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Crimson Resort and Spa, Mactan
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Reviews (4,172)
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3,261 - 3,266 of 4,172 reviews
Reviewed October 10, 2012

I stayed in the resort as a birthday treat with my boyfriend. Services and staff were great, always greeting when we walk past. However, the lack of a store that sells basic necessities like mineral water cripples the fact that it is supposed to be a resort. The remote location did little to help as we needed to get to the mall to get the mineral water and sorts. The water sport was a great bonus as we could tailor the timing for just the two of us and there was no need to leave the resort at all.Lastly, the spa was amazing but with a very hefty price tag.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank im_ships
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded October 24, 2012

Dear Im_ships,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am delighted that your boyfriend decided to celebrate your birthday in our resort and glad that you thought our services are great. I have noted your comments regarding the resort’s lack of a store that sells mineral water. We do have a Resort Shop that sells basic necessities and mineral water is available in all our restaurant outlets including room service. As for the price of our spa services rest assured that it is still relatively cheaper compared to the services offered in spas of similar quality and category.

Once again, thank you for your feedback and we look forward to welcoming you again to our hotel in the not too distant future.

Sincerely,


JAMES MONTENEGRO
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

A great, new, hotel with great facilities - four restaurants, gym, spa, kids' club, infinity pool, kids' pool, a couple of bars, perfectly manicured grounds.

First things first - breakfast is amazing!! Masses of quality food from all corners of the world! And in the evenings, a couple of bogof happy hours and a wide choice of food - from pizzas to fine dining.

The beach is manmade and although some have criticised it, it's actually very nice although a little small.

The only downsides are the location -- there's no coral here, which there is further down the coast, so there's no snorkelling to be done off the beach. Also, there's nothing to see or do within walking distance of the hotel. There's a couple of small towns a few dollars away in a taxi though.

As is often the case at hotels, the trips out are pricey. We went into the town and ended up paying less than half the price for a day's island hopping/snorkelling/diving.

We arrived at 5am and were in a room soon after, rather than having to wait until 2pm. We also checked out and stayed in the hotel for several hours. Theresa's no pushiness Over getting us to pay the bill until we finally left. There are lockers in the gym that they're happy to let people who are leaving later in the day use.

We were n the standard rooms, which was very nice indeed. Its huuuuge! Families with small children might want to consider one of the rooms with a private plunge pool though so you can spend the evenings outside while the kids sleep.

Perfect for anyone looking for a hotel resort retreat, lazing around the pool and on the beach, with the odd day island hopping.

Stayed: October 2012, traveled as a couple
2  Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded October 24, 2012

Dear Jonathan S,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am pleased that you thought that our breakfast was amazing and said that our beach was nice. It is comments like these that make us work harder to delight all our guests. I have also noted your comments regarding the price of island hopping and lack of activities near our resort. I am working closely with our Sport and Leisure department to come up with lots of fun activities so there would be no need for you to leave the resort during your stay.

Once again, thank you for your feedback and we look forward to welcoming you again to our hotel in the not too distant future.

Sincerely,


JAMES MONTENEGRO
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

We stayed two nights in 2012.
The resort is nice. But, the resort charges so expensively to what they are offering.

Rooms – Expensive to what they are offering. The flat panel TV was a cheap TCL TV. TV picture quality was too bad.

Food – Breakfast buffet food selection is very limited.

Pool – The pool is small. There are a lot of Chinese, Japanese and Korean. It's too crowded. The pool is dirty, also.

Beach - Rocky.

Wi-Fi - It's getting disconnected.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HeavyBsTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded October 24, 2012

Dear HeavyBs Traveler,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have noted your comments regarding the resort’s amenities and facilities. I express regret that you were dissatisfied during your stay with us. Rest assured that we are constantly finding ways to further improve our amenities and facilities to satisfy all our guests.

Once again, thank you for your feedback and we look forward to welcoming you again to our hotel in the not too distant future.

Sincerely,


JAMES MONTENEGRO
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

We only stayed at the deluxe room n it look bigger than we thought, staffs v helpful n polite. I am a smoker n I can't smoke at the poolside but I can understand bcoz of kids around. The only problem is wifi really slow.. I went to a local restaurant not far away n their wifi is much more faster than the hotel.. Also they only serve imported sparkling water which is ridiculous expensive I guess.. A bottle of 330ml Perrier costs 300peso excluded tax. Maybe I am cheap but I really think its expensive n they can serve some local brand as well. Getting a cab from hotel is quite easy so it's not neccessary to get the hotel car which is twice as expensive. Overall quite nice here.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Iloveholidaywithsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded October 24, 2012

Dear Iloveholidaywithsun,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have noted your comments regarding the resort’s WIFI and bottled water we serve. Rest assured that we are constantly finding ways to improve our WIFI. As for the bottled water we are in fact serving local brands in addition to the Perrier which is available in all our outlets including room service.

Once again, thank you for your feedback and we look forward to welcoming you again to our hotel in the not too distant future.

Sincerely,


JAMES MONTENEGRO
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

The hotel is overall very nice, with spacious and comfortable bungalows, polite and helpful staff.
However, I felt it lacked of privacy as it was very crowded, around the pool, on the beach etc...
I must also say that the beach could have been better, as it is very small and with lots of rocks.

The wifi is quite unstable, and the connection pretty weak. This is a bit surprising for a high-end hotel.
I had a nice stay overall, but think it is overpriced compared to the quality of food, facilities etc.

Stayed: October 2012, traveled solo
1  Thank Bichhanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded October 24, 2012

Dear Bichhanh,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I have noted your comments regarding the resort’s WIFI, quality of food and facilities. I express regret that you were dissatisfied which has affected your overall stay with us. Rest assured that we are constantly looking for ways to improve the quality of our food and facilities in our effort to delight all our guests.

Once again, thank you for your feedback and we look forward to welcoming you again to our hotel in the not too distant future.

Sincerely,


JAMES MONTENEGRO
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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