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“best place for family” 5 of 5 bubbles
Review of Plantation Bay Resort And Spa

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Plantation Bay Resort And Spa
Ranked #3 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Quezon City, Philippines
1 review
“best place for family”
5 of 5 bubbles Reviewed September 4, 2013

We stayed here to celebrate my kid's birthday and everything was perfect up to the last detail.. We had a great time swimming, kayaking, snorkeling and strolling. Our room was posh and very comfortable.. The linens were carefully chosen to soothe, the bathroom space was huge even with the shower and bathtub in it. There were also a lot of nice restaurants to choose from, and some were even open for 24 hours. One time, we had a late night snack and we preferred specific foods and even if it wasn't in the menu, the chef prepared it exactly the way we wanted it, much to our delight! The spa was very relaxing with a lot of herbal pools to wade in and services that could ease all your stress away.. Food choices during breakfast can satisfy even the picky eater. You can have lunch by the beach, as the seafood restaurant offers a seaside view. And you can have a sumptous dinner buffet while watching the talented staff transform themselves into magicians, dancers, singers, etc. Everything exceeded our expectations. Our kids loved the musical show. Our buggy driver in the morning was one of the terrific dancers at night. That's multi-tasking! We will definitely go back there.. The staff were so nice.. And your kids get to enjoy saltwater within a safe distance from your room.. Overall ambiance was splendid!

Room Tip: all rooms are nice :)
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank docjac2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, September 6, 2013
Dear docjac2013,

Thank you for choosing to celebrate your child's birthday at Plantation Bay!

Almost all guests agree that our massage is among the best they've ever had. Thank you for being a testament to this, and for sharing how impressed you were with our rooms, food, activities, nightly entertainment, and staff.

We look forward to seeing you and your family again soon.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,678 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (311)
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Olongapo, Philippines
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

On March 2-3, 2013 I took my kids to Cebu for a short get-away. Courtesy of my friends at “Plantation Bay” (Des and Geli), we stayed in the resort for the weekend. It was my second time to stay in Plantation Bay and the resort continuous to amaze me due to its picturesque ambiance.

We arrived early Saturday morning and we were picked up from the airport. Their very competent staffs will assist you as you exit the terminal. They have several fleet that will assist you and your family or if it will be your Company Outing, no worries; they have a bus to accommodate your group.

We arrived early in the resort, although we requested for an early check-in, our room is not ready yet so we were advised that we can use the facilities while waiting for our room. We left our luggage in their designated staff, and off we go to Explore Plantation Bay. We spend the morning taking pictures, the place is 360 degrees picture perfect. Pristine waters, lush greenery, wide array of food – they have 4 excellent restaurants, Kilimanjaro Kafé- international menus and local Cebuano dishes, Fiji- seafood and Asian specialties; Palermo- tapas and pastas, Savannah Grill- fast-food favorites such as your burgers and fries.

We had our lunch at Fiji and enjoyed our seafood platter, the rest of the day we spend enjoying the pools. Yes, they are surrounded by swimming pools. Take your pick! Fresh water pools or salt water pools. We managed to try all the pools except the Windward since it was under maintenance at that time. You should not miss the giant water slide!

My kids enjoyed the complementary bicycles around the resort. They never get tired of biking! I myself tried the Kalesa ride around the resort, it’s relaxing while enjoying the scenery. The resort had a lot of special lounges that you can just sit and relax , read book or just enjoy a quite moment.

They also have themed dinners with grand presentations nightly, each night have different theme. I particularly enjoyed the “Sahara Nights” with the belly dancing and more. Check the schedules during your stay and reserve early J.

They can also accommodate company outings; they have several function rooms that will suite your group requirement and don’t worry about the food – they have the best food choices and in large servings. Our groups is around 60 people, and we manage to arrange activities around the resort with the assistance of their very accommodating staffs.

Room Tip: ..get a room with direct lagoon access or a 2nd floor room and enjoy a relaxing time in the veranda...
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ElaineSenador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, September 6, 2013
Dear ElaineSenador,

We are glad that on your second visit, you found Plantation Bay as good as ever, and that it was such a pleasure for your entire family that you wrote about your memorable experience on a blog and recommended the resort to TripAdvisor readers.

May I just elaborate on your comment about having a worry-free company outing at the resort? With our award-winning restaurants, distinctive indoor and outdoor function venues, various leisure and teambuilding activities, and dedicated sales executives like Des and Geli, Plantation Bay is one of the very few resorts in the world where business and pleasure seamlessly meet.

Thanks for the kind sentiments.


Sincerely,
Nenette G. Castillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed September 3, 2013

The price is to much on everything. This resort used to be good and the service was good. I don't know what happen, you'll feel the stay is not worth it. The food selection is not much and the service is to slow. Not recommended for a family vacation.

  • Stayed April 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Roland G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, September 5, 2013
Dear Roland G,

We regret to hear that you were unhappy with your stay because you found everything "expensive." Actually, most of our prices are comparable to or lower than most other international hotels in Mactan or Manila. This is true regardless of whether one is talking about the restaurant food, theme dinners, the spa, or aqua-sports and other activities.

You mentioned poor service but did not provide any details. Could I ask you to please write to me at gm@plantationbay.com, with more specific comments? This way I can identify the persons or at least the departments responsible, so that we can improve for future guests.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Nigeria
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

I loved Plantation Bay. The staff, the ambiance, the facilities, the rooms... everything was amazing! Every staff member we encountered was welcoming and attentive. The food at the restaurants were delightful! I can't say enough good things about this resort and I can't wait to go back for my next holiday the next time I'm in the Philippines. Thank you to everyone at Plantation Bay for the wonderful experience.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katz_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, September 3, 2013
Dear katz_21,

Thank you for coming all the way from Nigeria to spend your family holiday at Plantation Bay! Our resort welcomes many different kinds of guests, but families are typically among our most appreciative guests.

We're pleased that you liked our ambience and food, and found our staff welcoming and attentive.

We look forward to your next visit.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Legazpi, Philippines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

my husband,son and i spent a day here. it was up to my expectations, the staff was very organized very helpful and simply great. do take care of them they could easily be your greatest asset. the room was clean,the bed and pillows extraordinarily comfortable(rare is the hotel that uses goose down) the pools were superb,my son enjoyed kayaking.but he wanted to go biking but to our disappointment no bikes for his age were available. he is nine yrs old..we enjoyed walking around the place.no dead ends,one place just melted into another so it was so easy to find your way around.i was going to give this place a perfect ten but then it was the food that spoiled it all, i found it way way way too expensive for something so very very ordinary. i can cook better than what they served.although they had a decent variety of cheeses but thats about it. desserts? forget them. sickly sweet,dry and again,ordinary. goldilocks bakeshop would have been a better alternative. perhaps management could improve greatly on the food. it was the only letdown.

Room Tip: avoid the ones with construction going on..
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, August 28, 2013
Dear Jenny R,

We searched high and low to find our Goose Down pillows and last year, upgraded to "pillow-top" mattresses. We're pleased that you recognized our efforts, and found them extraordinarily comfortable.

We appreciate your candid critique of our food, and will do our best to improve for your next visit.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las PiñAS
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

Fantastic! The staff were so welcoming, very knowledgeable, warm and professional. We were there with friends for a day tour one saturday. The facilities of the resort are simply beautiful. The buffet lunch was simply delicious with variety. When you're there, you should avail of their spa service. Who said the resort is expensive? Of course not!!!! What one pays is worth the amenities, food, service and well maintained facilities . And what is more amazing is the no tipping policy. I wish other hotels and resorts would adopt the same. It gives you the feeling that all guests are just as important as the rest; no special treatment. I certainly would recommend the resort to my friends and relatives. Of course I'm coming back, see you guys soon!!!

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank balandat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, August 28, 2013
Dear balandat,

Thank you for acknowledging that, though some of our prices seemed high to some, this was understandable because of the quality offered.

With Plantation Bay's No-Tipping Policy, you are correct to note that all our guests are accorded fair and excellent service without worrying about when, how much, or whom to tip.

Thanks again for the kind sentiments on our service, food, facilities and the spa.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed August 22, 2013

I stayed with my family for our annual major vacation and birthday of one of my daughters... From the time I booked the hotel, to the time they fetched my family from the airport, to the check in, the entire stay, as we walked & biked around, ate at the restaurants, room service and fun in the resort up until check out, etc.... The Staff are extremely amazing, friendly, warm, punctual, smart, attentive, proactive, helpful, and all the other great stuff... They made my family happy and we will come back again... For sure!!!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kalyehon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation_Bay_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, August 26, 2013
Dear Ikangboy,

Thank you for bringing your family to us to celebrate your daughter's birthday. We are glad that Plantation Bay surpassed your expectations, and was a pleasure for your entire family.

We have passed on to our staff your enthusiastic comments about them, and everyone was delighted to hear your encouraging feedback.


Sincerely,
Nenette G. Castillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plantation Bay Resort And Spa

Property: Plantation Bay Resort And Spa
Address: | Marigondon, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Lapu Lapu
#2 On the Beach Hotel in Lapu Lapu
#2 Top resorts Hotel in Lapu Lapu
#3 Spa Hotel in Lapu Lapu
#3 Family Hotel in Lapu Lapu
#5 Romantic Hotel in Lapu Lapu
#5 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Plantation Bay Resort And Spa 5*
Number of rooms: 256
Official Description (provided by the hotel):
Discover a resort in a class of its own. Set in 11 hectares of secluded grounds yet only one hour (when traffic is bad) from Cebu City, Plantation Bay offers one of the largest privately-owned waterways in the world, with the clean elegance of colonial-plantation architecture. Decompress from life’s pressures in the healing tranquility of an environment that truly feels “away from it all.” If you have ever spent time at a tropical plantation, you know what we mean. If not, come and discover a refreshingly different Flavor of Life. Whether you’re traveling for a family vacation or romantic getaway, for business or pleasure, this is far and away your best choice in the Philippines. ... more   less 
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Also Known As:
Plantation Bay Resort And Hotel Lapu Lapu
Plantation Bay Hotel
Plantation Bay Resort And Spa Cebu Island/Mactan Island

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