I checked into a corner suite and was impressed. The living room had a lounge, a dining table, and a small kitchen/bar counter . The bedroom had a four poster bed.
Beautiful appointments. Until I went into the bathroom for a shower, and there were no towels, except for the foot rug. Called housekeeping and after a rather long wait, called the front desk to remind. Then a girl came with one towel saying "Sir, here is your extra towel". Heavens ! I did ask for the customary 2 bath towels and the face and hand towels that were never there, not one "extra towel". And this was a beautiful suite?
Then I ordered dinuguan with puto and halo halo. The room service waiter came with just the halo halo, and my dinuguan and puto was to follow. Who would have a cold, sugary dessert before the meal? I started to complain, and the Hotel Manager was apologetic. I then also called Room Service who now gave me the option to change the puto into some bread. Why didn't they tell me as I ordered? Or if discovered lately, why did I have to call to find out? I changed my order instead, and had a noodle dish. Time to have the halohalo which the room service waiter kept in my fridge. Surprise ! It didn't come with a spoon nor teaspoon. Like I have to use my hands? I washed the spoon I used fro my noodles. Then I found out I couldn't crush it because there was no milk. I called Room Service again, who AGAIN apologized that they forgot to have the milk served with my halo halo.They seem to forget everything! Talk about customer service.
Exasperated, I did not touch the halo halo. I couldn't eat it. Even if they belatedly send the milk, my appetite for it was completely gone. It stayed at the sink until I checked out. Fully paid, but unconsumed.
I will never stay in this hotel again. What use is a beautiful room if service was non-existent?
- Official Description (provided by the hotel):
- Hotel and restaurant. ... more less
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- Also Known As:
- Planta Centro Bacolod Hotel And Residences
- Planta Centro Hotel Bacolod