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“Definitely will return!”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 31 Hotels in Lapu Lapu
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Definitely will return!”
Reviewed November 24, 2013

Beautiful resort with passionate hospitality. Should dine at Cowrie Cove, seafood was delicious. Lobby lounge was fun and the staff were extremely nice. The breakfast was very satisfying with varieties and international selections.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Yuka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (658)
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English first
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 24, 2013

I stayed there for 5 days during our company's officers conference. I brought with me my wife, 2 kids and an infant. Our conference went out very smooth. The conference halls were quite good,spacious and quite, although the microphones malfunctions sometimes, but the staffs were very attentive with our needs. My kids really enjoyed playing with other kids on the playhouse. They have a wide variety of foods to choose from, depending on your preference. Lastly we had a really good time swimming with my kids at the swimming pool and at the beach. We experienced feeding the fish at the beach and swim with them.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nijhelix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 24, 2013

I always like giving feedback, and i always want to make sure feedback is objective. Let me start with the positive
(1) Room- fantastic! Sea view room is beautiful. Make sure you get the high floors. I would suggest 5F-7F, because it is stunning. Toiletries, bed, linens- 5 star- fabulous!
(2) Customer Service-- exceeding expectations! Let me mention a couple of names: Daniel at the front desk is very accommodating, always has a smile in his face. He made my first hour great as he made sure we are taken care of. The server at the Tides Lunch buffet, "Rose" is very friendly and accommodating. Great Job Shangril-a, we are extremely happy with everyone. Whenever you walk, someone would always greet us good morning/afternoon, always with a smile. We are all appreciative of these great gesture.
(3) Amenities--- i have travelled around the world, and i would say shangri-la mactan has 5-star amenities! Clean and well-maintained.
(4) Although i have not heard from their GM on the email i sent, i am thankful that his staff took care of my needs..It saus a lot on how management work, i do not feel bad about not getting a response from the GM, because the staff took over and made sure we are taken care of.

Areas for Improvement:
(1) Quality of Food
Tides - (+) I am very happy with the fruits, and fresh fruit juice- this compensated for all the other below par food. (-) I am not sure if you do a taste test with everything that you serve. This is not about the chef but more of the quality of the product. You serve 2 kinds of longanizza, I tasted the beef one- and it is not good. Lunch buffet (Nov 21) : your maja de blanca is awful, sapin sapin is awful: these 2 don't deserve to be in a shangri-la buffet.

Acqua (Nov 21)-- worst restaurant that i have tried. We ordered a risotto gamberi- it tastes like "lugaw" or porridge and it cost like Php 475+ tax and SC. Your pizza is ok (we got the one with anchovies), but nothing to be proud of.

In house Dining (Nov 21) -- Yang Chow - horrific. This is a simple food, and Shangri-la cannot do it right? I was disappointed.

Except for the food- my stay was awesome! Customer Service at its best!!!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PhoenixGeisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco V, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review, November 26, 2013
Dear Mr. PhoenixGeisha,

Thank you for taking the time to communicate your concerns and I apologize for being remiss in responding to your email.

It is our commitment to ensure our guests experience the best visits possible during their travels, and we regret falling short of our goal.

We hope you will experience the improvement in our culinary offers during your next visit.
Should you wish to discuss this further, please contact me directly at marco.vazzoler@shangri-la.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 22, 2013

The resort is huge and every corner is luxury. I had a birthday party for 50pax on the Ocean Pavilion way back 2009. Service won't disappoint you. I so love the place. I finally got back August 2013 to celebrate my husband's birthday. We indulged ourselves with the US$400 spa package in Chi Spa. We had our own private villa with complete amenities. The milk bath in a huge tub facing the well landscaped garden was superb! Complete body massage including facial treatment were great too. That was the highlight for our second stay.

Room Tip: Rooms on the Ocean wing are more accessible for all the pools & beach.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank June_198030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
near Leek
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 22, 2013

Stayed here on business and felt really spoilt as usual ! The staff here give a really high level of service and go out of their way to look after you, especially if you are a repeat guest.
I had not been there an hour when someone was taking the ice bucket off me to get ice for me and someone else was ordering room service for me.. you feel very lucky to be staying there !
I had just arrived from another hotel in Bangkok, that itself has brilliant service but the Shangri la takes it to a whole new level !
I sleep really well when I stay at there and although technically a work trip, I love it when I get chance to use the beach area which is beautiful and the pool looks magical in the evening when I manage a swim.

I will look forward to staying there again

Room Tip: Rooms with a view over the pool with a sea view are lovely
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaneG85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandaluyong, Philippines
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

Stayed at Shangri-La Mactan, November 3rd - 12th, while attending a medical seminar. Very accommodating staff and luxurious facilities. Felt very safe and sheltered during Typhoon Yolanda. One of the best stays I have experienced, which says a lot, especially since I am away from home 60% of the time. Fantastic breakfast buffet! Excellent service throughout the resort. Onsite Avis car & driver very convenient for spontaneous use. Beautiful landscaping.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 20, 2013

I stayed in the excellent Mactan Shangri-La hotel when on business in Cebu, a thriving city. It was an excellent base, close to the airport and not far from Cebu. An hour spent on the white sandy beach was superb for snorkelling with lots of colourful fish and I played on the good 6 hole par-3 golf course. Breakfast was a buffet feast of great variety. Good, free wifi - no password.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank MacdEdininburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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