I love almost everything in this hotel except Customer Service. CS sucks BIG TIME. I'm a traveller as part of my job and most hotels give something extra for regular guest but this one ZERO...NADAH...You are treated like you are just among their walk-in guests.

So disappointed..after staying here in and out almost every week for the past month they will give you NOTHING.No discounts, No room upgrade, No Breakfast, NOTHING.

THIS HOTEL IS NOT SUITABLE FOR REGULARS ONLY WALK-IN.

P.S. Additional note..staff becomes more RUDE if you push them for a better treatment for regular guests.

From afar, it may look intimidating and expensive but it was not. It had a big lobby with big comfortable seats with free wifi, too. It had a wide staircase to the second floor which I loved--old wood flooring. The front desk attendant was accommodating and efficient in checking me in, the promo rate was a plus, too.

The room was a big surprise because it was as luxurious as the new large luxurious hotels in Cebu City--very spacious, comfy beds, clean sheets, with beautiful comfy chairs for sitting. The bathroom was as big & luxurious as the room.

It was quiet almost all the time that I even overslept thinking it was still early morning when it was already near noon time.

But as one reviewer said, the water in the toilet bowl looked dirty (it must have been due to the old plumbing) and the water pressure for the shower was just inadeqaute.

Outstanding value and amenities. However the laziest staff i have encountered anywhere in the world. the desk don't know or care what's happening in the hotel so they give incorrect information. the bar is totally run to entertain the staff that work there they don't encourage business the coffee lounge staff don't clean up and don't want to serve you if you stay longer than 15 minutes. No personnel value their job despite the local poverty The owner must be losing a lot of money yet people like me booked out early due to the lack of management and rude attitude of the staff 80% of the time they are on their cell phone AVOID THIS ONE