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Plantation Bay Resort And Spa
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Reviews (1,954)
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740 - 745 of 1,954 reviews
Reviewed August 29, 2014

We stayed at Plantation Bay for 3 days. We wanted to stay for one whole week but they fully-booked on some of the dates we wanted due to the Ironman race.

We enjoyed our stay. They made everything easy, from booking to check-in and check-out.

I booked online and immediately received an email from their reservations officer. I informed them that we are coming in early and requested for an early shuttle service. The shuttle service was already waiting for us upon arrival.

Check-in was easy. They tried to get us in for early check-in but the room was not ready yet. They gave us vouchers for free welcome drinks and offered the use of the facilities, but we opted to go to the city, via the free shuttle service (with wifi).
The room is very spacious and beautiful.I love the bath tub). I also love that they have a balcony for every room.

Tour packages and food are reasonably-priced.

We booked a whale shark interaction on our 2nd day. It was just for 8,000 for 2 persons. (I would say that was very cheap because we did it again when my sister joined us and it cost about the same but without the comfort that Plantation Bay's package provided us.)

We ate at Fiji, Kilimanjaro, and Palermo and enjoyed every meal we had. Prices are comparable to restaurants in metro manila. Plus most of the staff were very nice and courteous ( except for one time at Fiji when the staff insisted that there was nothing wrong with their mojito. We ordered a another one but asked for modifications and it definitely tasted better).

I had some concerns and asked to speak to the manager. Khei, the duty manager at that time, was so accommodating, polite, prompt and helpful. She even remembered me and asked about my stay during check-out. Love her!

I would definitely stay again next year, and bring my family with me. I am sure they will be just impressed as I am.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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    • Service
1  Thank Yhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded September 3, 2014

Dear Yhappy,

We have shared your review to our staff and everyone, especially Kei, is delighted to learn that you found just about every aspect of your Plantation Bay Experience a pleasure - from the rooms, to the food, to the service.

We do our best to come up with enjoyable (and mostly free or reasonably-priced) activities and facilities for our guests and we're glad that you appreciated them and took the time to really explore the resort.

Thanks again for the kind sentiments, especially for specifically mentioning that you found our Whale Shark Adventure Package good value for money.


Sincerely,
Nenette G. Castillon
General Manager

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Reviewed August 24, 2014

Great family place where children and adults can enjoy life in beautiful surroundings and lots of swimming. Here you are isolated in your own peaceful world and can completely relax.
We were a little skeptical before arrival, since the place is 17-18 years old. But this was a groundless concern, since the place is well maintained and with clear signs of a high standard and effective maintenance management.
Good rooms and bathrooms.
The food was good, although not in the very top end. Price level relatively high.
Good breakfast buffet that changes theme each day (eg. French, Chinese, Filipino).
Great staff. Top trained and very committed.

We stayed in Quantum House and Nile Hall. The last night of Quantum House was unfortunately some noisy neighbors. The Nile Hall (lower room far west) we had unfortunately a noisy aircon. We forgot to mention it at check out why it is mentioned here.

We had a family day where our family visited us. This was a great day for family truly enjoyed themselves. Lunch buffet was very satisfying.

Of negative.
The large waterfall with its slides was under maintenance and had apparently been it for a relatively long period of time.
One morning it failed filling the breakfast buffet. Half were at one time empty. It was our impression that the failure was related to the usual leader had a day off.

  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank JensBDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded August 26, 2014

Dear JensBDK,

We are delighted to learn that, coming all the way from Denmark, you consider Plantation Bay a well-maintained family-friendly resort with great leisure facilities and topnotch service.

We appreciate your very specific observations and will take appropriate measures to address them. In fact, our Giant Water-Slides are now available for our guests to enjoy.

And thank you for bringing your whole clan to us! Happy extended families like yours are among our most satisfied guests.


Sincerely,
Nenette G. Castillon
General Manager

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Reviewed August 21, 2014

This hotel is just amazing! Even tho I miss the opportunity to walk outside the hotel. (It was mostly the local filipinos living here and the city of Cebu was a 25-30 minute drive.

Stayed here the last three days of our holiday and we absolutely loved it!
The "fake" beaches around the pools were really nice and they had both saltwater and freshwater swimmingpools.

It was a little bit expensive, but you wouldn't really expect anything else. It was close to the prices here in Norway.

All in all 5/5!

Room Tip: The ones closest to the reception has their terrace out to the pool which is nice if you like to take a swim in the morning without having to walk out of your room and around the block :)
  • Stayed: September 2013, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank haughom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded August 26, 2014

Dear haughom,

Thanks for the 5/5 rating!

We are happy to note that you and your family absolutely loved your 3-day stay at Plantation Bay and that everyone had an enjoyable time using our facilities, particularly the pools and lagoons.

Thanks again for the kind sentiments.


Sincerely,
Nenette G. Castillon
General Manager

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Reviewed August 19, 2014

I visited plantation bay in 2010. I must say one of the best vacation spot in Cebu.
From the moment we step out of the airport a representative of the resort was there to greet us.
We where then taken to the private Vehicle and took us to the resort. Oh boy, when they said NO Tipping! they are absolutely right. I tried to give tip to the driver and he decline, he said with a smile the tip is included on your stay and we wish that you enjoy your vacation. We were address by our last name at all times. We where escorted to the suite and my jaw dropped.
the view was amazing. as soon as we open our patio door, there it is the beautiful pool salted water. Just step right in. Everyone was wonderful, we have wifi , golf carts are available, 2 or 3 pools ( cant remember) but we were by the lava pool. restaurant are all over the place. The receptionist recommended the shoot to kill restaurant by the river. That was quite an experience. Everything else was excellent!

  • Stayed: September 2013, traveled as a couple
    • Sleep Quality
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    • Service
1  Thank phephot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded August 26, 2014

Dear phephot,

Thank you for mentioning that you found the views from your room breathtaking and for highlighting our No-Tipping Policy in your review.

We're happy that while here, you took the time to explore our 2.3 hectares of saltwater lagoons and 4 freshwater pools of varying designs with numerous features such as slides, fountains, misters, caves, whirlpools, and waterfalls.

We hope to welcome you back to Plantation Bay soon.


Sincerely,
Nenette G. Castillon
General Manager

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Reviewed August 12, 2014

Our 3 day stay was not enough. Amenities are plenty.we stayed in 1 of the enclaves oùr room was large n clean with the big pool just in front of the rooms at the middle of enclave.Golf carts services are available 24/7 with just a call. The spa just nearby is really a place to relax, the garden is relaxing as the spa service.another enclve just near i really enjoyed the segway,archery,wall climbing, and most of all indoor target shooting with pistol and rifle whuaw!! Great!. Then we went water kayaking, kalesa ride, and biking around the very nice resort. Plenty of trees greens all around as if you're in a clean jungle village.what we missed was the watwr sports like para sailing,jet ski,banana boat and the island hopping with snorkeling for fish watching as there was big waves rendering the services unsafe. So we went to the city at the very nice ayala mall went shopping for half day n went to hear mass at sto. Nino church.about the buffetbreakfast- you wont get bored coz everyday it's different and delucious that you really will consume. Dinner(buffet) is also themed nightly with show-so you really have no reason to get bored. If u dont want buffet they have 3 themed restaurants for exclusive lunch or diner and a main restauran(kilimanjari cafe) 24/7 with really good food. surrounded by the large lagoon pool.I really recommend this place as one really good and secured place to enjoy your vacation. The food, the place and most of all the friendly and smiling staff whose quick and very accomodating to all your requests.they never accept tips what can you say about that?? Service with a smile without pretence- just sincere good service!!!

  • Stayed: July 2014
    • Value
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1  Thank volviven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this reviewResponded August 15, 2014

Dear volviven,

Thank you for commending our friendly service, and for taking the time to share how you felt your three-day stay was not enough to appreciate all the features of our resort.

We're happy that you like our spa's ambience and that while here, you got to explore Cebu City.

And a big Thank You! for lauding our breakfast and dinner buffet with different culinary themes every day of the week.


Sincerely,
Nenette G. Castillon
General Manager

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