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“The Shangri-La delusion”

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Shangri-La's Mactan Resort & Spa
Ranked #2 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Milan/London
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The Shangri-La delusion”
Reviewed April 21, 2013

If you are looking for some peace and quiet AVOID this resort.
The rooms and the whole structure need renovating. This hotel does not meet the Shangri-La standards. The food is ok but not excellent, queuing 30 mins for breakfast is far past acceptable. I have been to far better Shangri-La hotels, save your money for somewhere else.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MDMonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuergenDoerr, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review, April 22, 2013
Dear Monica,

Thank you for letting us know about your stay. We are sorry to hear of your experience. We would appreciate the opportunity to discuss your concerns further. Please get in touch with me directly at juergen.doerr@shangri-la.com. Again, thank you for your feedback and we hope you will be able to come back and experience our true Shangri-La hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (642)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Seattle, Washington
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 21, 2013

I've been coming to thiis Resort yearly, sometimes twice a year. This is the only time that their rooms were not ready on time. Check in time is supposed to be 2:00pm....at 4:30pm, only 1 room out of the 4 rooms we booked was available. We had to cram into 1 room where there's aircondition, since we've been waiting in the lobby and it's really really Hot.
At 5:00pm, the 2nd room was available.... And we're still waiting for the 2 other rooms to be available.

  • Stayed April 2013, traveled with family
    • Service
Helpful?
Thank Achin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuergenDoerr, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review, April 22, 2013
Dear Mary,

Thank you for sharing your recent experience in the hotel. We apologize for the service lapse that you encountered during your stay. Clearly, we should have handled this better. We have discussed your experience with the relevant departments involved and hope to be given another opportunity to demonstrate our genuine Shangri-La hospitality. Should you wish to discuss this further, please do not hesitate to contact me direct at juergen.doerr@shangri-la.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
120 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed April 16, 2013

This was a lovely surprise for us, i did not expect it to be so nice and easy with two very small children 8 months old and 1.6 year old. The resort was very nice clean and we requested a newly furbished room which had sea views. We stayed on the club floor.

Can use a stroller in resort was nice and spacious had nice grounds, covered childrens pool, lots of activities, beautiful beach so clean and lovely clear waters.

Food was just Ok, but the fact that it was easy with two young children was perfect for us, for quick to get to door to door from HK worked out perfect

Service was good

downside rooms are small and bathrooms although updated not so great, resort downstairs itself was fine

Easy holiday and very good value for money

Room Tip: newly furbished side sea views is a must
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CRYSTAL79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 14, 2013

For us the Shangri-La Mactan is all about the marine sanctuary. It's hard to imagine having such an easy, up close and personal experience with so many tropical fish for even the youngest of children. Water visibility is great, shallow and gentle currents allow for kids to snorkel and the free fish food offered by the hotel will have the fish swimming circles. Beach sand is great and lots of room for guests with ample shade from large umbrellas. When kids tire of salt water, there is a great variety of pools and the kids loved the Aquaplay playground (although the water could be cleaner). Rooms are a good size although the hotel in general is starting to show some wear for the price category. Service is what you would expect of a Shangri-La - excellent - with a wide range of languages available for non-English speakers. Food was also excellent.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank globefamKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed April 13, 2013

I flew in 15 CEOs to Cebu for a business meeting. These are captains of the industry and so every detail of the 2 night event has to be near perfect. Shangri-la did not disappoint. The suites were excellent and the service of the staff was top notch. All the restaurants that we went to served excellent dishes. These were Cowrie Cove and Acqua.
Breakfast was either at Acqua or Club Floor.
The only problem was that the meeting room on the 1st day was too warm. On the 2nd day, it was too cold.
I would recommend this place for a business meeting.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2013 via mobile

We stayed here for a night and it was perfect!!! From checking in, the staffs were so friendly. There was a beautiful korean lady who ushered us...

Pros:
- comfortable beds
- great service
- super great food in the buffet at Tides and chinese a la carte at Tea of Springs
- very big place to stroll
- kids place: aquaplay, adventure zone, timezone
- babys place: toddlers zone
- me and my wifes favorite: chi spa, gym, jacuzzi, steam and sauna, beach, fish feeding, swimming pool, band at the lobby with great choices of cocktails
- nice view
- snacks at buko bar is also fun
- staff are all very attentive to your needs

Cons:
- we had a dessert at cowrie cove that was quite expensive but it was nothing special. It was just the name and the description but it was plain slice of moist chocolate cake for more than 250 pesos. Its ok to spend much but it has to be extra special to make it worth the spend. But its ok, that was just a small part of our stay.

Overall, it was just perfect!!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rml_715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 13, 2013

What can I say that's bad about this resort - Absolutely nothing!

I had the wonderful priviledge of staying at the Shangri-la Mactan for two days, twice, on the bookends of a recent trip to Cebu/Bohol. If you're comparing or thinking of any hotel on Cebu/Mactan, think no further than the Shangri-la. It's a short 15 minute drive from the Mactan airport to the resort so it's the perfect place to stay when either landing into or flying out of the Cebu airport. I definately wouldn't want to fight traffic just before or after a long flight in favor of a hotel in Cebu City. The Shanghri-la avoids those complications.

From the minute you arrive, all the staff are wonderful - warm, friendly, always ready with a smile or willingness to do anything within their powers to make your stay wonderful. You need a quick housekeeping or turndown, no problem. Want 8 bottles of extra drink water, no problem, Move that beach cabana from this area to the next, please let us do that! Although I guess you pay a bit for the pleasure of staying here, I was never treated as well than I was at the Shangri-la.

Even though I'm not the Spa type of person, if you stay here or are even just in Cebu, you must try the Chi Spa. The biggest of all the Shangri-la properties, this is a totally decedant experience. Take advantage of their recommendation to arrive an hour before your treatment and endulge in the whole experience. Jacuzzi pool, steam bath, sauna, shower, plunge pool, all this is for your personal use. Then the actual spa treatments are just the right thing to soothe your tired body and regenerate your energies. Pure bliss.

I'm still in wonderment over how perfect the resort is. Yes, they cater to families and kids, but those without will equally enjoy a terrific vacation. Where else can you lie on a cabana on the beach staring out at the torquoise blue Mactan straight? Feeling a little hot, put on your sorkel mask and swim out a few feet from shore into the most wonderful tropical fish aquarium you could possibly imagine. You usually have to take boat out a bit to see such rich and color marine life, but this is right off shore! A now feeling a little hungry? The Breeze restaurant down on the beach has one of the best hamburgers I've ever eaten.

The Cowrie Cove is a perfect place for a romantic dinner with the one(s) you love, but do call early for a reservations if you want a table outdoors and along the railing. The best place to dine on Mactan. And for breakfast, chose the Acqua restaurant buffet in the Ocean Wing rather than the Tides. The Acqua is much less crowded and the food is essentially the same. A much better total experience.

I must thank Jerome, one of the Concierge staff, who ensured my girlfriend would be delivered safely to the airport at 3AM. The first hotel shuttle didn't leave until 3:30AM, a bit of a stretch for her 4:15AM flight to Manila. Although others tried to push the expensive 800 pHp Avis car rental, Jerome took the initative to take action to resolve our dilemma. After a nice dinner, I arrive back to my room to find a nice note from Jerome saying a car would be waiting to make the trip to the airport the next morning, entirely complementary by the resort. Customer service at it's finest!

Finally, I had an error on my billing after I left and worried it would tie up my card limit. But a quick call to the front desk followed by regular email status updates resolved the problem quickly and efficiently.

All in all, if you want carefree luxury, you need to know only two words: Shangri-la Mactan.

Room Tip: Sea view rooms are a must. Floor 5 is the lowest floor and it's right at palm tree line. Ask f...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mashatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Property: Shangri-La's Mactan Resort & Spa
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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