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“Excellent hotel in Reunion” 5 of 5 bubbles
Review of LUX* Saint Gilles

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LUX* Saint Gilles
Certificate of Excellence
1 review
“Excellent hotel in Reunion”
5 of 5 bubbles Reviewed September 11, 2012

Excellent hotel with great location by the beautiful Lagoon. Staff is very nice and kind. All of them speak English very well. Rooms are very nice and spacious (only bathroom is a little bit too small). Food served in hotel is very good but everything is a bit expensive. For sure we are coming back soon :)

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laraizpirana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at LUX* Saint Gilles, responded to this review, September 16, 2012
Dear customer,
It is always nice to hear nice comments on our property.
These comments are pushing us up to get even better and to improve all our services to the great benefits our guests.
Hopefully we will welcome you soon again,
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Danish first
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English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

We have recently returned from a too-short stay at LUX. Everything about the resort was first class, from our spotless and well equipped room to the pool, restaurants, gardens and beach. The staff are friendly, efficient and helpful, the food is great and varied, and we wished our stay could have been longer. We will definitely return.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rhelma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at LUX* Saint Gilles, responded to this review, September 16, 2012
Dear Rhelma,
It was a great pleasure to read your comment about the LUX* Ile de la Réunion.
In 5 lines, you are summarizing our core values.
We are looking forward to welcome you back very soon,
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biarritz, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 6, 2012

My husband and I have just returned from a truly unforgettable stay at LUX. From the very moment we arrived, our relaxation was guaranteed and a perfect holiday assured. From the attentive service, the stunning Creole architecture, the breathtaking location and the delicious food - no wish was left unfulfilled. We shall no doubt remember the beautiful sunsets, the palm-fringed beach and the turquoise water of the lagoon for a long time to come. And topping this off was the delicious South Africa champagne, which we enjoyed in our flower-filled suite. Simply beautiful. Utterly perfect. We will return...

Room Tip: Suite 150 is heavenly!
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at LUX* Saint Gilles, responded to this review, September 9, 2012
Dear heather,
It is a real pleasure to read your feed back on our property, which will certainly help other customers to chose the right property at La Réunion.
We look forward to welcome you back in the near futur, best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint-Arnoult-en-Yvelines, Centre, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 20, 2012

Five days of relaxation and winding down. Excellent service, Good Food (if a bit expensive if outside the packages offered). Recommend you look at a full board deal when booking.
The hotel is well situated on the island and is sheltered from the trade winds that were blowing strongly in August when we were there. The Beach is on a coral lagoon, and snorkelling was great - the coral was in surprisingly good condition, given everything we hear about the effects of global warming & pollution.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CSN_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, August 21, 2012
Dear Traveler,
I would like to thank you very much for the time taken to share on TRIPADVISOR your comments about your stay at the Lux* Ile de la Réunion.
We all look forward to welcome you back in a close future.
Best Regards,
Cyril de Loze de Plaisance
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 bubbles Reviewed August 13, 2012

Going back to Reunion is always fantastic if you like to move around. But when it's time for a nice and peaceful rest, Lux hotel is always a magic place... The site is truly amazing, the kindness of people working there is first class.
You really feel it could just be 'home away from home'.
Go try it yourself to find out what I mean... But there again, it was my experience...
Enjoy!

Room Tip: Corner suites are truly magic
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  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sbtrochon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, August 15, 2012
Dear Traveler,
First of all I would like to thank you very much for the time taken to share your feedback on TRIPADVISOR.
We are all honored to see that Lux* Ile de la Réunion has become your second home, or as you mentioned a “home away from home”.
Looking forward to welcome you back in a close future,
Warm Regards,
Cyril de Loze de Plaisance
Chef de Réception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rennes, France
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 5, 2012

We chose this hotel because we wanted to have a stress-free and relaxing 2 weeks holiday and for our 6yr old to take advantage of the various childrens' activities that they claimed to have.
Instead we were greeted by grumpy staff who looked like they'd been punished, a room with no bath towels or basic toiletries like soap, shampoo etc that one would find even in a 3 star facility. When we asked for towels we were told that they could give us only 2 towels in spite of the fact that we were three.
It was very different from the other 5 star hotels and resorts we've stayed in all over the world. In the 2 weeks that we were there they never changed the towels in the bathroom unless we made several calls to the reception throughout the day asking to have our towels changed. It would then take 2 days for the cleaning lady to bring fresh towels to our room with a very angry look on her face and the first thing she would say to me would be "are you sure I did not put towels in your room". One can only imagine how something like this can just ruin the entire holiday.
Their restaurants had equally grumpy staff and the service was very slow. 30 minutes plus to bring the menu, 40 minutes plus to get someone to take your order and you can imagine the rest. The food was below my expectations for the price they charge. If you are looking for authentic creaole food or a nice island grill look elsewhere.
On a positive note we enjoyed snorkelling. The variety of fish that one could see in the shallow waters was amazing. The Island is beautiful with lots of activities and sites that are worth visiting.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Alice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyrild572, Responsable réception at LUX* Saint Gilles, responded to this review, August 8, 2012
Dear Traveler,
First of all, I would like to thank you very much for you feedback on TRIPADVISOR.COM and to present you sincere apologies, it’s seems that we haven’t be able to meet your expectations.
As we have been able to identify you, we took the initiative to send you a mail in order to respect TRIPADVISOR Policy.
I believe the inconveniences you met are mainly because of misunderstanding with our staff.
Since you feedback, I can guarantee you that my colleagues are receiving necessary trainings in order to improve their skills.
I am glad that your conclusion is : The Island is beautiful with lots of activities and sites that are worth visiting, it’s meaning that you might be able to come back in the Island so if you are ready to give us a second chance please do not hesitate to contact me & I will make sure that your stay will be amazing.
Best Regards,
Cyril de Loze de Plaisance
Chef de Réception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 29, 2012

We did the Trailfinders trip to Reunion after staying at Heritage Awali on Mauritius. The hotel can no way be compared to the Heritage. It was nice, but it was no way 5*, except for the prices! The rooms were ok but small, and bits were broken (shower leaked, no extractor fan), and the food was just ok, nothing to shout about. The hotel is next to the beach, but there is a fence between the two with a gap to go through, and the beach itself was lots of broken coral. The staff were friendly enough, but we had very slow service in the restaurant, where we waited 40 minutes for our plates to be cleared, which was again not 5* treatment. Prices were expensive, and the whole hotel felt under staffed. Don’t let this put you off, as the island itself was amazing! The helicopter trip and the tour of the south were both great, and worth the visit and the money, but just don’t have high expectations of a luxury hotel resort, as we didn’t find it the case – it was just ok! We might be slightly bias after being spoilt in Mauritius where nothing was too much trouble for anyone and there was always a friendly smile.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank himynameispaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at LUX* Saint Gilles, responded to this review, September 9, 2012
Dear customer,
We acknowledge your comment on TripAdvisor and thank you for it.
Indeed, the service at the Ile de La Réunion, is not up to standard, compare to the mauricians hotels. However, as you mentioned it, La Réunion has so much to offer outside of the hotels, the island still waits to be discovered. As their protected beaches are, this is the reason why the corals are not allowed to be removed.
Your comments were well noted and the needful will be done in order to correct it.
Thanking you once again for your valuable feed-back, we are looking to welcome you back,
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LUX* Saint Gilles

Property: LUX* Saint Gilles
Address: 28 Rue du Lagon | L'Ermitage (après le Leader Price), Saint-Gilles-Les-Bains 97434, Reunion Island (Formerly LUX Ile de La Reunion)
Location: Reunion Island > Arrondissement of Saint-Paul > Saint-Gilles-Les-Bains
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint-Gilles-Les-Bains
#1 On the Beach Hotel in Saint-Gilles-Les-Bains
#1 Family Hotel in Saint-Gilles-Les-Bains
#1 Romantic Hotel in Saint-Gilles-Les-Bains
Price Range (Based on Average Rates): $$
Hotel Class:5 star — LUX* Saint Gilles 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located on the western coast of this lush volcanic island, LUX* Saint Gilles (formerly LUX* Ile de La Reunion) faces a shimmering expanse of aqua-blue waters, fringed by a stretch of immaculate sands. Tucked away in acres of beautiful tropical gardens, Creole villas sit in the shade of coconut palms and filao trees, just steps from the coral-sheltered lagoon at L'Hermitage. ... more   less 
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Also Known As:
Lux Ile De La Reunion Hotel Saint-Gilles-Les-Bains
LUX* Saint Gilles Reunion Island/Saint-Gilles-Les-Bains

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