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“Home away from home...” 5 of 5 bubbles
Review of Amigo Terrace Hotel

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Amigo Terrace Hotel
Ranked #10 of 31 Hotels in Iloilo City
Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Home away from home...”
5 of 5 bubbles Reviewed January 30, 2014

After Northern Iloilo was hit by Yolanda typhoon, our accommodation plan changed from 5 days to 20 days stay at Amigo Terrace Hotel. It was money well spent. Excellent staff service from concierge, housekeeping up to the management level. All were friendly, respectful and professional.
I am aware that ATH has undergone renovation process and some refurbishing are still work in progress. Feedback below was discussed with management already.
- Wifi connection is currently in the lounge only but future room connectivity would be ideal for convenience as this is now the fastest way of communication. My family and I were grateful for the provision of a router in our room for the duration of our stay.
- ATH provides exceptional security service, from ensuring our safety during travels up to the movements of my children which I was kept informed by the concierge.
- occupational health and safety concern - the bathroom floor can become very slippery during shower. A rougher floor surface would reduce any risk of slip incident and liability to the hotel.
- room service is great but there's room for improvement on its breakfast, lunch and dinner menu. Suggestions for more local cuisine such as sotanghon guisado, pancit molo, seafood etc.
- laundry service is contracted outside of the hotel with turn over at 2 days minimum.This too could be a part of the hotel service for client's convenience.
- a gym can be added as well...
It was our second time staying at ATH as a family and although I have put suggestions on other improvements, overall we were impressed with the quiet atmosphere, exceptional service and respectful familiarity of the staff which made my family feel at home. This in itself is priceless when one or the whole family is living in a suitcase for a long period of time.
Centrally located to the shops and services outside and within the Amigo Mall. Foreign exchange service is a few steps outside of the hotel along with a 24 hours convenience store.
Furthermore, housekeeping is completed by 2 staff at any given time so there was no need for us to put away any valuables when we leave the hotel
Amigo is highly recommended to anyone visiting Iloilo. We were certainly grateful to have a place we could call home while visiting family and friends there.

Room Tip: Fifth floor middle room facing Delgado Street. The room is spacious for our needs and it is quiet at...
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  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Eva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
2 reviews
4 of 5 bubbles Reviewed January 23, 2014

Me and my partner are really fond of traveling; it's either for pleasure or business trip. This time we reserved a room from Agoda.Com for our Business trip in Ilo-ilo last Jan.22-24,2014. It has been so difficult to book a hotel for that certain date because of the Dinagyang Festival in the said City. It's our first time to stay in Amigo Terrace Hotel since the Hotel that we usually booked is already full. We are amazed with the photos that We had seen in there website Gallery, well it's pretty nice in actual though. The hotel is situated within the heart of the busy streets in Ilo-ilo, it's so convenient for us especially we went there for a Business purpose. The hotel is nice, specially their Hotel Exterior Style. We are just disappointed with the booking that we had. We arrived past 9pm in the hotel since we travel for almost 6hours from Boracay. We reserved for a Deluxe Room for 2pax for 2nights. Upon checking-in, the Front Desk Staff told us that they doesn't have available deluxe room for that night, as a compensation for that she said that she will just upgrade our first night to their Junior Suite but for the 2nd Night we have to move to another Room. We doesn't argue with her since we are really tired from a long trip, but we are not definitely happy with that kind of set up since we paid for a 2 nights straight stay and just because they haven't checked their room availability before accepting booking from Agoda we have to suffer. It was really inconvenient for us coz we have to packed our things again for the next day because we are going to move to another room.
We are also working in a Hospitality Industry, and as a F.O. Agent also I fully understand that certain scenario. But the fact is, they must ensure the guest satisfaction and convenience.
Just a few suggestions :
1. The Hotel must have a Blinds in there BathRoom, especially in the Junior Suite. It's pretty awkward to take a bath there since the only shield from the glass window is a plain white thin curtain.
2. Must have a shower curtain as well to avoid water from leaking out.
3. Must re-grout their tiles in the BathRoom.
4. Housekeeping must request their maintenance to repaint the mirror boarder in the bathroom to become much more pleasing to the eye.

Over all Review:
1. Front Desk Staff are efficient, they always greet us with a smile & they are very professional.
2. Housekeeping did the great Job, they clean the room very well.
3. Hotel's location was pretty perfect for people who visit for Business trip.
Above all this, we thank you for accommodating us.

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Blue0316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davao City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed November 15, 2013

stayed with a friend last September for a short stay. the room is big enough for our needs, the hallways were spacious, however, wifi could not reach the room. the hotel has been renovated, but the staff needed a lot of improvement on their service and dealings.
Also, availed of massage service, however, one should take caution since their therapists are NOT hotel staff and could not be trusted. the therapist demanded payment greater than what was originally, and we found the next day that we had lost some cash when we were already at the airport.
overall, our stay could have been okay if not for the "lost" cash.

  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Jake C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Metro Manila, Philippines
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed October 27, 2013

We stayed at Amigo for 2 nights. Our room was comfortable, clean and the staff were always attentive to our needs. Location was convenient near to shopping mall & accessible to public transport to get around the city. Overall we were very happy & pleased with our choice.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed October 26, 2013

I am satisfied with the services that offered by your staff. Aside from they are so accomodating they are good looking also. The amenities are cool like it! By next year we were going to spend again our field trip in this hotel. I am very much satisfied! Thank you so much!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fernandoalexm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Milton, United Kingdom
Level Contributor
253 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed October 23, 2013

Highlights:
Reasonably modern decor, decent room size.
Lowlights:
Stunningly loud aircon that had to be switched off to sleep, resulting in a stuffy and hot room; street noise in the room, over-priced, mistakes by reception staff and a long check out process whereby they have to find someone to check the room (by which they mean minibar) before you leave. Unfortunately, they don't seem too clear on where these particular folks hide or how best to reach them other than shouting increasingly loud into a walkie talkie. (Not entirely convinced that's quite the technique they were designed for).
Not sure why fitness centre or spa are listed for rating as I couldn't find either.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank splashcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

Nothing flashy but a decent hotel with all the basics - great location, internet, comfortable beds and hot water (hard to find in Iloilo!) The service at the front desk and from staff throughout the hotel was excellent. There was an issue with noise from a nearby nightclub so I called the front desk and they immediately apologised and offered to move us to a new room. Great place to stay if you want to hit the city for shopping or for going out at night.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank xxxfoodloverxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amigo Terrace Hotel

Property: Amigo Terrace Hotel
Address: Corner Iznart-Delgado Sts., Iloilo City, Iloilo Province 5000, Philippines
Phone Number:
Location: Philippines > Visayas > Panay Island > Iloilo Province > Iloilo City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 31 Hotels in Iloilo City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Amigo Terrace Hotel 3*
Number of rooms: 91
Official Description (provided by the hotel):
Amigo Terrace Hotel is a boutique hotel development of Amigo Resorts and Residences, the property subsidiary of La Filipina Uy Gongco Group of Companies. The hotel was established in November 1984 by the group Chairman, Dr. Alfonso Uy Gongco, whose vision was to provide a venue for leisure and comfort to Illongos and visiting tourists. Amigo Terrace Hotel is a place to relax with family, friends and business associates within a private and secure enclave. First class facilities, exceptional service, superb dining & shopping. Superior management create a perfect venue for business and leisure ... more   less 
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Also Known As:
Amigo Terrace Hotel And Mall
Amigo Terrace Hotel Mall

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