Let me start with the good, of which, to be fair, there were many.
First, location. The hotel is near the wharf. In fact, if you are looking for a jump off point for Guimaras, which is what my friends and I were after, this is definitely the place to be. I cannot judge the distance to malls since we didn't go to any, but I distinctly remember a Robinsons mall not quite far away.
Second, the rooms. I saw both the room I stayed in, a double, and the room my friends stayed in, which was a triple. Both were spacious, especially the triple room. The rooms were nice and clean. The toilets were clean as well.
Now on to the bad. Any good that the hotel might have had was definitely outweighed by the bad, hence, the negative rating.
Another member of our group could not fly out with us the night before and so had to arrive early morning the next day. They did not let her into the extra room that we had booked for her. It wasn't until later that morning when one of our group woke up that she was able to get into the room. This, despite the fact that our friend left very specific instructions to the front desk staff about this matter.
Second, when they complained the next day, instead of apologizing (even a fake one would have sufficed at this point), the front desk person was very belligerent, rude and obnoxious about the matter. She was very dismissive and had no sense at all of propriety or of good customer service.
This was strike three for us already since the extra room that we actually had was not a necessity. My friend could have stayed in one of the rooms that we had previously booked except that they refused to cancel our booking despite the booking having been made through the phone and the cancellation being asked for the week prior to our arrival.
All in all, this hotel's staff need training in customer service. For that reason, despite the good things about this hotel, my verdict would definitely be a pass on this one. If you have any other choice, which there are others in Iloilo, pass on this one and go for a hotel that knows how to deal with customers decently.
- Official Description (provided by the hotel):
- One of Iloilo City's newer downtown hotel offers 60 modern rooms with complimentary wifi internet access and flat screen cable TV with more than 70 channels for guests' entertainment. Higher end rooms include a minibar, coffee and tea making facility and in-room safety box. Some rooms have excellent views of the Strait of Guimaras and Guimaras Island. Circle Inn - Iloilo City Center also offers an outdoor swimming pool with jacuzzi and children play area, a coffee shop and function room and the Wave Lounge and KTV Bar. Secure basement parking is also available for hotel guests. ... more less
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