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“Very good overall....” 4 of 5 bubbles
Review of JPark Island Resort & Waterpark, Cebu

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JPark Island Resort & Waterpark, Cebu
Ranked #8 of 29 Hotels in Lapu Lapu
Certificate of Excellence
New York City, New York
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very good overall....”
4 of 5 bubbles Reviewed July 17, 2013

Overall a very good hotel, i had a wonderful time with my family. The only downside was it was crowded everywhere!! Most of the pool chairs got taken by 805am(the pools open at 8), the buffet restaurant was very hard to get into during peak hours. But thankfully we had oceanview room, so i ended up reading books on my balcony on some days instead of pool/beach area, which turned out to b ok, since i prefer calm and quiet. The tour desk in the lobby also offers some great options for snorkeling, diving, etc. Ask for Mr. Yu.

Room Tip: While ocean view room is great, but if u r going to stay out all day in the waterpark or by the beac...
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SoulfulSeoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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564 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
saudi arabia
Level Contributor
168 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
4 of 5 bubbles Reviewed July 10, 2013

the hotel is fun for kids, a lot of water activities, food in the hotel is in good quality and not expensive, even adult will enjoy the water and swimming pool in the resort,I was at the two bedroom suite , very nice and clean , staff are friendly, you must know that no attraction around the hotel, only attraction in the hotel , There is a beach , but really not good for swimming

Room Tip: all the rooms are in good location
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  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Abdulaziz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 10, 2013

My family and I stayed at the Imperial Palace Waterpark in Lapu Lapu, Cebu, the Philippines last month for R n R and I was half pleased with the experience.

Least to say, the facilities are world class. But for the price that I paid, $350/night for a suite, I thought it is too high for the service that I got. When you enter the lobby, you are missing that "wow" factor. The check-in counter is hidden from view when you first enter the lobby doors and I did not see signs leading me to the check-in counter. I went to a table (which was probably for concierge) and the ladies told me where the counter was in a fashion of "What? You don't know where the check-in counter is?".

At the check-in counter, I spent 45 minutes checking in while in fact I already paid for the room the night before I checked in to the resort. If you are coming in directly from a very long flight and you are tired, 45 minutes is the last thing you want before you can go to your room and rest.

The rooms were very nice but where are the information booklets???

I was also given a separate card for towels. Why??? I cannot bring my towel to the pool areas or vice versa. Is there really a shortage of towels that the hotel is stringent on the use of it? Even if I have to use a card for towel use in the pool areas, why have a separate card? Why can't it be incorporated to the room key? Is it that hard to program such things to the room key system? I would understand that for those who are at the resort for day-use only, they use a towel card. But still, these are "towels" people.

The breakfast was chaotic as ever. There were actually 3 different restaurants that cater to different cuisines (i.e. Korean, Japanese, etc.). The problem was there were not enough signs nor did the staff adequately instructed guests beforehand on where to go for breakfast. There were a lot of tourists that went to the wrong restaurant and were told to go to the other which is far from the restaurant they were in at first. This was probably because of inadequate informational booklets in the rooms.

The hotel also has a policy of having only 4 adults and 2 kids for the 2-bedroom suite. That makes the hotel "not" family friendly at all. I had to pay extra for the other 2 kids in my family.

With regards to the charges, the hotel charged my account up front for the rooms. This is the first time that I've been in a hotel/resort that the charges were not settled at check-out. So for other charges incurred in my stay, they had to charge me separate for that.

I would still recommend this resort to people as I've said that the facilities are world-class. But I personally won't be checking in back soon. I was not impressed at all with the services. Maybe the other resorts in the area are better organized than this one and are better suited for the price I would pay.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank gctoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

Best hotel and resort visited so far in Cebu. Top notch service and facilities. But expensive to eat there but if you go nearby restaurants they are cheaper. The water park and swimming pools are the best. The beach so so and small. Overall the experience was very positive.

Room Tip: You pay for the room for the view but personally all the views are good
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sam649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed June 17, 2013 via mobile

With all the hype about this hotel, I finally had the opportunity to stay the weekend of June 14th 20013. The rooms were filthy, no toilet paper provided in the bathrooms, the shower was not working. For the price I paid, it was not worth it. I dont have any intentions of returning to this place

Stayed June 2013, traveled with family
Helpful?
8 Thank KP C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 11, 2013

one thing thats good in this hotel is the room, huge and clean.
and after that there are inconveniences are as follow:
wifi are not for everybody, you need to use different log in depending on your location;
waterpark towels need to be accounted for registration.
beach? I dont think you will enjoy swimming.
..pricey compared to nearby resorts

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank danieljaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subic, Philippines
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 10, 2013

Their Mactan Suite room was good with an excellent room service and a good reasonable food menu ,kids loved the fun on the water slides and swimming pool , also liked the korean buffet breakfast ,although restaurant should add more of other international menu but altogether good for a family holiday escape !!

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Delhi34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JPark Island Resort & Waterpark, Cebu

Property: JPark Island Resort & Waterpark, Cebu
Address: M.L Quezon Highway | Brgy. Maribago, Lapu Lapu 6015, Philippines (Formerly Imperial Palace Waterpark Resort and Spa)
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Lapu Lapu
#5 On the Beach Hotel in Lapu Lapu
#5 Luxury Hotel in Lapu Lapu
#6 Family Hotel in Lapu Lapu
#7 Business Hotel in Lapu Lapu
#8 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JPark Island Resort & Waterpark, Cebu 5*
Number of rooms: 556
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Asiatravel.com Holdings, Booking.com, HotelTravel.com, Agoda, Priceline, Travelocity and Jetsetter so you can book your JPark Island Resort & Waterpark, Cebu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Palace Waterpark Hotel Lapu Lapu
JPark Island Resort & Waterpark, Cebu Cebu Island/Mactan Island

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