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Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed October 5, 2013

If you are visiting Cebu, this is the resort for you. A quick fifteen minutes from the airport and you are in paradise.

My eight-year-old and fourteen-year-old sons loved this place. It is a child's paradise with so much to do on the resort. World-class snorkeling right off the beach. My youngest loved feeding the fish. If you are not a snorkeler or scuba diver, no worries. There are plenty of quiet places to relax and enjoy the sun and surf.

There are plenty of activities including miniature golf, pool tables, indoor kid's playground with great planned age-appropriate activities. The pools are nice and include basketball hoop and volleyball net and balls. While being family friendly, it is also a great place to relax. There are plenty of quiet places to unwind across the resort.

This resort stands out for it's high quality service and friendliness of the staff. I highly recommend staying in the Club level Ocean Wing. The view of beach is great and access to the club lounge makes the stay extra luxurious. The lounge staff are some of the most attentive and friendly I've met in my world travels. Marie Chris in the club lounge was especially helpful and really made our vacation a once-in-a-lifetime experience. Thank you Marie. We won't forget your kindness.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with shangri-la.com
Thank SusanneSmith1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 5, 2013 via mobile

The resort is some 20 years old but you couldn't tell except for its conventional layout. It looks extensively refurbished and the grounds are amazingly well manicured. The clincher is really the service - operations run like a well oiled machine, with upbeat staff that greet you at every turn. This Shang has aged gracefully.

Only peeve is that final touches are being put on some rooms for the refurbishment. Gentle hammering and dragging of furniture were audible past midnight. Management should know better that sound travels and stop work earlier.

Stayed: October 2013, traveled on business
1  Thank dppr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

Everything was excellent from the moment we arrived to the moment we left. The facilities were great especially the beach and pool. You can't go wrong when you choose Shangri-la. It's still the best resort in town! Keep it up!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with shangri-la.com
1  Thank Hanley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

in all shangri-la's in the Philippines, for me, mactan won in terms of Service and Staff..you will really feel that you are welcome..their attention and care to their guest is amazing!

Ive worked with their sales and events team many times, and all i can say....Fantastic!, no hassle at all!


the resort...like other shangri-las.....wonderful!

No need for long reviews...just GREAT!

  • Stayed: September 2013, traveled on business
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1  Thank letsgobuknoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

I stay at this resort every year with my family and each time has been amazing. The staff are friendly and helpful, the location is gorgeous and well setup, and there are plenty of great activities to keep you busy. We plan to visit again next year.

Stayed: August 2013, traveled with family
Thank DaGreatNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

The attention to the guest is very good, the friendliness of the staff is first class, and the efficiency of the reception cant be faulted.
The rooms are a good size, well appointed, contain all the things you need, are clean, and modern. All rooms will get a view, some over the pool and the sea, the others over the gardens towards Cebu.
The buffet breakfast is first class, and the staff service was impecable.
The pool area is very good, with areas for kids, adults, water slides, and things to play in the pool, like volleyball or basketball. The beach area is nice but not huge.
Pool side attendants for food, towels, or the life guards are all attentive to the guests.
The price is high compared to many in Mactan, and Cebu, and its in this area that I feel the hotel loses out. For not a lot more, when they have specials, you can get a pool villa at another nearby resort which I feel is a better resort.
Shangri-la is a good second choice though.

  • Stayed: September 2013, traveled as a couple
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1  Thank MelbourneTravelmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

stayed for 3 nights in the hotel and. experienced 2 times power failure.some sort of shortage or mild explosion of power circuit. it was room number 7110. but was repaired quickly by the maintanance people

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank Sean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range: $282 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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