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“October 15, 2013 earthquake morning”

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JPark Island Resort & Waterpark, Cebu
Ranked #7 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“October 15, 2013 earthquake morning”
Reviewed October 23, 2013

Front desk staffs are friendly & good. All the staffs are very well trained & customer friendly. I would like to thank the staffs who helped us during the unexpected earthquake that struck early morning, they were all ready to gave us drinking water & brea. They keep us updated & very concern to all the guest. It was scary experience but felt comforted from the hotel staffs.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m_caminade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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651 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
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philippines
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 22, 2013

This was our 3rd stay and were very delighted on our first 2. We just couldn't wait to check out during our last stay this month.

I give it a 2 because:
1. my kids loved the kiddie pool and it was relatively clean
2. every request was delivered promptly (extra water, pillows etc)
3. room was nice despite the putrid smelling toilet and bath (more on that later)

So why disappointed when we loved this in the past?

There were leaches in the posts along the outdoor hallways. Makes me shudder to think of one of these making their way into the pool. Pool was dirty, everywhere there were dried grass and water was a bit yellowish and hazy.


1. we went down to the "FAMILIA" restaurant to have our dinner we had with us our 4 year old and 2 year old. The restaurant was empty except for 2 or 3 tables but we were led to an the last table at the farthest end of the room. This is a buffet restaurant so naturally I asked to be seated near the buffet. The hostess led us to another table, this time to the last table at the back of the room about still very far from the buffet. At this point I was wondering why when all the seats fronting the buffet was empty and asked for a specific table there and we were seated on these tables when we had our lunch buffet there in our past visits. We were joined by a male employee and asked the hostess what was going on. I guess, seeing us going from one table to another concerned him and when the hostess explained we prefered a table at the front, he explained "the children might (making a hand gesture towards his ear as if irritated) make noise". Disgusted, I quietly excused myself and left the restaurant.

2. So we had dinner in their chinese restaurants as we did not have any other option because we tried the room service and the food was horrible and we were very hungry after a full day at the waterpark. Food was definitely overpriced at around P1,000 per person for 1 order of beef entree which consisted for 4 matchbox sizes of thinly sliced beef 2 1 order of crunchy noodles 3 pork in sauce 4 iced coffee serving size was for 1 person or 2 if you're not very hungry.

3. the Toilet and bath smelled putrid like there was a dead rat there our entire stay uuugh room was nice though

4. service was lousy because you feel you are constantly being watched and unwelcome. While walking towards in the premises you are constantly asked for your room number. the towels you use in the pool cannot be brought to your room. I find this inconvenient and unnecessary as they proved towel cards to claim towels and exchange these again upon return. They also check this upon check out so what's the point in not letting guest bring the towels to the rooms when you can charge them upon check out if they're missing a card? One towel was wrapped around my 1 year old daughter when a security guard ran after us to ask us leave the towel. So my daughter was cold on our long walk and ride back to our hotel room tsk tsk tsk

always making their convenience the priority over the comfort of their guest.


will not be coming back ever again

Room Tip: Don't stay overnight. It just won't be worth it. you'd have to eat in their overpriced r...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank glorialakwatsera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Level Contributor
215 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 20, 2013 via mobile

Our 7 year old had a blast atvthe pool/ waterpark.
The breakfast buffet had a lot of choices. The olace is clean. The only thing is that the bathtub is set too hifh. Like the clothes hanger section. The beach was just ok. The staff is very courteous.

Stayed October 2013, traveled with family
Helpful?
1 Thank marion93722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 16, 2013

We did not stay here but enjoyed a very nice day at this waterpark and resort. I was impressed with the swimming pool and waterpark facilities. It was much appreciated that we could use lockers to put our personal items in while at the beach for no charge. Everything there is first class and done very well. The staff was nice and the open air restaurant near the check in desk offered very good food. All in all, we had a really nice time there and will go back again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 15, 2013

good points??? spacious room; breakfast buffet is a feast ; kiddie pool is good. downside??? staff not so accommodating; small beach front; too crowded. room labels misleading - rooms says garden view but in reality there's no garden view what you see are houses and buildings. Overall experience? the hotel does not live a lasting impression. I don't recommended this place for those you wants relaxation & quite moments.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank greatcebu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Covina, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 14, 2013

This is the first hotel I recommend for families with kids. I have a family of 6, and my kids love it here. We usually stay in the Mactan suits as it fits our family size, with their complimentary extra bed.

Honestly, I get annoyed when people say there are too many Korean guests. Who cares! They won't complain if there is too many Filipino guests.

I've really never had any problems with staff or facilities. The last time we stayed here, our room AC didn't work, but they simply moved use to a different room with a fruit basket for the troubles of having to change rooms.

We stay here at least 6 times a year, as this is our go to "Birthday" treat for whomsoever birthday it is for my family.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Burt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 21, 2013

their pictures in their websites look more dazzling than in real life. we came for day use and some of the rubber mats they provided for the water slides had black stuff sticking on them, like molds... staff were very friendly though.... beach front is ordinary

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank GingGing_Saging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JPark Island Resort & Waterpark, Cebu

Property: JPark Island Resort & Waterpark, Cebu
Address: M.L Quezon Highway | Brgy. Maribago, Lapu Lapu 6015, Philippines (Formerly Imperial Palace Waterpark Resort and Spa)
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Lapu Lapu
#5 Luxury Hotel in Lapu Lapu
#5 On the Beach Hotel in Lapu Lapu
#6 Family Hotel in Lapu Lapu
#7 Spa Hotel in Lapu Lapu
#7 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JPark Island Resort & Waterpark, Cebu 5*
Number of rooms: 556
Reservation Options:
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Also Known As:
Imperial Palace Waterpark Hotel Lapu Lapu
JPark Island Resort & Waterpark, Cebu Cebu Island/Mactan Island

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