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“Had a fantastic stay!”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed March 3, 2009

We stayed here for 4 nights with our family of 5 (4 yo and 2 yo twins). Arrived with a direct flight from Hong Kong. Hotel shuttle bus was waiting for us and within 15 minutes we were at the hotel. We chose the cheapest room (garden superior in the main wing) and we had 2 connecting, closest to the new Ocean Wing. Please note that most "garden views" are actually "parking lot views plus greenery. Because we were at the end there was no more parking lot and from the balcony we could actually see the ocean (and the Hilton). The rooms are fairly large with all the amenities and facilities you expect from a 5 star resort. Rooms weren't very very new, a little outdated but not in bad shape at all and very clean. Staff is everywhere and extremely friendly and helpful. One of the ladies carried our 15kg twin all the way to the room! Rooms have turn down service, plenty of towels, flip flops for the beach, etc. etc.

Pool area is also not brand new but in very good condition and well kept with good beds, cushions, large umbrellas and plenty of towels. Very nice large pool with kiddie area, water slide and also a small kiddie pool with sun protection (partly covered). there is also the Ocean Wing pool overlooking the ocean but it's deeper than the main pool so we didn't use it with the kids. Nice, cosy beach with again plenty of beds, towel service, water sport facilities, bar with drinks, etc.

Loved the breakfast buffet with large variety of food (Korean, Japanese, eggs, pancakes, pastries, fruits, breads, etc. etc.). Can sit indoor and outdoor. High chairs were never a problem. In the evening the kids also had their dinner here (free for them) at 6 pm while we sipped a cocktail, then we would put them to bed, the hotel baby sitter showed up at 7.30 pm (PHP300 per hour), and we would go out for dinner and come back 2 hours later. We had several babysitters, all in hotel uniform with badges and very sweet nice ladies (our kids were sleeping so very easy as well).

We had lunch at the pool bar twice (kids' menu available) and at the Italian restaurant Acqua where we would just share a pasta and a pizza (large!) with the kids. Prices are reasonable for a 5-star resort (e.g. Pizza Margeritha is PHP370, pasta around PHP400), kids' meal items around PHP400. In the evening we ate once at the Cove restaurant near the sea and enjoyed their seafood buffet with crabs, lobsters, squid, all from the grill. Really really nice, fresh and tasty (PHP1500 for an adult). We had dinner at Acqua one evening (a la carte) and also at the Buffet restaurant Tides (around PHP1700 per person) with a large selection of Korean BBQ, Thai food, ready made fried rice / noodles, but also sushi, sashimi, great desert, chocolate fondue, ice cream, salads, etc. Very very good quality, excellent presentation.

Overall, occupancy rates were about 50-70% when we were there so fairly quiet but still plenty of people and kids around. The kids also spent time at the Adventure Zone (socks and long sleeve t-shirts necessary) for PHP300 for 2 hours. There is also a toddler zone which is free (under 3 or 4 yo), but it's small so really for the little ones. The Adventure Zone is drop off for children over 4 yo, younger ones need to be accompanied. They also have half day programs (PH650) and full day programs. Free internet is available at the E-Zone (also computer games, etc.).

When traveling with small children bring your own diapers and swim diapers (2 for PHP550!! in the lobby store). We also brought crackers, raisins and some cookies for snack. Free bottled water is provided in the rooms daily (water from the tap is not drinkable).

One day we took the hotel shuttle to a shopping mall (SM City) for PHP100 per person (kids free). Nothing special but quite a nice, new mall with plenty of lunch options and stores like Timberland, Bodyshop, etc. (midrange, not the high end). Around the hotel is quite a bit of poverty with tight security at the gate (sniffing dogs, mirrors to check under cars, etc.), but the first night we had dinner outside the hotel just across the street at a Spanish hotel (lower priced than the hotel but still more expensive than the rest of the Philippines, but you can't blame them with the location, quality was pretty much OK, we shared a paella). There are also 2 more stores that sell beach / swim items and some snacks. Upstairs is an Italian restaurants. Also quite a few Korean restaurants closeby but they didn't look very inviting.

Overall, I would highly recommend it for a family vacation (and even for those without kids, but then possibly not during vacation periods and national holidays). Many of my friends here in HGK had already been. It's only 2 1/2 hours away, direct on CX. Staff, again, is extremely friendly, helpful and plentiful!

  • Stayed: February 2009, traveled with family
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9  Thank 1andTwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 1, 2009

We got two adjoining rooms with a pass door so we could put the kids to sleep and stay up. The rooms were clean and quiet and each had a balcony. For Cebu this is DEFINATLY the best hotel for traveling with children as well as it has the best beach with snorkeling of all the hotels on Mactan island (Cebu). You can easily get a baby sitter / helper from the hotel to get away from the kids once in a while. We took a snorkeling trip to one of the small islands off Mactan and the wildlife is incredible!! Highly recommend this as the best destination in Cebu. We did not buy the inclusive trip but it may be a value, food and drinks ad up and you wouldn’t easily leave the premises to go for dinner etc.

Andrew Ott

  • Stayed: August 2008, traveled with family
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3  Thank AndrewOtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2009

We stayed at the Shangri-la for 5 days of a 2 week Cebu trip. The basics you know from other reviews. I found service very good. The room itself was fine.

My cautions are if you get a garden view room in the ocean wing you will look upon the construction site for their expansion. The noise is not bad as the progress is very slow and it is one shovel and truck at a time. I do not call it a premium garden view. There was no outside latch to the sliding door so if you close it you are out there until someone hears you yelling.

The buffet food gets tiresome in longer stays. While I was there it seems that 90% of the customers are Japanese so food is prepared with that in mind and there can be jostling in line at peak feeding times.

Once VAT and other charges are added my garden view ended up at $425 a night. I like the pools though most are 4-4.5 feet deep there is a 7.5 foot pool. Pool service was good and overall it is much better than Plantation Bay. They also run fee based shuttles to SM and Ayala Malls as well as to the airport. .

I may stay there again and the grounds are very nice and they never felt crowded nor did the pool. Eating was the crowded issue along with being disappointed in the room view. The beach itself is not huge but nice.

As other say this is a resort to stay at and not sightsee from. The shopping shuttle is good but other than that stay put and sightsee from another hotel like we do.

  • Stayed: February 2009, traveled as a couple
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3  Thank emcman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2009

We traveled to Shangri-La Mactan last April to conduct an Ocular Inspection for our International Event. I have been hearing about this resort from my friends, claiming it was the best in Cebu. But I beg to differ. It didn’t impress me at all.

As we entered their lobby lounge, I said to myself: “This is it? This is what people are raving about?” It looks more like a hotel than a resort and spa! Everything was just so structured. Their rooms looked like high-rise condo units. It’s as though Shang Mactan was built for business meetings and events. It’s really hard to relax and unwind in such a formal setting/atmosphere. To top it all, the whole place felt hot and humid. Even our tour guide was perspiring! I was wearing a sleeveless top at that time and yet, it felt hot. How do you expect the foreign delegates in their thick business suits to survive in this place?

Their suites were equally disappointing. I’ve seen better ones. I hate the vertical bar railings situated in front of their windows. It looked really cheap. One of their carpets looked awful as well. It didn’t compliment the bedding and the furniture of the entire room. Their bathrooms were nothing great. In fact, it was pretty small.

Well, there are good things about this place as well. For instance, their Chi Spa Village felt relaxing. But how can you not construct a spa that’s not relaxing right? I mean, it obviously defeats the whole purpose of actually setting up one. The Sanctum and the Ocean Pavilion were both lovely.

The entire place was big and they didn’t have trolleys that would take you from one place to the other, so you have to travel by foot. It’s kind of unpleasant and a hassle to walk, especially if you are engulfed by such humid air.

I really didn’t like Shangri-La Mactan. Not only was it the most expensive, it was not up to par with the other resort and spas in the area. I really expected a whole lot more, since they are the famed “Shangri-La Group.” When you say Shangri-La, the first word that comes to mind is First Class. That’s what I was expecting to see and experience, but it fell short of my standards.

We were staying at The Plantation Bay at that time and I’m just glad we stayed there instead of this place. In-terms of the over-all rating, they don’t even come close to Plantation Bay. How can they even measure up? PB is EVERYTHING they’re not.

  • Stayed: April 2007, traveled on business
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2  Thank brutallyHonestVixen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2009

We loved the Shangri La Mactan. Stayed over Chinese New Year so it was very busy but the hotel coped very well. Endless activities to keep us all busy. We did a fabulous day trip by boat to another island. There is fantastic snorkelling for kids off the beach with lots of colourful fish to look at - our children are 3 and 4 and managed easily. Great kids club. Ask for the Value Vacations package - I didn't see it mentioned on the website but it was advertised at the hotel and seemed a really good deal with most things included. Add-ons are very expensive if you don't get them included and everything is charged for - even a rubber ring for the kids! Also we did a really nice tour of the main city in Cebu which we thought well worth while, if you like a cultural experience.

  • Stayed: January 2009
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3  Thank ahendo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2009

Whenever I go to beach holidays I stay@ Hiltons, but as this hotel got good reviews I chose this one and the other tripadvisors are not wrong. The hotel is lovely, staff are very helpful & polite, they greet you everytime they see you.
The rooms & beds are big & air cons are cold! There is everything in the room, kettle, chopsticks, dressing gowns, flip flops, cotton pads, hair dryers etc.
The breakfast is ok, I've has better but it's well catered for Japanese/Koreans/Chinese. The pool & beach is clean and have towels & ppl selling ice cream- what was disappointing was that there was no one giving out free fruit & lavender face towels on the beach like in Hilton Jumeriah in Dubai!
What was stressful was The Chi spa, we made the appointment at the reception area and getting there & everything was fine but at the spa, no one greeting us, we didn't know where the reception area was, they were trying to book us in even though we were booked in, but in the end was fine and the Thai massage was wonderful but no as good as Thailand! Another stressful experience was foot massage by the infinity pool- they double booked us and then we had to make 3/4 phone calls to get it sorted & they wouldn't let us cancel even though they messed up! Despite that the stay was lovely & they forgot to charge us for late check out! :P

  • Stayed: January 2009, traveled as a couple
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2  Thank lalalatracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2009

We stayed at this property for 3 days over Xmas. The Hotel is truly outstanding, in terms of facilities.
There is a wide selection of restaurants, Buffet, Italian, Sushi & Lounge, all serving excellent food. The Seafood Restaurant in The Cove complex on the beach is truly exceptional in every way, food, service & views of the Ocean.
Bedrooms are excellent, spacious, spotless & with good bathrooms, many of these have balconies. There is a choice of wings & views, so be aware of the difference when you book.
The pool complex is also very good, large with a separate area for kids.
The resort is slightly out of the town, but taxis are cheap. The Hotel itself is expensive but understandably so.
The only downside was the number of unruly children not only in the pool, but in the Buffet Restaurant. I appreciate that the Hotel attracts a family market, but parents should always take responsibilty for their Kids behaviour.
We would recommend this resort very highly.

  • Stayed: December 2008
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2  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range: $279 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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