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“Excellent Resort! [Traveling tips included]”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed March 28, 2014

The service in Shangri-La's Mactan Resort and spa was outstanding everyone was very polite. The entire hotel was kept in excellent condition, everything was nice and clean.

The room was very clean and organized. Housekeeping provided us with a very fun experience too! A housekeeper named Paul Mars made a turtle and monkey out of towels for my children. He service was also very good too.

The marine sanctuary was magnificent, you could see lots of fishes while snorkeling. Lots of species were found such as the clown fish! There is an activity called Snorkeling Safari provided by the resort for free, an instructor will guide a group around the sanctuary. Life Jackets are provided, but the snorkels and fins are not.

The dinner buffet at tides needs improvement like more different types of food. [Warning]!! Better make a reservation early to avoid 30 minute waits. Tea of Spring (The Chinese restaurant) had delicious food, with an excellent waitresses (Belle) and Chefs.

In the Ocean Lounge all the staff were very nice with good service, but these two Catherine and Melcy provided us with an excellent experience and stay.

Dean at Concierge helped us a lot too!

I actually wanted to stay 5 nights from March 22-27, but due to issues mentioned below we only stayed from March 25-27.

[WARNING]: If you bring a child with a different last name as yours bring s/he birth certificate to prove that s/he is your child or you will encounter a fee at the immigration or the airline won't let your board the plane (It happened to us, the airline wouldn't let us board the plane wasting us 2 nights). Also you will have to pay a terminal fee before you depart. (550 Philippine Peso per person), they also take U.S dollars, but the exchange rate isn't the current exchange rate, you better ask carefully because they have tried to change the price on us.

If you haven't joined Shangri-La's golden circle membership (Free) I recommend you do so, the benefits are very good, but they vary on different levels.

We will definitely come back!

Just in general my family have found that most filipino's are all very polite.

  • Stayed: March 2014, traveled with family
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2  Thank HorizonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,785 - 1,791 of 3,647 reviews

Reviewed March 27, 2014

The Hotel Staff are very friendly and accommodating, the environment is very pleasant the whole location is amazing.
The Beach near the Ocean Wing is not very good for the kids and even for the adults, sharp stones are over the places.


  • Stayed: March 2014, traveled with family
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Review collected in partnership with shangri-la.com
Thank Raul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

stayed at the Shangri-La with my husband whilst on a business trip in Cebu
we do not normally stay in resorts, so was quite surprised with the great service and facilities totally loved the beach bar and restaurant, food and cocktails amazing value and the service top class (crab cakes to die for!)
resort beach and gardens kept immaculate by the staff and loungers supplied with lovely towels
only downside was some noise around the pool at early evening and badly designed bathtub shower that involved water on the floor no matter how careful you were with the shower curtain
we paid extra for the newly upgraded rooms with ocean view - standard was excellent
highly commend the friendly service from all the staff

Room Tip: pay the extra for the newly renovated rooms with ocean view
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  • Stayed: March 2014, traveled on business
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1  Thank AnmoreRV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

my husband and i had a great experience at shangri la in mactan. we had a ocean view room it was a wonderful "wake up" the next moring. the breakfast buffet has almost everything (since i am a breakfast lover) we enjoyed it much! .... staff is very friendly! we had our dinner at tides it was very crowded, though we had fun! we will definitively return to shangri la!

  • Stayed: August 2013, traveled as a couple
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2  Thank jos_t534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

What i would really like in your hotel was first the right attitude of the staff, second the exellent services, third was the rooms , and the last the facilities were really on top and well maintained.

Room Tip: Just continue improving the room static that would attracts more visitors.
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  • Stayed: March 2014, traveled with family
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Review collected in partnership with shangri-la.com
1  Thank Marvs S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

The beach is the best part of this hotel, you can even see the fish without snorkeling. About the service, I'm was expecting more, because it has Shangri-la name on it.
Everything are quite OK, but if I compare with other Shangri-la, the marine sanctuary (the beach) is the only selling point that distinguish this hotel with the other Shangri-la.

Room Tip: Rooms with the beach view for sure.
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  • Stayed: March 2014, traveled on business
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Thank Rio_Rusli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

More than excellent service, with excellent facilities and staff. You always feel welcome and at home. Excellent food choices, excellent beach and pool facilities. Even with bad weather, the hotel has activities for adults and kids.

Room Tip: panoramic suite has the panoramic view
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  • Stayed: March 2014, traveled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with shangri-la.com
1  Thank endoking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range: $278 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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