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Shangri-La's Mactan Resort & Spa
Ranked #2 of 31 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed November 17, 2013

We arrived in Cebu not too sure what we would find but thinking the best way to support the local economy in the aftermath of the terrible typhoon was to come and stay rather than cancel. I am so glad we did. The resort is fantastic. The staff are fantastic. It's business as usual and although terrible things have happened only 100km away the resort is top notch and I have never experienced better customer service in my life. I would definitely recommend anyone who has planned or is thinking of coming to stay here to do so as the hotel is awesome and the staff are even more so. It's the perfect place to travel with kids and the airport and hotel are all functioning as normal - in fact even better than the two times we have stayed here before. Big big kudos to the staff and management of the shangri la mactan Cebu.

Room Tip: Club room is well worth it.
  • Stayed: November 2013, traveled with family
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3  Thank Ipaywestay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,896 - 1,902 of 3,622 reviews

Reviewed November 16, 2013

I had just evacuated from the typhoon in tacloban, spent 2 days on the floor of a destroyed airport. Missed my holiday dates at the hotel, but thanks to the management at shangri-la they changed my dates and allowed me to stay. Even given a free upgrade. The whole team were fantastic, the hotel was everything you could dream about. The food was excellent and the staff are trained to a high level. Highly reccomend this hotel.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with shangri-la.com
4  Thank cerromac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013

After the negative reviews here, I was apprehensive about our stay. But room and bathroom were clean, modern and a manageable walk to pool/beach areas. Aqua shoes will be helpful for the somewhat rocky beach.

Room Tip: Main wing, annex area - manageable walk to pool/beach areas. View was out to the parking area but we...
  • Stayed: November 2013, traveled with family
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Review collected in partnership with shangri-la.com
1  Thank TAJ1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2013

One of the best hotels I have ever been. The staff is always alert and anticipates your needs. The location is great. Very relaxing especially if your trip is for business/conference. Food is delicious





  • Stayed: November 2013, traveled on business
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Review collected in partnership with shangri-la.com
1  Thank Cybrcin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2013

was resident of this hotel on business the whole of last week. From arrival on Tuesday till island hit by typhoon, staff could not do enough for me. even beating my expectations. room clean and spacious, food perfect, gardens beautifull. From Thursday, the service and attention to guests was raised by about 5 notches. security, safety come first by a long way. guiding guest thru back of house to avoid wind and water. incredible. and always with a smile

Room Tip: all rooms are great either with with to sea or inner courtyard. Lechon is out of this world availabl...
  • Stayed: November 2013, traveled on business
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2  Thank 1jpld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

This is a fantastic resort. ALL the staff are fantastic. Although only 80 miles from Tacloban we were almost completely unaffected by the strongest super-typhoon this year. On the storm day itself breakfast was normal, there was a buffet lunch in the ballroom and dinner was back to normal. Unbelievable. The staff must have been terribly worried about their friends and family but it didn’t affect them one iota. Grace under pressure. On a normal day you will enjoy superb pools, a great beach, superb snorkelling, terrific number of options for kids. I‘d love to return and certainly wouldn’t risk going somewhere else to see if it was better. It can't be - can it!!

Room Tip: You must get an ocean view room, high floors see further.
  • Stayed: November 2013, traveled on business
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2  Thank jimmydash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

We have stayed 6 days there, I love there very much. It is the place where can keep you entertained without leaving the resort. It has the best part of the beach in the area with where with clear water that you can just snorkeling checking out colorful fishes, starfish and coral. We are lucky that bring with the waterproof camera with us and has taken a lot of beautiful under water world pictures. Then there is tennis court, 6 holes mini golf, 2 pools and full equipped health club. You will have penalty much to do in the resort. A free shuttle bus is offered by the resort taking you to the SM mail if you likes to go to the town. One thing you won't want to leave the resort, especially after one day we went wonder around outside of the resort to look around. The surround area is kind of impoverished that won't make you feeling safe. Even I found a SPA called Tree Shade very closed to the resort, the surrounded environment have told that not safe to go alone! If you like stay at a resort being relax and do not bother to go outside, this is the best one in Mactan Island.
The CHI SPA will never let you down, it keeps it's excellent standard in every CHI with Shangri-La location!

Thank you Shangri-La Mactan Resort!

Room Tip: Even I love the resort, but there is still too many kids around due to the local long weekend holida...
  • Stayed: November 2013, traveled as a couple
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1  Thank MsEL_Espia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range: $283 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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