In the first room, the TV cable was malfunctioning and the phone and the safety deposit box didn't work. They promptly offered to move us to another room. So far so good, clean bathroom and comfortable bed and pillows. In the middle of the night, we heard a dripping noise and there was a pool of water on the floor! It was the condensation coming from the A/C. We waited til after 6AM to inform the front desk. Housekeeping came, couldn't do anything, had to wait for engineering to come in at 10AM. We left to do what travelers do, and when we got back around 4PM, the A/C problem had NOT been addressed. After we spoke with the manager, engineering finally came and couldn't fix the A/C. Again, they offered to move us to another room.
3 nights in 3 different rooms. For a hotel that's just over a year old, the maintenance sucks.
Management and staff tried to be helpful, however, the inconvenience caused by moving 3X and the aggravation that comes with it made for an unpleasant stay.
The 3 big pluses are: proximity to Robinsons Mall. Being far enough from the city noise. Accessibility with jeepneys & taxis in front of Robinsons.
The shuttle bus from the airport charged 150PHP/person. Yes, you do share the van with other travelers, but it's better than being taken for a ride by a dishonest taxi driver.
- Official Description (provided by the hotel):
- Located beside the newly constructed Robinsons Place Bacolod City Walk, this 108-room Go Hotels Bacolod is just a 30 to 45 minutes drive to the Silay International Airport and other nearby attractions. Opening July 25, 2012. ... more less
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