worst hotel I've ever stayed. not to mention their shabby location and super small room, their service is the worst ever
1. The hotel promised us that they would provide the packed breakfast at 5:30am when we checked out as we had an early flight. When we actually checked out at 5:30am, we were told the breakfast was given to the customers who checked out earlier than us
2. The female staff even told us that they only provided the breakfast starting at 6am (after they promised to provide the breakfast)
3. The female staff also showed us that they do NOT have any record about us requesting the packed breakfast
4. If the hotel really does not provide the breakfast before 6am, why were they able to give other customers the breakfast? Why didn't they tell us in advance (instead of promising us), so that at least we could prepare it ourselves
5. Eventually we didn't have anything to eat that morning because it was very early and we needed to catch the flight. Most importantly, our over 65 years old parents suffered the same!
- Official Description (provided by the hotel):
- Designed as a budget hotel, Express Inn answers the needs of people who are looking for establishments that provide lodging at a cheaper price, yet with optimum customer service. With its competitive rates and location, Express Inn is truly an excellent choice for your stay. Each of the 54 rooms at this fine 3-star hotel feature superior amenities. Each room includes LCD television with digital cable, soothing hot and cold rain shower, toiletries kit, air conditioning, relaxing bed and great ambiance. This excellent hotel in Cebu also has car park, and elevator. The hotel blends expert service with state-of-the-art facilities to provide guests with a memorable stay. Dine in at Sammy's Cafe, or have your food served right in your room. No worries to digital connections, all rooms are equipped with FREE Wi-Fi connection. ... more less
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- Also Known As:
- Express Inn - Mactan Hotel Cebu Island/Mactan Island