Arrived April 29, 2011. The photos and description of this residence are deceptive and so are the staff we dealt with. There is a before and after to this review. Before: The accomodations came with cooking facilities , stove etc. included in the price. When we got there was no stove but one was soon added by one of the staff named Albert. Gloria whom we dealt with before was not available. Albert was given on request a 2,000 php deposit as part pay for our stay, a receit was provided in exchange.
The accomodations are basic, rooms small, with A/C. Bathroom very basic, shower sink and toilet all in same space. We decided to check out earlier than planned.
Checking out: It was 8:45 AM May 2, when we checked out, We were presented with a bill for 7, 050 php, over charged 3,100 php more that included an extra day's charge, and a 250 php charge per day for use of the stove. When brought to the attention of Albert, he insisted the stove was not included in the price, but reduced the daily charge for the stove and bill by one day.
The following day, when the hotel was contacted regarding the unexpected charges, Gloria advised that there is no charge for the stove and that Albert was wrong. When Ii asked for a refund, the receipt 'books' was not available Meantime Albert said he did not charge for the stove, I faxed the receipts to them showing the charges and requested a refund or credit for 1,000 php, but was told Albert was out. Several calls later resulted in the same. I had my partner visit the office, but again staff was unresponsive.
Word to any traveller planning to stay at this place, be aware, get everything in writing before you go. Double check when you get there before you accept any room, and mention this review. I do not intend to let them forget.
- Official Description (provided by the hotel):
- Cebu Residencia Lourdes is just 10 minutes from the beaches and very near Mactan International Airport. It is 3km away to the Mactan beaches, Lapu-Lapu Monument, and Mactan Shrine. Their facilities includes Internet access on rooms, dry cleaning / laundry services, and restaurant / cafe / bar. ... more less
- Also Known As:
- Cebu Residencia Lourdes Cebu Island/Mactan Island