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“Perfection”
Review of LUX* Saint Gilles

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LUX* Saint Gilles
Certificate of Excellence
Reviewed June 14, 2013

We stayed in june 2013 as part of our honeymoon package. Friom trhe second we arrived until the second we left, everything was absolutely perfect and totally met our raised expectations. You feel totally at home and relaxed thanks to the attentive but not intrusive staff. Everything that was included in our half board package was explained in deep so we never felt awkward in any of the restaurants or facilities and anyone not happy with the choice on offer is being picky!! The staff always seemed to be doing something and were all very professional and genuinely nice and friendly and not at all pushy on optional extras etc. Yes they offer you the chance for extra activities and drinks etc but only once, and they are after all running a business and is their job. The buffet had an excellent choice at both breakfast and dinner. Anyone that can serve me hot chicken curry at 6 am gets my eternal thanks. The other on site restaurants were of exceptionnal quality and style.Everything was sparkly clean throughout. You feel safe and secure within the hotel grounds with gated security etc. Our room was excellent, clean, well stocked with gadgets and plenty big enough. Brilliant power shower and the best courtesy shower gel etc that i've ever had in a hotel. The beach is a real beach where you can swim safely and the pool area is very pretty and becoming to that " picture postcard " dream. The immediate locality is very safe and clean, there is a supermarket within walking distance to stock up on munchies, suntan cream and bottled water if you want to save a bit of money. An easy drive from the airport and then a good base point for investigating the island. The photos don't do this hotel justice , it is better in real life. You gets what you pays for and i would recommend this hotel to anyone, we also stayed at the palm hotel spa which was also exceptional but the Lux is definitely the better choice for a more relaxed and friendly experience and better choice as part of a " package " Our wedding went perfectly and thanks to the LUX our honeymoon started better than we could ever have imagined, thankyou Mr and Mrs Stubley

  • Stayed: June 2013, traveled as a couple
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1  Thank marc s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded June 19, 2013

Dear Guest,
I would like to thank you very much for the time taken to share on TRIPADVISOR your experience of LUX* Ile de la Réunion.
We are very pleased to see how you enjoyed your stay, it has been a real pleasure to welcome you.
We are always delighted to help our guest to celebrate love & we feel really privileged to welcome honeymooners.
We hope now to have the luck to welcome you back in a close future, maybe to celebrate your first anniversary.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 - 265 of 2,677 reviews

Reviewed June 3, 2013

We stay in family for 2 weeks, great atmosphere, food is very good, fantastic home made ice cream and cocktails are just amazing... Big swimming pool where you can swim if you wish, beach and lagoon for the sea water fan... ! Bravo and will be back again
Don't miss the concierge services and helicopter tours...

Room Tip: ask for suite 176 - great room nice fittings
See more room tips
  • Stayed: June 2013, traveled with family
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1  Thank EdgardGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded June 4, 2013

Dear Guest,
I would like to thank you very much for the time taken to share on TRIPADVISOR your experience at LUX* Ile de la Réunion.
We are delighted to see that we have been able to meet your expectations.
I am 100% agree with you, the helicopter tour is just amazing, a kind of MUST DO here.
Looking forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

We stayed here for here for 4 nights as part of our honeymoon in April. The room was adequate but we never did manage to find the light switch to the balcony and we found a cockroach in our room every day! Some of the staff in the hotel were rather curt and didn't always seems happy to help. In order to make the most of our time on the island we went early to breakfast every day, although there was a large choice, there were very few staff around and on a couple of days no one came to ask if we wanted tea or coffee so we left without. The food and drink at the bar/restaurants and buffet are very expensive and we therefore ate out in local restaurants. However, the honeymoon meal that was arranged for us at the Beach restaurant was fantastic and very romantic. We were lucky to have eaten there as we were not told that we needed to book the meal 24 hours in advance and also found out that the restaurant is closed some nights of the week, that only left us one night when we could eat. The beach next to the hotel was excellent and the beach house had plenty of equipment which you could borrow. We really enjoyed snorkelling and loved coming back in the evening and going for a swim in the sea. Although we had a great holiday, this hotel was not particularly memorable.

  • Stayed: April 2013, traveled as a couple
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Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded May 23, 2013

Dear Guest,
I would like to thank you very much for the time taken to write this review.
We feel sorry as it seems that we haven't be able to meet totaly your expectations.
We aim for quality & guest's satisfaction that is why your feedback is really important for us.
We shared it with the management in order to increase the quality of our service.
In case you plan to come back to Reunion Island in a close future, please do not hesitate to contact me, I will be delighted to help you to organise your stay and I will make sure that you will have a memorable stay.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

Pleasant hotel. Comfortable room, all necessary amenities were there.
The intern who welcomed us was a bit uninformed and thus did not provide us with all the details we needed...the reception staff took care of that afterward. Half-board does not include drinks like bottled water.
Alexandra at the concierge desk was very helpful on activities.
Excellent buffets, better than the restaurants! Nice access to the beach, snorkeling equipment available.
I would go back to this hotel.

Stayed: April 2013, traveled with family
1  Thank SquidJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded April 23, 2013

Dear Guest,
I would like to thank you very much for the time taken to share with TRIPADVISOR's users your experience of LUX* Ile de la Réunion.
We are delighted to see that we have been able to meet your expectations.
We hope to have the luck to welcome you back in a close future with your family for a memorable stay.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

Just wanted to post a recommendation and a thank you to the staff at the Lux Ile de La Reunion and especially the front office manager Cyril. When a misunderstanding occurred with my booking he was very communicative and prompt to deal with the problem. Very attentive to my needs and situation.
If this is any indication of the quality of service I can expect to find when I get there I am very much looking forward to my future stay in the hotel.

  • Stayed: April 2013, traveled with friends
    • Service
Thank cattipus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded April 13, 2013

Dear guest,
I would like to thank you very much for the time taken to write this review and to share your experience with tripadvisor's users.
Once again please do not hesitate to come back to me for further assistance.
Looking foward to welcome you.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

A typical 1980's colonial beach hotel like those found in Hawaii and Tahiti. This is an older hotel that has been given a little facelift to bring it current. We had a deluxe room that was quite spacious, had a nice balcony, a good side chair to sit in and a desk with chair. The bathroom had a high-sided bath tub which was difficult to get into and out of. The towels are luxurious and bath products fantastic!

The buffet breakfast was excellent with fresh crepes being served, fresh squeezed juices and warming trays filled with local cuisine.

The beach and juice bar at the beach were both wonderful.

We enjoyed lunch at the bar restaurant and weren't disappointed with the salads we ordered.

In comparison to the Palm Hotel, this location wins in our book. The staff, service, location and food are all outstanding.

  • Stayed: March 2013, traveled as a couple
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Thank heartstoyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded March 26, 2013

Dear Guest,
I would like to thank you very much for the time taken to write this comment about your stay at Lux* Ile de la Réunion.
As quality & guest satisfaction are priorities we always appreciate Tripadvisor reviews especially from regular user like you seem to be.
Looking forward to welcome you back in a close future, please do not hesitate to contact me to organize your return at Lux* Ile de la Réunion.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

We have stayed in the double room. Clean and nice room, very good location, wonderful sea (a few meters and you can see a lot of different fish), very good food and massage. A bottle of Sparkling wine was offerred instead of promised champagne, but we didn't care... Very good service and waiters.

  • Stayed: January 2013, traveled as a couple
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3  Thank poolby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this reviewResponded January 25, 2013

Dear Guest,
I would like to thank you very much for the time taken to fill in your feedback on TRIPADVISOR.
I am pleased to see you had enjoy your stay here at Lux* Ile de la Réunion. I am glad you had discover our wonderfull lagoon with amazing fishs.
Looking forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LUX* Saint Gilles

Address: 28 Rue du Lagon | L'Ermitage, Saint-Gilles-Les-Bains 97434, Reunion Island (Formerly LUX Ile de La Reunion)
Phone Number:
Location: Reunion Island > Arrondissement of Saint-Paul > Saint-Gilles-Les-Bains
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Saint-Gilles-Les-Bains
#1 Family Hotel in Saint-Gilles-Les-Bains
#1 Business Hotel in Saint-Gilles-Les-Bains
#1 Romantic Hotel in Saint-Gilles-Les-Bains
Price Range: $230 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — LUX* Saint Gilles 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located on the western coast of this lush volcanic island, LUX* Saint Gilles (formerly LUX* Ile de La Reunion) faces a shimmering expanse of aqua-blue waters, fringed by a stretch of immaculate sands. Tucked away in acres of beautiful tropical gardens, Creole villas sit in the shade of coconut palms and filao trees, just steps from the coral-sheltered lagoon at L'Hermitage. ... more   less 
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Also Known As:
Lux Ile De La Reunion Hotel Saint-Gilles-Les-Bains
LUX* Saint Gilles Reunion Island/Saint-Gilles-Les-Bains

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