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“Amazing Resort”

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Plantation Bay Resort And Spa
Ranked #3 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Brisbane, Australia
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Amazing Resort”
Reviewed February 24, 2014

When I was looking at this resort's website, it didn't look very flash, picked up from the airport by hotel staff and the journey to the resort did not seem to be in a very good area. Narrow roads, some flooded and traffic from the nearby school didn't give a good impression, all this changed once we arrived at the resort. We were met by a fresh breeze and a view of the lagoon, check in was precise and painless and ushered to our room in a buggy.

I need to mention this is a no tipping hotel, after staying in many hotels in Philippines it was a hard habit to kick, especially when the staff have great initiative at making your stay a pleasant one. There was a complimentary basket of local snack foods and large bottles of water. Shortly after arriving at the room there was a door knock, a staff member had brought extra towels, slippers and bottles of water for the one extra person staying in our room. The room is for 2 pax and any additional persons in the room is an extra charge.

The room was very spacious, two queen sized beds were in the pool side room we booked. The bathroom had a shower and a separate sitting bathtub which is very relaxing, more than the normal bath tub.

There are 3 restaurants at this resort, the main one is open 24hrs and is in the middle of the lagoon. The servings are large and was of great quality, there was nothing average or plain on the menu.

I did not get to explore the resort in full but from memory there were plenty of activities to be enjoyed such as; Tennis Court, Gun Range, Bicycling, Kayaking, Stand Up Paddle Board, Jet Ski, Karaoke, Arcade, In pool playgrounds and a diving area. That was only what I saw, but I'm sure theres much more to see and do.

There are endless things to see and do around Mactan but metered taxi's are sometimes rare and come by chance, the hotel offers their own taxi service which comes at a reasonable charge. Our driver was professional and friendly, we ventured from Mactan shrine to SM City Cebu and other hotspots along the way. Our driver would drop us off and wait outside for us to go to the next place.

This is a great resort, there are countless pools, a lagoon and a small private beach. Although it has many rooms and caters to alot of people, theres never a place that's too crowded, a very relaxing atmosphere.

The only downside to this resort is its location. It take approximately an hour, depending on traffic from SM, but you would stay at this resort to relax and enjoy, not to just use it for sleeping. I have already organised to stay here again, it was an awesome relaxing stay.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 26, 2014
Dear Michael C,

We especially appreciate sincere critiques and praise from well-traveled guests like you. We're delighted to learn that you liked your room and appreciated our food and various leisure activities and facilities.

At Plantation Bay, we give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip. This is something that sets us apart from other hotels, and we're happy that you highlighted this in your review.

Thank you for taking the trouble to write your observations. This is the kind of TripAdvisor review which really helps readers understand what our resort is all about, and thus allow them to make an informed decision.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,713 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
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English first
Jeddah, Saudi Arabia
1 review
Reviewed February 23, 2014

My wife and I stayed in a water's edge room from 7th to 20th February. An absolutely awesome experience. The staff were great and continuously went the extra mile. The facility, food, Spa, excursions, activities were all magnificent. The theme dinners were fantastic. We were treated to a special St Valentines evening which incuded a Gondola ride, horse carriage and dinner in a private gazebo. I recommend Plantaion bay to anyone wanting to have a truly relaxing holiday.

Room Tip: The water's edge room was great.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 25, 2014
Dear Arthur M,

Thank you for the glowing review of your two-week stay at Plantation Bay. Reviews like yours are highly appreciated and inspire us to do even better at upholding our standards.

Thank you too for recommending our Water’s Edge rooms. They are in fact our most sought-after rooms and perfect for couples like you. And a big Thank you! for the high praise on our staff, spa, and food, and for specifically mentioning that you had a memorable Valentine's Day celebration with us.

We look forward to seeing you again soon.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 23, 2014

A piece of heaven on earth. The place is a very beautiful piece of creation, not to mention its too-good-to-be-true friendly attendants. :) Family, couple, and children friendly.

Pros:
Big lagoons
Beach
Comfy Bed
Nice room
Friendly staff
Serene
Clean
Romantic
Food is yummy, but a bit limited, but yeah...depends on visitor's taste.
(Sana magkaron ng Filipino food and Lechon.♥)
Spa--MUST TRY!

Cons:
Breakfast not included in the room rate
Activities... bit expensive
Limited options for shuttle service schedule

Overall, I would definitely love to be back. Thank you for making my Plantation Bay experience something I would remember, for always! :)

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelprincess0nine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 25, 2014
Dear travelprincess0nine,

We're pleased to know that you and your friends liked our ambience and that you found Plantation Bay ideal for families, couples, and children.

Please note that Filipino food is available in Kilimanjaro Kafe and that most of our activities are free. Next time you come back, try our Kare-Kare, Pochero, and Sinigang na Sugpo, and check out our wall climbing and archery facilities at Savannah Park and billiards, foosball, and air-hockey at the Gameroom. And join our numerous organized activities like yoga, kayak and swimming races, and boxing for fitness, too!


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nummela, Finland
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 21, 2014

Pros: Nice pool area, tidy and clean, canoes for free, many restaurants to choose from, room service and cleaning worked just ecxellent, absolutely great staff. Especially Kilimanjaro Kafe one lady; Anna. Her smile made my day every single morning she hosted us.
Cons: No beer sold inside the resort!! Hello!!! Teen groups who have their day-trips (yelling, screaming, shouting, running). Sometimes I thought I am in the circus. But in couple of days they were gone and tranquility came back.
Overall worth while staying, we enjoyed with our 6 year old girl.

Room Tip: Pool access was great. Pleasant to go direct to your "own" 3 square meter beach. No room h...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ari K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 24, 2014
Dear AK-70,

When a guest stays 12 days with us and submits a positive review like yours, we really appreciate it! Clearly, you had the time and the energy to explore Plantation Bay thoroughly, and discover for yourself what makes it one of the world's most distinctive resorts.

We have passed on to everyone your kind comments about our resort and service, and our staff, especially Anna, are delighted to hear your encouraging feedback.

We apologize for the behavior of some of our guests, and have counseled our staff about handling such incidents. By the way, beer is available in all 4 restaurants, at the swim-up and lobby bars, and even at the Gameroom.

Thanks again for the kind sentiments. We look forward to your next visit.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2014

This is the second time i stay in plantation bay. That's because i was fascinated during my first stay (2 nights). I stayed 6 nights this time.
Plantation Bay is one of the best hotels in its kind around Philippines, and why not around the globe. Great food, great entertainment and above all, friendly staff performing outstanding service.

I recommend it.

Room Tip: Just ask the front desk attendants. They will help you...........with smile.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bakary d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 16, 2014
Dear bakary d,

It is nice to know that you enjoyed your initial stay so much that you came back to stay for 6 more nights!

Thank you for complimenting our food and service, and for rating Plantation Bay one of the best hotels in the Philippines.

We look forward to seeing you again in the near future.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charles Town, West Virginia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 12, 2014 via mobile

First time staying at the Plantation Bay Resort. Arrived at 2pm check in was at 3 pm.. Waited for the room to be ready.. We were going to stay 2 nights but because they would not honor a corporate rate we decided to stay one night. The total night stay for a pool side room was $231. Upon check in we were excited to swim in the huge man made lagoon and big water slides that the resort was famous for.. To our disappointment these were closed. They didn't tell us until after we checked in and were ready for fun.. The resort was very expensive for just using a 3 ft. pool.. The breakfast buffet was 950 per person which was really high for a mediocre buffet.. Nothing special to it and you have no other options on the resort for breakfast.. We complained to the manager upon check out about the lack of usable amenities and charging full price for the room.. They were sorry but like I told her that sorry doesn't compensate for the disappointment. They took off some drinks on the bill but still charged us full price for the room. The manager said that she couldn't adjust the room rate.. I told her that the check in person should have been upfront about the major attractions being closed and we would have went somewhere else.. This was deceiving and bad business.. Other than the resort being very pricey for what it is, it's just okay.. Probably would have been better if the amenities were all operational...

Stayed February 2014, traveled with family
Helpful?
8 Thank Novicecamper11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 14, 2014
Dear TripAdvisor Reader:

According to our records, this reviewer's original reservation was booked under an employee of one of our corporate accounts, but it was his niece (not this reviewer) who showed up at check-in. After admitting that her uncle would not stay in the room with them, our staff informed her that our corporate rate would not apply to their reservation since this privilege is non-transferable.

During check-in, our staff also informed the niece about our East Lagoon undergoing maintenance, and gave her the option of frolicking in our North, West, and Children's Lagoons. Moreover, we have 4 other perfectly good, large freshwater pools of different design that were available for their enjoyment.

When our guests have valid points, we apologize for mistakes that were committed and take action. We give compensation when justified, but not otherwise.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, Vermont
Level Contributor
3 reviews
3 hotel reviews
Reviewed February 11, 2014

We love the ambiance, the scenery. We like that there are many pools, fresh water and sea water. There are lots of things to do. The spa treatment is awesome. Foods are delicious and the shows are spectacular. Would love to stay for a week next time, but hope it won't be that pricey.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lylle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 12, 2014
Dear Lylle R,

Thank you for the enthusiastic review! We are heartened by the fact that you were so satisfied with Plantation Bay's ambience, spa, food, and themed dinner shows.

Guests who stay for a minimum of 6 continuous nights get 25% discount on their room rate (applicable only for non-peak dates), and we hope that you will make the most of this offer when you visit us next time.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plantation Bay Resort And Spa

Property: Plantation Bay Resort And Spa
Address: | Marigondon, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Lapu Lapu
#2 On the Beach Hotel in Lapu Lapu
#2 Top resorts Hotel in Lapu Lapu
#3 Spa Hotel in Lapu Lapu
#3 Family Hotel in Lapu Lapu
#5 Romantic Hotel in Lapu Lapu
#5 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Plantation Bay Resort And Spa 5*
Number of rooms: 256
Official Description (provided by the hotel):
Discover a resort in a class of its own. Set in 11 hectares of secluded grounds yet only one hour (when traffic is bad) from Cebu City, Plantation Bay offers one of the largest privately-owned waterways in the world, with the clean elegance of colonial-plantation architecture. Decompress from life’s pressures in the healing tranquility of an environment that truly feels “away from it all.” If you have ever spent time at a tropical plantation, you know what we mean. If not, come and discover a refreshingly different Flavor of Life. Whether you’re traveling for a family vacation or romantic getaway, for business or pleasure, this is far and away your best choice in the Philippines. ... more   less 
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Also Known As:
Plantation Bay Resort And Hotel Lapu Lapu
Plantation Bay Hotel
Plantation Bay Resort And Spa Cebu Island/Mactan Island

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