagine we had a wonderful time there!
I wish you a wonderful Christmas & a happy new year,
Kindest regards, Arthur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 30, 2013 via mobile

Lux is apparently the only 5 star hotel in Reunion, but is it really a 5 star hotel? I'm not so sure!

We decided to splurge a little to celebrate my birthday in Reunion and stay at a 5 star hotel.
When we arrived, the staff immediately knew who we were and just asked us to fill in a few forms. One of the staff then directed us to our room but unfortunately that's all she did. She did not tell us about the facilities at the hotel, and instead we had to ask about breakfast and dinner times, the locations of the restaurants, and whether bottled water was free - which it is.

We found out that breakfast starts at 06:00 and ends at 10:00, but the egg station only operates from around 7:00. Dinner is from 19:00 till 21:30. The food itself was mostly good, stay away from the pizza though. They prided themselves on making really good pizza, but we were disappointed, the base was hard and there was not much flavour. We did however, especially enjoy the dinner at Le Oringine (one of 3 restaurants at the hotel). The drinks were a bit pricey but 5 star hotels usually are. We also booked dinner at La Plage, but when we go there we were told that the restaurant was closed for a function... not very pleasant, especially as we had booked the week before and no apology from the staff.

Our room was a bit disappointing. Having stayed at 4 and 5 star hotels previously, we expected the same, if not better. The room was small (we had a supreme, which I think was the largest), with a really small bathroom. Otherwise the usual, minibar, coffee, air conditioner were accounted for. We did have some laughs over the creamer though. I take coffee with creamer, and after finishing the first sachet we were unable to get anyone to refill it. Two of the staff didn't understand what we said, the other said it was the responsibility of the morning cleaning staff.

Reunion in general is not very English friendly. Only a few folk speak English. The hotel take pride in the fact that they have English staff who wear a badge so you can recognize them, unfortunately for us we found that these staff also struggled to communicate (try asking for decaf coffee!).

The staff on the whole were friendly and tried to assist wherever possible, but sometimes making promises they couldn't keep. For example we were told that we should have wifi in all rooms, and when we mentioned that we didn't have access except in the lobby, the receptionist said it was a technical fault and they would fix it as soon as possible. Needless to say we never did get wifi in our room. It almost seemed that the ground staff were unaware of what actually was happening in the hotel.

The hotel has a gym, a business lounge (2 or 3 computers, and wifi access), massage facilities, tennis, outdoor table tennis, volleyball and various sea and pool activities. They advertised for outdoor movies at 21:00 and we sat on the outside chairs laid out for the movie, but the movie never played! The staff could not give us a reason. This was the same on the 3 nights the movies were scheduled for.

Overall, a mediocre experience, disappointing actually since we had high hopes for this "5 star" hotel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahendren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, December 1, 2013
Dear Guest,
I would like to thank you very much for the time taken to share with us your feedback following your stay in our property.
Please accept our sincere apoligies as it seems we haven't be able to meet your expectations.
Your review is really important for us that is why we shared it with the management in order to improve our service quality.
Dear Guest, I can understand a simple answer on this website won't change the picture of the hotel you have now but in case you plan to come back in Reunion Island please do not hesitate to contact me.
I will be delighted to organise your stay & to propose you the service you deserve.
Looking forward to welcome you back in a close future,
I remain at your service.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LUX* Saint Gilles

Property: LUX* Saint Gilles
Address: 28 Rue du Lagon | L'Ermitage (après le Leader Price), Saint-Gilles-Les-Bains 97434, Reunion Island (Formerly LUX Ile de La Reunion)
Location: Reunion Island > Arrondissement of Saint-Paul > Saint-Gilles-Les-Bains
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint-Gilles-Les-Bains
#1 Romantic Hotel in Saint-Gilles-Les-Bains
#1 Business Hotel in Saint-Gilles-Les-Bains
#1 On the Beach Hotel in Saint-Gilles-Les-Bains
Price Range (Based on Average Rates): $$
Hotel Class:5 star — LUX* Saint Gilles 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located on the western coast of this lush volcanic island, LUX* Saint Gilles (formerly LUX* Ile de La Reunion) faces a shimmering expanse of aqua-blue waters, fringed by a stretch of immaculate sands. Tucked away in acres of beautiful tropical gardens, Creole villas sit in the shade of coconut palms and filao trees, just steps from the coral-sheltered lagoon at L'Hermitage. ... more   less 
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Also Known As:
Lux Ile De La Reunion Hotel Saint-Gilles-Les-Bains
LUX* Saint Gilles Reunion Island/Saint-Gilles-Les-Bains

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