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“Good customer relations skills”

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Crimson Resort and Spa, Mactan
Ranked #4 of 30 Hotels in Lapu Lapu
Certificate of Excellence
UK Midlands
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Good customer relations skills”
Reviewed January 6, 2014

We booked three nights at Crimson to finish our Cebu Christmas/New Year holiday. After a disastrous time at the Badian Island Resort, we were very ready for some real R&R. First impressions were excellent. The resort is smart, sharp and modern, with brilliant use of the available space; the architect should be congratulated. On the first evening, we had a problem with the hot water ( where, in the Philippines do you NOT have a problem with the HW?). I was very angry, as my wife was recovering from pneumonia and had been really looking forward to a hot bath. It appears that 42 C is considered hot enough in the Phipps. Not for me, it ain't ! The manager was quite brilliant. He had guys there in a jot, jacking up the temperature, and offered us an upgraded room. We liked our present room, and did not wish to move. By way of compensation, we were given a free Cebu city trip - very generous. But the really magic part was that somehow we were given access to the Tempo breakfast room. I think that this is normally reserved for Villa guests, but it was quite brilliant and made our stay memorable. If this is available as an upgrade, I would very much recommend it. No queuing, fresh orange juice and coffee, breakfast leisurely on a terrace overlooking the pool - bliss. I can imagine that if one were there for a week, the menu would get a little tedious, but for three nights it was perfect. A more frequent change of menu would be good. We would like to thank the manager, Phillip, for his patience under pressure, the chefs Kristin, for wonderful truffled pasta, and Adrian, who was the first person in two weeks, who could fry an egg exactly to my liking. Last, but very much not least, the charming Grace, a lovely, attentive waitress, who truly deserves promotion. Well done, Crimson - a great end to our holiday.

Antony Moore.

Room Tip: We were in 599, which was grave quiet, if that's your bag.
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  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
1 Thank antonymoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear anthonymoore,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Philip has also read your comments and thanks you for appreciating his efforts. I am glad to have him on my team. I have also shared your feedback to our culinary team and they are glad to read your generous comments.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,419 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
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Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2014

Our Stay in Crimson Resort & Spa was a memorable one. It was nice to stay there too. I could say even the resort was so lovely. But I noticed in there service was not so good. They let there customers or clients waited too long when they checked in. They lack of sits that customer could stay while waiting for the check in.

Room Tip: I think they're rooms are nice. Because we stayed in there villa very nice too. I could only say...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesdel550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear jamesdel550,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have shared yoru feedback with our Front Office Manager and are exploring ways of making the wait to check in smoother.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 2, 2014

We stayed at the Crimson with a group of friends, and chose a Deluxe Garden Room. We absolutely loved it! I've stayed at the Shangri-la in Cebu before and was worried about booking anywhere else as people always comment that's the only place to stay. I'm so glad we tried the Crimson! The grounds were just as nice and the rooms were much more spacious and modern. The beach wasn't quite as nice, but the pools were more relaxing so that made up for it. The food at the beach bar was also really good, in fact we ended up eating there a lot!

We booked a massage in the spa which was excellent. The spa itself is great with a private pool and steam room. If you book a massage definitely head to the spa a little early to make the most of the private pool and quiet surroundings.

Cebu is an easy weekend getaway for us, and next time we will definitely be choosing the Crimson again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mardi_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear Mardi_11,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
225 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed December 31, 2013

I was a bit nervous booking Crimson as it was over Christmas, however my original choices were booked up and they had a great deal so we took the plunge. The main point for us would be come here to stay in the resort not to see the best of Phils, the town just beyond is definitely nothing to see and Cebu itself on the main island is not really worth any effort in our opinion.

Plus Side
Size, there is plenty to do
Spa, excellent treatments (avoid the scrub but massage is great)
Food, breakfast is good and generally food was among the better in Phils
Staff are great
Villa cocktails every evening 5-7
VIlla pool (we never went in the main pool!)

Down Side
Location in terms of general area is lacking, I wouldn't rave about Cebu
Room service is very limited

Room Tip: We took an ocean view villa, which we rarely left. Almost all the benefits of a hotel with the priva...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lenaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear lenaDubai,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 28, 2013

Stayed at Crimson for 3 days and 2 nights and it was amazing!!!

I love the beach, the pool, our room...everything about Crimson. The food was great!!!

We felt so special when they drove us to our room through golf car...something new :)
Play area is perfect while me and my husband is having a nice massage at Aum Spa.

So far this is the best stay we had for this year's local travel!

I'll definitely recommend this place to everyone!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccveloso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear ccveloso,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 27, 2013

Fantastic start to our Christmas Holiday especially after disastrous 3 days at Movenpick Cebu. I am writing a separate review about Movenpick. The best part about Crimson is the seclusion of each unit and the privacy. The staff are top notch throughout the resort and we enjoyed every moment. The only regret is that is that the stay was too short. Loved the breakfast buffets at their buffet restaurant. My wife is a fan of Aum Spa from this day on.

Room Tip: Don't miss the sundown cocktails at the Bar with some lively music
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parmar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear Parmar S,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2013

We stayed here for 3 nights in December 2013. What a refreshing change from the hustle and bustle of Manila! We travelled with our 18 month old daughter and she loved the array of activities both organised and available any time. The staff in the children's area "Crimzone" were all fantastic and ready to help with activities for the kids. As for the adults, plenty for us to do too - exercise classes, aqua aerobics, sports, yoga - or just plan nothing at all. The accommodations were lovely and peaceful, the hotel is well cared for. The welcome drinks and free shuttle to Ayala and SM is great too. We loved waking up to our little dish with flowers and daily activities at the front door. Poolside massage was divine. Food was fantastic...
I could go on, but it was a great little escape and we will certainly return.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacinta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, March 16, 2014
Dear Jacinta M,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.

Sincerely,

Kristofer Quadros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crimson Resort and Spa, Mactan

Property: Crimson Resort and Spa, Mactan
Address: Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lapu Lapu
#3 Romantic Hotel in Lapu Lapu
#3 On the Beach Hotel in Lapu Lapu
#4 Spa Hotel in Lapu Lapu
#4 Business Hotel in Lapu Lapu
#4 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crimson Resort and Spa, Mactan 5*
Number of rooms: 290
Official Description (provided by the hotel):
Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more   less 
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Also Known As:
Crimson Resort And Spa, Mactan Hotel Lapu Lapu
Crimson Resort And Spa, Mactan Cebu Island/Mactan Island

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