At first glance the Crimson Resort and Spa, Mactan looks wonderful. It's the little things that can really get under my skin. Like: the minute I opened my door the first morning the guys were there pushing tours. I felt constant pressure from these guys. We also were told we had to pay 50 php over the meter for all taxis. Why? Our room was not stocked with towels and we had to call several times. Trash was left on the side of the tub (it was not there when we left) and toiletries were not restock. Clearly the room cleaning staff is distracted. We arranged for a hotel car to pick us up after golf and it took 2 hours to arrive instead of the 1 hour as promised (it is a 45 minute drive from the hotel). The driver said he was "stuck in traffic". The log happened to be sitting there and I saw that he was dispatched to go to the airport before picking us up. We did discuss this with the manager and he gave us a complimentary airport transfer, which we thank him for very much. The "topping on the cake" was the Bohol Day Trip we took and paid for an exclusive trip $400 for 2 people (plus tips). We were told (in writing) our trip would depart from the hotel at 8:00 a.m. and return by 6:00 p.m. At 7:30 a.m. the staff was calling to find out where we were. We hurried and got in the car only to be deposited at the ferry terminal at 8:15 a.m. with a driver that could not explain what would happen next other than you are on the 9:20 a.m. ferry and I will pick you up here at 8:15 p.m.! In most cases you would be glad to get more than what was expected, but we did not want to spend a 14 hour day. I called the hotel to complain and say we did not want to go on the trip, but the GM was not there until 10:00 a.m. and I was promised a phone call from him - when never came - and we were never contacted when we returned at 9:20 p.m.! We went on the trip anyway and it was just okay. Nothing special. We were not even given any water by the tour guide. We had our lunch as described but were stopped at a local village to give money and also asked for money for the band on the boat. The return ferry ride was a nightmare! There was no a/c or ventilation on the boat (1 hr 45 min) and we departed over 30 minutes late. We were exhausted, sweating, breathed in diesel fumes for over 2 hours and STARVING by the time we got back to the hotel). The next day I went to the spa and had a mani pedi - they had no red polish of any description... What spa does not have red polish. We were at the sports bar and my husband ordered a Singapore Sling. It came but was clear in color and tasted like rocket fuel. The bartender told us that it was their version of the Singapore Sling because they don't have grenadine and was miffed when we asked him to take it off the bill and bring something else. I got a nasty cold while in Manila and was happy to see they had a clinic on site. The nurse was very nice and dispensed some medicine. When it didn't work, I went back and she said she could give me more, but she didn't have any it was "on order with the purchasing department". So, what good is it to have a clinic if you don't have the medicine? The Crimson has a lot of things right, but they also have a lot of things wrong. Unfortunately, the wrong things really soured my stay and I cannot recommend this hotel unless you feel like getting ripped off.
- Official Description (provided by the hotel):
- Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more less
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- Also Known As:
- Crimson Resort And Spa, Mactan Hotel Lapu Lapu
- Crimson Resort And Spa, Mactan Cebu Island/Mactan Island