My wife and I stayed at the Sarabia Manor Hotel for one night on business. The check in was fine, we upgraded to a deluxe room, and the bell staff are very helpful A few tips will go a long way in getting immediate assistance. Airport pickup costs us 700 pesos, I think, which is about $16. I think a taxi is about 500 pesos or about $12.
Actually, the hotel was a big disappointment. The interior halls of the hotel are dimly lite, the carpet loose and badly stained in numbers of places. The interior of our room was similar with loose (baggy) old carpet with stains. The only amenities in the room were a small fridge and small cable TV. No hot water heater for coffee, no wall safe, no iron etc. The beds are old and the pillows are some kind of foam., although the sheets looked clean. The furniture in the room is old as well, but the room was a large size and we had a nice view overlooking the pool area. Housekeeping was very prompt when called which was nice.
The bathroom is in need of repair, we could not turn off the hot water faucet and it kept running a little constantly, and the fixture was also loose. The towels are old and turning kind of a pale gray color from the white. But, a towel is a towel. Washcloth was provided which is unusual. No accessories, shampoo, etc in the bathroom.
WIFI is available in the room for about $4 a day, you have to get a card at the desk, WIFI is available in the lobby and restaurant area for free.
The hotel has a large campus with many restaurants and meeting rooms and a very large nice pool area.
We had a breakfast buffet included with the room which was very average but adequate, although the service in the restaurant is not good. Service needs a lot of improvement. But those of us who are in the Philippines a lot are aware that customer service is not a priority in the country and it usually needs improving most places.
I would stay at the hotel again but my expectations would be much lower on the next trip. The hotel is in need of a complete rehab to be acceptable to me. If you are looking for a comfortable, well maintained, clean hotel, this is not it. But, if you just want a place to stay overnight, it's ok.
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- Also Known As:
- Sarabia Manor Iloilo City