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Shangri-La's Mactan Resort & Spa
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Reviews (3,854)
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All reviewsocean wingcowrie covechi spaadventure zonetides restaurantocean club loungebuko barfish foodmarine sanctuarymini golfchinese restaurantprivate beachtropical fishfish feedingbreakfast buffetwhite sand beachplay area
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1,675 - 1,680 of 3,854 reviews
Reviewed August 27, 2014

Mactan Shangri-La Hotel and Spa is a very good choice to stay! Very Relaxing!

For Business and Pleasure, Choose Mactan Shangri-La and it's really worth the trip from Sunrise to Sunset!

Amazingly Experience!




Room Tip: They upgrade our Room to Ocean Club due to all rooms are fully booked.
  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank takamikimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2014

We stayed for 4 nights, only booking 1 week beforehand. Great rooms, good food, nice pools and beach access. Really loved the marine sanctuary at the waters edge, very colourful fish to be seen in the shallow waters. We are also divers so took advantage of Scotty's Dive Centre. They are extremely professional & helpful showing us 3 great dive sites.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
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Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2014

This is an absolutely great resort especially if you have children. There are so many activities for the children. We stayed in the ocean wing which includes RT to the airport. As soon as we were in baggage claim there was a gentleman in a red hotel jacket waiting for our party of 6. He immediately took our luggage and loaded the shuttle bus. It was nice to know that we were going to be taken care of. Once in the ocean wing, we were greeted by Phillip. Hands down, he has the biggest smile with a great personality to match. The hotel was extremely accomodating to make sure that my sister and I with our families had rooms next to each other with our own private entrance to the suite/end area.

The beach area is amazing with its own marine sanctuary. It was great to be able to see such a huge variety of fish and marine life in your own backyard so to speak. Jean at the watersports desk was especially friendly and willing to get us whatever we needed. I highly recommend the value vacation package which includes non motorized sports. At other resorts, there is not that much to do, but at this resort, there are many options. There are lots of staff members on the beach to help you with anything. Remember to get the fish food that the hotel provides. When you go waist high into the water and throw out the food, hundreds of small beautiful yellow with black striped fish come swimming around you. It was amazing. Some of the areas of the beach do have clear white sand areas whereas other areas have rocks and marine life. It is not all rocky.

The breakfast buffet was fantastic. We also enjoyed the cultural shows in the evenings. Tuesday was movie night, Wednesday and Friday was the Filipino cultural show and Thursday was the Polynesian show. The dance shows were first rate. Since we were there Tues-Sat, the Filipino show was repeated on Friday. It would be nice to see a different show since it is only performed two days apart. My suggestion would be to focus on three other areas of the Philippines for a different cultural show.

Everyone was extremely helpful and friendly. The kids enjoyed adventure zone immensely. The pool area is set up nicely for the kids with a special small waterpark area and a slide. The grounds are well kept and beautiful.

My sister and I took a car from the hotel to visit different areas in Cebu. Junmar drove us and was extremely skilled. We traveled around Cebu for 6 hours making various stops. We felt very safe with Junmar. He was extremely polite, courteous and professional. The charge per hour is not expensive and should be considered to explore the city beyond the resort. The resort is so beautiful and relaxing, it's hard to consider leaving. My last memory of our vacation was driving away in the shuttle bus back to the airport with about six staff members waving goodbye from the front doors. That is hospitality! Thank you to all. We'll be back.

Room Tip: Oceanfront rooms with a balcony are definitely worth the money.
  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank winecountry143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2014

Shangri-La's Mactan Resort & Spa has always been my favorite hotel and resort to stay during my holiday.. They got everything I needed to make my day perfect.. great personnel, fast wifi service, enjoyable adventure zone for my kids and good food.

Room Tip: If you dont mind the extra bucks, get the rooms at the 8th floor Ocean Club rooms. They have a great lounge with food and drinks then you dont have to stuff your bags with snacks =)
  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank 888Catherine888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2014

Everything here is perfect, the beach, pool, food, rooms and services. We went here for our anniversary and got a complimentary cake! Go snorkeling to see schools of fish in crystal clear waters. The place is quite huge so it's best to travel your itinerary especially if your room is far from the beach and pool. This place is perfect for any occasion.

Room Tip: Pick a room in the ocean wing for easier accessibility to the beach.
  • Stayed: May 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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