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“Unsatisfied..”
Review of Westown Hotel

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Westown Hotel
Ranked #23 of 31 Hotels in Iloilo City
Gold Coast Australia
Level 6 Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Unsatisfied..”
Reviewed July 31, 2009

Had stayed in this hotel, not knowing what to expect.., just to please my daughters as waterpark seemed attractive.
Stayed in a chalet room, small room for chalet perception of space!
4 Issues with this hotel..
Shower screen fell off rollers and broke and shattered whilst my daughter was in the shower.
Extremely dangerous & lucky minimal injury to my daughters feet.
Edges of fiberglass waterslide sharp & cut my daughters hands whilst grabbing side.
According to lifeguard on duty it has happened on several occassions before.
Walkway around pool ares very slippery without visible warning signs.
As the rooms are located in close proximity to the bar/pub/niteclub extremely noisy till around 2am.
Had addressed all of the above concerns & complaints to the Manager on Duty & they assured me that they shall look into it.... and conduct further safety checks..
I assured them "prevention is always better than cure"
No Manager of Hotel was available, despite my repeated requests...
I was not looking for compensation, discounts, just some one responsible to hear my valid concerns about the serious breaches & lack of safety operating within the hotel premises.

Hopefully some of these important safety concerns have been rectified & future guests can have a more comfortable stay than us at this establishment.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AussieScott70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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  • German first
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  • Any
English first
Paranaque, Philippines
Level 5 Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 19, 2009

Stayed in this hotel overnight with 2 more colleagues in a family room. We checked in around lunchtime and was out most of the day. We went back to the hotel dinnertime and asked for the key to our room and to our surprise, the front desk lady said she gave it to our guy friend. Surprised and shocked, we informed her that we didn't have a guy sharing the room with us and argued that they should not have just given our key to anyone without validating who is currently checked into that room.

After a few minutes, a guy approached the front desk and true enough, was returning our key. This guy whom we don't know at all, was a local and because we were already upset, asked him of his business in our room. Apparently, he was checked in our room the day before and has moved to another room also in the same hotel He claims that he left his shorts in ours thus the reason why he had to go back and check.

Obviously, there is a major security and front desk operating procedure flaw in this place. In the first place, if there is any personal effect left in any hotel room, what the hotel needs to do is safekeep it and keep it for a certain period of time until it is claimed by its previous guest. Allowing a previous guest access the same room when it was already occupied is absolutely unacceptable!

We demanded that this guy not leave the premises until we check our stuff and room and also asked for the manager as we were all making a scene already at the lobby. A lady from the HR group came out and directed us to their office but still no manager. After further probing, we again asked for the manager and was given a lame excuse that he was attending to something. Frustrated at how we are being treated, we again demanded that he see us and were then directed to his room. Now the manager, after hearing us out gave another lame excuse that the front desk lady is just a month old. He even mentioned that he will talk to the lady and that our rooms will be for the account of the hotel because of the inconvenience it has caused us. I personally requested that we be transferred to another room but since there was no other family room available, we just decided to stay where we are.

Good thing nothing from our luggage was lost.

That same night, they sent us a fruit platter which we did not accept since we still had dinner plans.

Upon check out, guess what, we were charged the room. Talk about management credibility.

Helpful?
9 Thank Maiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Westown Hotel

Property: Westown Hotel
Address: Glicerio T. Pison Benigno Aquino Drive | Mandurriao, Iloilo City, Iloilo Province 5000, Philippines
Location: Philippines > Visayas > Panay Island > Iloilo Province > Iloilo City
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #23 of 31 Hotels in Iloilo City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westown Hotel 3*
Number of rooms: 25
Reservation Options:
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