We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Expensive and Exclusive indeed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Shangri-La's Mactan Resort & Spa
Ranked #2 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Caloocan, Philippines
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Expensive and Exclusive indeed”
Reviewed February 12, 2014

We did not stay here, we just had dinner and some drinks at the lobby lounge, well just want to share my experience on one of their dining outlets.

Upon entering the lobby i just feel like i look more foreigner than everybody else, except for the staff which are majority Filipinos, the lobby is full of foreign guests. We sat on the smoking area facing the pool area.

We we're handed a menu that i would say 80% beverage, 20% food, maybe because we are at the lobby lounge, which is more like a bar than a restaurant. Anyways we ordered a couple of beers, some sandwiches, coffee etc. There's a live band , playing good music, nice crowd mostly families.

One thing i noticed though is that we we're treated differently from the rest of the crowds, every time a staff/server attends to a foreigner guest, they are always with this sweet smile, very attentive and a bit sociable, but to us they are like way too blank as if they wanted us to leave ASAP. Was it because they know we are not hotel guests or they assume that we don't have enough dough ( well their right ) but still we are paying customers and the excellent service these foreigners get should be given to us too.

Well thanks to them, i will now work harder to earn more and get rich, and when i made it i would go back to this hotel, get like 10 rooms for me only, reserve the whole lobby and partee.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank morenosherwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco V, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review, February 18, 2014
Dear morenosherwin,

Thank you for taking the time to let us know your observations. Clearly, we were unable to demonstrate the true Shangri-La service and hospitality. We hope to provide you with a more delightful experience upon your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,514 reviews from our community

Traveler rating
    2,214
    878
    241
    110
    71
See reviews for
1,596
854
91
360
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (649)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cebu Island, Philippines
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2014

We stayed 5 days in Shangri-La Hotel, It was fancy room, very romantic and perfect to get away from the job. It was wide pool and wide white sand beach. The staff are friendly sometimes , but sometimes are not.Food are cool, Jets key are col too. We just stay this hotel because we book a canyoning adventure with Cebu Exclusive Holiday, they offer whale shark and canyoning which ma friends loves it. Thank you to Cebu Exclusive Holiday they are the reason why we come to Cebu and stay in Shangri-La Hotel as they recommend it to us. We are satisfied men!For whale shark and Canyoning one day activity they charge us $ 200 dollars each and it was including everything and it was a hassle free and we love it.Ma 3 friends loves it, it was cool jumping and swimming in the jungle men. I recommend it for everybody.

Room Tip: Seaside men it was awesome! and choose Cebu Exclusive Holiday for whale shark and Canyoning we did i...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcotradil43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Vietnam
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 9, 2014

Highly recommended. We spent a week there with our three children ages 11, 7 and 5. We all had plenty of activities to fill the day, as well as a great setting to relax when we really didn't want to do anything. Service was outstanding, leveraging Philippino charm and attentiveness, together with Shangri-la's efficiency. The rooms were comfortable and spacious. The hotel throughout was clean and all the equipment was in good shape. The food was tasty and varied - and Courie Cove was a wonderful place for evening drinks. Kudos also for the marine sanctuary, the restoration of the reef is impressive and a lot of fun to explore for kids and adults - lots of fish and coral! Do wear foot protection though if you wander in in low tide!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Felipe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 8, 2014

My family stayed for two days at Shangrila Mactan, and it never disappoint, even for a single minute. From check in till we check out, lobby hosts Diane and Chantal took care of our needs. They pampered my little girls with their fave mango juice. Bob at the front desk gave detailed information of our stay, Mae of housekeeping regularly asks us if we need her help to sterilise the feeding bottles, Roderick and Menard were helpful as well...knowing that we have kids, the flow of drinking water did not stop.
Katherine, the in house nurse also was very helpful when my 3yo had a fever. The duty manager called to check on us as well!
Lastly, Guia and Jon Paul at the Tides Resto provided excellent service while we were dining with the kids. All of them were smiling, and have told us how Shangrila took care of them. With one telling us 'the owner loves the staff..'

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank YojArenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2014

The service was outstanding! The staff were charming and very professional, always willing to meet our requests with a smile, even though it was high season and the hotel was crowded. Never before I have felt better served. Highly recommended

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walled lake
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 6, 2014

This was our first visit to a Shangri la resort and all the reviews were correct. The location was beautiful, the staff was outstanding and very accommodating - even setting up a private location for all the visiting Americans to watch the Super Bowl! Food choices were wonderful. Kudo's to the chef's and planners. Many choices both at breakfast and dinner buffets. Including an ice cream bar!! Several choices of other restaurants and bars as well. All were wonderful. Also great entertainment at the Boku Bar on several nights. You don't need to have dinner there to enjoy the entertainment from the bar.
Location was beautiful, the resort has everything to offer right there from water sports to fun things for kids to do but also an area more for adults if you want it a little more quiet. The beach area is great, clean and walkable with great snorkeling right off the shore. The location is easy to get to shopping and staff arrangements for transportation great. One suggestion - if you need supplies (sun tan lotion, snacks, beer, wine) there is a Sav-mor store within a 15 min cab ride of the hotel, cheap and easy to stock up if need anything. Also great place to get souvenirs.

Room Tip: Panoramic view room if you can get it. View of beach on all sides
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank laura d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 5, 2014

Hi cannot say enough about this property. It is absolutely beautiful. The white sandy beach and the water is the best we have seen. The service never stops. They try to know what you want before you do. We stayed in the Ocean wing and the room was spacious and it was quieter than the main wing. This property is wonderful for family or as a romantic couple.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lslawrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
0.9 mi away
Crimson Resort and Spa, Mactan
0.3 mi away
Movenpick Hotel Mactan Island Cebu
1.9 mi away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
6.8 mi away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
3,160 reviews
1.6 mi away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
678 reviews
0.6 mi away
Be Resorts - Mactan
Be Resorts - Mactan
#12 of 30 in Lapu Lapu
474 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La's Mactan Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Expedia, Ctrip TA, Orbitz, Hotels.com, Hotwire, Shangri-La Hotels and Resorts, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing