Had stayed in this hotel, not knowing what to expect.., just to please my daughters as waterpark seemed attractive.
Stayed in a chalet room, small room for chalet perception of space!
4 Issues with this hotel..
Shower screen fell off rollers and broke and shattered whilst my daughter was in the shower.
Extremely dangerous & lucky minimal injury to my daughters feet.
Edges of fiberglass waterslide sharp & cut my daughters hands whilst grabbing side.
According to lifeguard on duty it has happened on several occassions before.
Walkway around pool ares very slippery without visible warning signs.
As the rooms are located in close proximity to the bar/pub/niteclub extremely noisy till around 2am.
Had addressed all of the above concerns & complaints to the Manager on Duty & they assured me that they shall look into it.... and conduct further safety checks..
I assured them "prevention is always better than cure"
No Manager of Hotel was available, despite my repeated requests...
I was not looking for compensation, discounts, just some one responsible to hear my valid concerns about the serious breaches & lack of safety operating within the hotel premises.
Hopefully some of these important safety concerns have been rectified & future guests can have a more comfortable stay than us at this establishment.
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