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“Best in Reunion - really?”
Review of LUX* Saint Gilles

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LUX* Saint Gilles
Certificate of Excellence
Basingstoke, United Kingdom
Level 6 Contributor
130 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Best in Reunion - really?”
Reviewed November 16, 2013

This was the second LUX hotel we stayed in as part of our holiday, and we expected the same if not higher standard as this was billed as the only 5 star hotel in Reunion. We were sadly disappointed.

Check in was strange, our bags were left at the drop off point and we were advised to walk down the short path to reception, where we stood around until a member of staff appeared, who asked if we had booked a room! It was tempting to say no!

We then sat and waited some time before a different member of staff asked if we would like a drink. After waiting again, we were advised our room was ready, we asked about booking the restaurants for dinner because we knew they had limited space, and were told that everything woudl be explained - but it wasn't. we were then taken straight to our room with no explanation of the facilties, layout or availabitiy. We asked again about the restuarants and we were told they would find out - which they did, although what we were told was incorrect as the Orangine was closed for the film festival.

Our deluxe room was what I'd call a standard. No bath robes, limited toiletries, broken bed side lamp, art work missing (lights where they should be but no pictures) and safe locked 'open'. We asked and did get bath robes, although no extra toiletires (moisturiser) the light was fixed and the safe reset. However, this is supposed to be 5 star hotel and you would like to think these things would have been checked before any guest arrived.

Location was on the beach front although the clubhouse (which we eventually found), for water sport equipment and beach towels was behind the bar, some way from the beach.

Food - as previous reviews have said was ok but nothing special.

Evening entertainment, although advertised was limited to two guys playing guitars during one of the evening meals. The bar, which was apparently the hub of the entertainement (hotel description) was usually empty with no entertainment.

Staff - this depended on who you got. They ranged from either being very friendly to totally ignoring you. One night we must have had the 'naughty table' as we were to one side, away from the other guests and had to wave (politely)to get service.

Check out was a vast improvement, we were given a shower room. But when we were picked up the only person to say 'au revoir' was the security guard.

If we visited Reunion again this woudln't be our first choice of hotel, which is a shame as our previous experience of the LUX brand (4 star) had been exceptional.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank bean10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, November 23, 2013
Dear Guest,
I would like to thank you very much for the time taken to post this review on TRIPADVISOR.
It seems we haven't be able to meet your expectations, please accept our sinceres apologies for the different inconveniences.
We aim for quality & guest satisfaction that is why I shared your review with my colleagues in order to improve our service.
If you are ready to give us a second chance, please do not hesitate to contact me, we will do our best to change the picture of the hotel you have.
I really hope we will have the luck to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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zurich
Level 6 Contributor
382 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed November 12, 2013

Very expensive for what it is. Beach location, but the beach is just unpleasant. Personal is usually very helpful and nice, some are just useless and not professional. Euro 15.- for a glas of prosecco .... Well well well. Room is ok, but not much more. Food can be ok to very poor.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
1 Thank itzibitzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, November 30, 2013
Dear Guest,
I would like to thank you very much for your review.
It seems we haven't be able to meet your expectations, please accept our apologies.
We aim for quality & guest satisfaction that is why your feedback is very important for us.
It will help us a lot in order to improve our service quality.
Please accept once again our sincere apologies.
We all look forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 6 Contributor
762 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
Reviewed October 29, 2013

I really liked the location, the atmosphere and the service. I have stayed here twice now and certainly would recommend a long weekend here, if you are livining in Reunion or Mauritius. The rooms are modern and clean and some have larger bathrooms, which are great. The food was good at both the buffet in the evening and the a la carte restaurant. Breakfast also provides great food. Did not use the gym but it looks well equipped.

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  • Stayed September 2013, traveled with family
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Helpful?
1 Thank TutinsPony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, October 31, 2013
Dear Guest,
I would like to thank you very much for the time taken to write your review after your stay at the Hotel LUX* Ile de la Réunion.
We all look forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

We spent a weekend at the Lux for my older brothers wedding. Firstly the room that I shared with my mother and other brother was clean with a nice view and had quick access to the enormous and magnificent pool. The service during the wedding was perfect with smily and approachable staff. The Lux made my brothers wedding an unforgettable experience. Thank you.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trystano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, October 25, 2013
Dear Guest,
I would like to thank you very much for your kind review following your stay at LUX* Ile de la Réunion.
We aim for life celebration so we're really proud to read your brother's wedding was great.
We all look forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telluride, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

Spent a week at the LUX Réunion. I was new to the island and not a French speaker, but the hotel staff were great assisting me with anything I needed. The hotel sits on a very nice coral beach with a lagoon, and has a huge, very clear and clean pool. Nice room. I appreciated the quiet and effective air conditioner as it got a little warm outside in the middle of the day. The food was exceptional, especially breakfast with crepes made to order. Overall, a really great stay!

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skytube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, October 25, 2013
Dear Guest,
I would like to thank you very much for the time taken to share your experience of LUX* Ile de la Réunion.
We are all looking forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 21, 2013

We picked the LUX* for our honeymoon in Reunion and we couldn’t have made a better choice. The hotel is set in a stunning area of the island with some of the best beaches (the hotel itself has a private one). The staff was incredibly friendly, helpful and attentive, but not too intrusive and they all spoke English to us, although we also tried to practice our rusty French at times. The room was extremely clean, very comfortable and up to the standard of a 5 star establishment. Service prompt and impeccable. The hotel has 3 restaurants, the best one being “La Plage”, more informal by the beach, but with a stunning menu of typical “carrys” cooked on a wood open fire and grilled fish. There we had our last, and best dinner of the holiday. The food in general was very good (the breakfast is an amazing spread) albeit a tad overpriced, especially at the bar by the pool. But the hotel is located in one of the most buzzing areas of the island so there are plenty of restaurants at 5 minutes-walk, so no risk of getting bored. The hotel has bike and car renting facility, a stunning pool (that we didn’t try, though, as the sea was so nice it seemed a shame not to take advantage), gym, library, tennis and volleyball grounds and much more. Internet connection is free both in the rooms and in all the communal areas. 2 nights a week the garden by the beach becomes an open-air cinema screen and other entertainments are organized regularly. We had an incredible almost perfect holiday, only one bad note: one night we were kept awake by a Wedding party that went on more loudly and way over the time agreed, however the Manager of the Reception handled the incident excellently by apologizing and giving us a more than fair compensation for the trouble. I think it is important to note that we stayed there in a low season period which we believed was the best choice as the hotel was not overcrowded the atmosphere was very quiet and relaxing and all the facilities of the hotel were easily accessible. We hope to go back to the beautiful Ile Bourbon one day, but one thing is sure, if we will, we will stay at the Lux*. Highly recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, October 22, 2013
Dear Guest,
I would like to thank you very much for the time taken to share your LUX* Ile de la Réunion experience.
I am glad to see we have been able to meet your experiences.
I sincerely hope we will have the luck to welcome you back in the future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic Beach
Level 6 Contributor
148 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 6, 2013 via mobile

This is the best place to stay on the Island. I visited a few other hotels during my stay and some of my friends visited me and we all agreed. It is located on the west side of the island, which apparently has the most sun. The grounds are beautiful, right on the ocean. In fact it is a lagoon that is protected by a reef, which is very safe to swim and snorkel. No current and no sharks. Great to watch sunsets. The breakfast buffet is one of the best I have ever seen and their bread station is the best I have ever tasted. Lot's of fresh fruit, salmon, cheese, fresh juices and smoothies, crepes, omelets, Chinese dumplings, soup, creole food and the list goes on and on.
All rooms have a view of the ocean. They are located in various buildings throughout the property. 6 rooms to a building, with the superior rooms on the ground floor and deluxe rooms on the first floor. Internet is included and works well in the rooms and on the property, even on the beach. The pool is nice and big and the juice bar offers free phone calls anywhere in the world provided you do not call your work place. Large water bottles are complementary.
Several restaurant options are available. The dinner buffet changes every night and the one I had was fantastic. For 45 euros not cheap, but very good. I also went to their beach restaurant, which was also very good. Again, not cheap but what can one expect from a 5 star hotel. There are however cheaper dining options available nearby. Several times a week, they have a secret bar on the property, with a combination lock and a riddle to find the code. If you find it and solve the riddle you can help yourself to the drinks, which are free for non-alcoholic and 2 euros for alcoholic drinks. There is also usually free lemonade around during the day as well. The staff is very nice and most speak English according to their name tags, however since I speak French, I have not tested it.
In summary, best hotel on the island, rooms were large, internet included, friendly staff and good food. What more do you want? I would go back there any time.

Stayed September 2013, traveled on business
Helpful?
Thank WorldTravelers2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, October 6, 2013
Dear Guest,
I would like to thank you very much for your great review about LUX* Ile de la Réunion.
We aim for quality & guest satisfaction so you cannot imagine how happy I was when I shared your feedback with the team.
We feel very happy as it seems we have been able to meet your expectations.
We all look forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LUX* Saint Gilles

Property: LUX* Saint Gilles
Address: 28 Rue du Lagon | L'Ermitage (après le Leader Price), Saint-Gilles-Les-Bains 97434, Reunion Island (Formerly LUX Ile de La Reunion)
Location: Reunion Island > Arrondissement of Saint-Paul > Saint-Gilles-Les-Bains
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Saint-Gilles-Les-Bains
#1 Family Hotel in Saint-Gilles-Les-Bains
#1 Romantic Hotel in Saint-Gilles-Les-Bains
#1 Business Hotel in Saint-Gilles-Les-Bains
Price Range (Based on Average Rates): $$
Hotel Class:5 star — LUX* Saint Gilles 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located on the western coast of this lush volcanic island, LUX* Saint Gilles (formerly LUX* Ile de La Reunion) faces a shimmering expanse of aqua-blue waters, fringed by a stretch of immaculate sands. Tucked away in acres of beautiful tropical gardens, Creole villas sit in the shade of coconut palms and filao trees, just steps from the coral-sheltered lagoon at L'Hermitage. ... more   less 
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Also Known As:
Lux Ile De La Reunion Hotel Saint-Gilles-Les-Bains
LUX* Saint Gilles Reunion Island/Saint-Gilles-Les-Bains

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