After enjoying comfortable, good value accommodation during our 3 week trip to the Philippines, the Bellavista Hotel was very disappointing. Fortunately, we only stayed 1 night as it was just a stopover on our return home.
The hotel (and rooms) are dark and very old-fashioned. The carpet in our room looked old and there were crumbs on the floor. It didn't feel very clean at all. Nothing seemed to work properly. The shower took well over 15 minutes to heat up - and only after housekeeping suggested we open the hot water tap in the basin! The cold water tap in the basin didn't work at all. The cable TV worked initially but the next day it also stopped working - another call to housekeeping who came quickly but took a while to fix it (a new cable was required). Free WiFi is supposed to be available in the hotel lobby (not in the rooms). I couldn't get it to work on either my phone or tablet - reception couldn't offer any help. Breakfast was ok but it was completely self-serve which was probably just as well as the 2 staff members on duty seemed to be more interested in chatting than seeing if guests needed anything. The hot water (from a large water filter unit providing both hot and cold water) wasn't hot at all, merely lukewarm. The rooftop terrace offered good views of Cebu and the swimming pool looked ok. A couple of people were using the gym.
The only redeeming feature we could find to say about the Bellavista is the location 5 minutes from the airport and the free airport shuttle.
Sadly, an overnight stay at the Bellavista was a disappointing way to end a really fabulous holiday in the Philippines where we got used to a good reliable standard of accommodation and excellent food and service. For only a few extra dollars we really wished we'd stayed at one of the beachside resorts on Mactan Island (not 5 star) where we ended up having lunch and which looked much brighter and nicer and offered the smiling and efficient level of service we had experienced elsewhere in the Philippines. We definitely won't return to the Bellavista Hotel.
- Official Description (provided by the hotel):
- The Bellavista Hotel in Cebu, Philippines. ... more less
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- Also Known As:
- The Bellavista Hotel Cebu Island/Mactan Island